Hacienda Collision Center

Elizabeth Kimbrough

★★★★★

a month ago

Great Service, friendly and kept me updated the entire way. They know how to navigate through the Insurance company. Our rep stayed late so we could get our car last night we were about 3 minutes past closing. Car looks amazing like nothing ever happened.

Brittany Gonzalez

★★★★★

4 months ago

I had a great experience with this collision center. They did an amazing job fixing my car and kept me updated every single day, which I really appreciated. The only small issue was the paint color not matching perfectly, but they’re already taking care of it, so I’m not deducting any stars. Their customer service and work quality are excellent — highly recommend!

Emmily Hesbrook

★☆☆☆☆

2 months ago

Horrible service and highly unprofessional conduct. I was directed to bring my vehicle to this shop due to an accident involving an employee’s family member, Rick Navarro, whose mother caused the damage and instructed me to take my car. I was then told by Gene that my car would be repaired at no cost and was instructed to drop it off based on that information. My vehicle then sat at the shop for almost an entire week with no work done and no valid authorization in place. After that, I was told the repair would instead be handled through insurance. I then spoke with Omar, who was rude and dismissive, and told me that the insurance adjuster had already approved the repair and that they were simply waiting on paperwork to be sent over. This statement was completely false. At no point had the repair actually been approved. I was repeatedly given conflicting, inaccurate information by multiple employees, which caused unnecessary delays, wasted my time, and left me without my vehicle for nearly a week for no legitimate reason. When I attempted to get clarification, I was met with unprofessional and disrespectful behavior instead of transparency or accountability. This experience reflects extremely poor communication, misleading practices, and a lack of responsibility toward customers. Due to the repeated misinformation and improper handling of my vehicle, I will be moving forward with a formal complaint. I would strongly advise others to proceed with caution.

Miranda

★★★★★

11 months ago

I recently had the pleasure of working with Hacienda Collision in McAllen, located at 1325 E Pecan Blvd, and I must say, it was an exceptional experience from start to finish! Omar and Abby were absolutely amazing! They guided me through the entire process with professionalism, patience, and courtesy. Their dedication to ensuring I was completely satisfied was impressive and genuinely appreciated. The technicians at Hacienda Collision are top-notch! They worked magic on my vehicle, transforming it from damaged to like-new condition. Their attention to detail and expertise are unparalleled. If you're looking for a trustworthy, efficient, and customer-centric collision repair shop in McAllen, look no further than Hacienda Collision. Omar, Abby, and the entire team will take care of you and your vehicle. Highly Recommended!!!!!! #HaciendaCollision #McAllen #CollisionRepair #5StarReview #ExceptionalService #OmarAndAbbyRock #HaciendaTechsAreAmazing

Patty Pena

★★★★★

a month ago

Great service from Kelly and Gene. We have taken two vehicles for estimates and repairs and they have treated us with the utmost courtesy, patience and respect. The work done on our vehicles was detailed and professional.

Samantha Castro

★★★★★

5 months ago

I went in for collision repairs. Their customer service is great. Kelly always kept me up-to-date on parts, estimate time of completion and worked directly with the insurance company as well as the rental car company to make sure we were all on the loop of things. I would definitely recommend to everyone.

Steve Gonzalez

★☆☆☆☆

2 months ago

Dear Hacienda Collision Center Management, I am writing to formally complain about the service I received at Hacienda Collision Center located at 1325 E Pecan Blvd. On October 12, 2025, I was involved in a car accident. Due to delays with my insurance, my vehicle was not immediately towed to your collision center. Once it was finally delivered, repairs were completed; however, the quality of work, professionalism, and follow-up support were extremely disappointing. On the same day I picked up my vehicle, the right-side turn signal stopped working. I immediately brought the car back to your facility to have the issue addressed. Rather than inspecting the repair or taking responsibility, your staff insisted that the problem was my fault and claimed that the vehicle “came in like that.” In particular, Kelly Pastegui was very quick to dismiss the issue and stated that the turn signal was already defective when the vehicle arrived. This statement was made despite the fact that I provided video evidence showing the turn signal working on the day of the accident. That evidence was ignored, and instead I was shown photographs of the vehicle while it was turned off, which does not demonstrate whether the turn signal was functional. I found this interaction unprofessional and concerning. It gave me the clear impression that a mistake was made during the repair process and that your company was unwilling to take responsibility or correct it. To make matters worse, I was quoted over $1,100 out of pocket just to replace the turn signal. This is unacceptable. My insurance company clearly stated that if any additional issues were discovered as part of the repair, Hacienda Collision Center was to notify them so supplemental funds could be approved. Instead of following that process, I was told to pay out of pocket after I had already paid my insurance deductible. This approach feels improper and unfair, and it appears that I was being asked to absorb the cost of a repair that should have been handled through insurance as part of the original or a supplemental claim. The turn signal was fully functional prior to repairs and failed immediately after your work was completed, strongly indicating improper repair, wiring damage, or incorrect installation during the collision repair process. I am requesting: A proper inspection of the right-side turn signal and related wiring Correction of the issue at no cost to me A clear explanation as to why insurance was not contacted for a supplemental repair as required I trusted your shop to return my vehicle in safe, working condition. Instead, I was met with dismissal, blame, and an attempt to shift repair costs onto me. I expect this matter to be addressed promptly. Sincerely, Esteban Gonzalez

Tamie Rice

★☆☆☆☆

2 months ago

Went to pick up truck and tailgate was rubbing and paint off. Left with you and then wheel well was scratched. And there are difts in the brand new tail gate. I worked in quality control for thirty years and would never of had anyone pick up a truck that wasn't in perfect condition. The insurance says you have.to fix it and rent me a car. I would have rather taken it home to someone I trust but they say I have to give it back to you to fix.

Michael Plaag

★★★★☆

a month ago

Took my wife vehicle here for some body work. They would call me to discuss the details of my repair. They also did my repair quicker than I thought. Was very pleased with it overall.

Priscylla Gracia

★★★★★

a year ago

So happy that I found Hacienda Collision. Jaime made sure the process was smooth and fast; answered every question I had and helped make sure my repairs met my expectations. My vehicle was ready in under two weeks. Laura made sure to keep me updated about everything. My vehicle looks brand new again. 100% recommend!!Hacienda Collision. Great customer service and quality of work. Overall awesome staff

Katie Oxley

★★★★☆

4 months ago

I had a great experience at Hacienda Collisions Center. Gene and Kelly were very communicative about what my car needed in addition to the main reason I brought my car there. Their prices were reasonable. They even washed my car on the outside and had my car ready within 4 days. I would definitely recommend them to anyone needing body work on their car.

Timothy Abbott

★★★★☆

Edited 8 months ago

I have had a good start. We will see how it goes. People ready to help and answer questions. I am totally satisfied with the attencion and the work and they evan gave me a lifetime warrenty on the paint job! Thank you Hacienda Collisuon Center!

Homer Garza

★★★★★

4 months ago

Attentive to my concerns and kept me updated on progress. I’m very happy I made the choice to go with them. They also took time to wash my truck and they did the tires as well. Could not be any happier with their work. Erik did a very good job of addressing my concerns with my insurance…thanks guys.

Jon Landeros

★★★★★

4 months ago

Has the unfortunate experience of an auto accident, but had a very positive experience with Hacienda Collision Center. I worked with Gene, who was very detailed on what I could expect and how they would send me updates on the process. Everything went as planned and I didn’t have any issues or concerns. They did a great job!

Jose Castillo

★★★★★

2 weeks ago

Best service I have received so far at body shops my advisor always on top of his game keeping me informed on the progress the work on my truck just the best.

Esai Guajardo

★★★★★

2 years ago

I dropped off my Camaro here for auto accident repairs and they got everything done in less than 2 weeks! The paint and parts are perfect and I couldn’t be more satisfied. Shout out to Kelly for making the process super simple and answering all of my questions🙏. Definitely recommend coming here!

Jose Galvan

★★★★★

3 months ago

I was left speechless with their work. They got my vehicle after an off-control vehicle spun-off onto the front end of my brand new F150, and had sent the estimate to GEICO before I even got home from dropping it off. I got constant calls, from the GEICO representative at Hacienda, to let me know exactly what was getting done. And got my vehicle repaired in less than a month.