Hendrick Collision Center Fayetteville - Cliffdale

Alyssa White

★☆☆☆☆

5 months ago

Our brand new truck had a very small dent in it from a rock coming off a semi on the highway. We brought our truck here related to the insurance policy we have. They did not give us clear timelines as to when the truck would be finished so it was difficult to plan our life and if we needed a rental. On a Thursday we were told it will be done on Friday (it was there already for a week). We planned on picking it up after work that Friday. They said it was not done yet when we went to go pick it up and if they call us at 6pm that we would have to come Monday to pick it up because they close at 6pm. Don't go here if you have the choice especially if you have a car that is necessary to get to work.

Taylor Spell

★★★★★

5 months ago

The team at Hendrick Collision Center - Fayetteville took such wonderful care of me and my car — they went above and beyond, even detailing it inside and out. A special thanks to my estimator, Jim, for being so kind, communicative, and making the whole process easy and stress-free. The staff here is truly top-notch, and the location is wonderful!

james mccann

★☆☆☆☆

Edited a year ago

Lack of communication, lack of customer service, and disrespectful to customers! So I had a deer hit and drag down the side of my dually and one hit the tailgate after I stopped, maybe same one but there were five in the road. Got estimate done for insurance, which they did wrong, dropped my truck off for the repairs were we noticed the estimate was for a standard truck bed side and not a dually, so it had to be redone submitted to insurance, more waste of time. Also pointed out at estimate and when dropping the truck off the damage on the tailgate and scratches down the driver side of the truck that weren’t on the estimate. I called multiple times to see where the “new” estimate was because my insurance had not received it yet. After being forwarded to Mr Ricky persons voicemail and leaving messages I never not one time got a return call. Worked through that and they called and said my truck was complete and ready for pickup “three weeks later”. I arrived paid my deductible and went out to see if the work was done, in fact, the scratches and tailgate were not repaired at all! A manager was brought out to see what was not completed and I pointed out the damages, where he promptly and snidely said “the insurance will never approve these damages, only the ones from the deer impact”. I told the man not only had that conversation been had with my insurance already, but there is dashcam footage of the incident that had already been submitted in my claim and going to get approved. All while the man is pulling remaining deer hair out of the trim and side steps of my truck. Now we are here another week later and my insurance still has not received an estimate for the repairs they NEVER submitted in the first place! My rental runs out in one week and I’ll have no transportation. These people do not care, are slow, and do not communicate AT ALL!! DO NOT USE THEM!!!! UPDATE! Finally got my truck back! After looking over the repairs it looked good. Well on my way home the bed rail cap blew up waving in the wind. They broke the clips on it and tried to glue it down to hide it. Way to go folks! Absolutely never using this place ever again!!!!!

Stacey Stanley

★★★★★

Edited 4 months ago

Had to have work done recently and the service was excellent from start to finish. Everything was explained clearly, the repair was done quickly, and my car drives better than it has in a long time. They even surprised me with a detail before giving it back, which made my day. I would absolutely recommend them for any repairs.

Teresa Wilson

★★★★★

a month ago

My experience was fabulous. Everyone was extremely kind and helpful. My paint job matched perfectly. I would refer anyone to Hendrick Collision

Nick Broussard

★★★★★

a month ago

I had a great experience. Nobody likes the hassle of having to get your car fixed for something that was out of your control but Hendrick Collision made it an easy experience. Dylan was super helpful. Would recommend.

Danita Griffiths

★★★★★

a month ago

The staff here at Hendrick Collision namely Ms Clara, Ms Janet, Ms Leslie were very helpful professional and just amazing helping with my car! Their work is impeccable and goes above and beyond customer service! Thank you so much!

Chris Croom

★★★★★

2 months ago

Very impressed with professional results from the team at Hendricks Collision. The paint and body work looked amazing. And, the turn around time was better than expected. Thanks to my estimator Joe for making this a great experience.

Jay Don

★☆☆☆☆

2 months ago

My car was damaged, and the insurance recommend that I bring my car here to get an estimate to fix my car. I was going to simply get an estimate then take it to my body shop to repair, but put a lowball estimate (after days of waiting) which is less than half of what it would cost to repair my car even with non oem parts. I then decided to have them do the repairs instead, and they have my car for days and they’re yet to even start working on my car or give me any updates. When I call, the USAA representative is giving me attitude, sassy like he is a female. 100000% don’t recommend taking your vehicle here. Very dishonest and disorganized. I am not satisfied with the rental that I got, as it’s no comparison to my car, and they seem as if they want to have my car for WEEKS to do a job that takes 1-2 days MAXIMUM to complete. Will be picking my vehicle up and taking it elsewhere! 0/10, don’t recommend. Go somewhere else

Amber Wall

★★★★★

2 months ago

Recently had my new odyssey brought here due to being rear ended. Service was great and everything was smooth. Joe Howard took his time explaining everything and listened to all of my questions. Great place in town to get your vehicle repaired.

Alita Knight

★★★★★

2 months ago

Jennifer did a great job from the day I first dropped off my Nissan up to today when I got my car back. She kept me up to date throughout the process as well. I appreciate her good customer service skills, patience, and I can tell she is a hard worker. I recommend anyone needing bodywork or repair come to Hendrick collision center!

Sherman Redd

★★★★★

a month ago

Greetings all, I'm not one that normally give reviews about my experiences but sometimes you have to give credit where due, I had a fender bender that could have ruined my day/week. I was directed into the hands of HENDRICKS COLLISION CENTER- Cliffdale. From the welcome at the front desk to the caring hands of Rowena the awesome adjuster who kept me informed every step of the way. with a quick turnaround, I must say they get 5stars because of the "treat people they way you wanna be treated mentality". Thank you to the entire staff. Good customer service goes a long way. Very well recommended *****

Tegan Smith

★★★★★

2 months ago

I had an outstanding experience with Hendrick Collision Center, and I can’t say enough good things about the team—especially Kenny and Jennifer. From the very beginning, they were professional, kind, and incredibly helpful. As my car was damaged and I never thought someone could make sure it looked brand new again. The quality of the repair work was exceptional—my vehicle looks absolutely perfect, like nothing ever happened. Kenny and Jennifer truly went above and beyond, showing genuine care, attention to detail, and outstanding customer service. I highly recommend Hendrick Collision Center to anyone in need of collision repairs. Thank you, to the manager and Jennifer, for making this such a positive experience!

Susan Bagwell

★★★★★

a month ago

My 2023 Nissan Murano Platinum had an unfortunate encounter with a deer a bit over a month ago. Our insurance company recommended Hendricks Collision Center. On the very day of the accident, they were ready to take the car in. Due to the snow in the area we had, things were slowed down a few days, but not by much. Dealing with Jennifer was pain free. Whenever my husband or I had questions, she was professional and took the time to give us straight facts, without a lot of fluff or excuses. I picked my car up Wednesday, and it was perfect! They even took the time to wash and clean it up - and did a really good job! I've seen some of the bad reviews others have left, and I get that experiences may vary. All I can say is, I'm a satisfied customer, so it's two enthusiastic thumbs up, for me, and a great big "THANK YOU!!" to Jennifer and the Hendricks crew for a job well done!

B Bush

★☆☆☆☆

2 months ago

Do not bring your vehicle here for repairs! I would give 0 stars if possible! Horrible experience! Brought my 2013 Mercedes s550 in after I was hit. I explained this is my travel car, I needed it repaired correctly because I was using it to transport my mother for cancer care. I was assured my car would be mechanically checked out and electronically diagnosed before any repairs were made. I explained my car was pulling hard to the left, had a lane monitoring light on, sitting uneven, and rear rite rim that was hit losing air. They lied to me! They painted the bumper, quarter panel and rim previous to any mechanical diagnosis, claiming there mechanic was out for the week so they did it the reverse way. Not how the process was explained to me. I was told my car was ready. Drove from Duke University to get my car. Upon picking my car up I noticed particles in my paint, overspray on my side as well as overspray all on my still cracked rim that they claimed they sent off for repairs. My lane monitoring light still on, Car still sitting uneven, pulling hard left, rim still losing air! I brought the car rite back told them it I’m unsatisfied and it was not repaired. Next, they claimed they took it to Mercedes and got alighnnent, but my car is sitting uneven and pulling hard left. I gave them my trust, I gave them two chances to fix my car and they completely waisted my time and let me down!! They did not repair my car in the way the explained it would be! They took the quick paint job money, did a sub par job, then slid me rite on out the door! Claimed the insurance said there’s no way this damage happened from the accident. If they would have done the diagnostics previous to the painting like they said they were, I would have been able to make a calculated decision about my vehicles repairs. Now I have to pay another company to repair what they “Fixed”. Again, if you value your vehicle, don’t waste your time here!! I’m a car dealer as well as a certified mechanic myself. I know what was wrong with my vehicle, as well as I brought in the checklist from another national chain mechanic shop to show what was wrong with my car. They just wanted the quick paint job money, and did a trashy job on that too! This is not customer service or how a business should be ran! I will be contacting the corporate office, Better Business Bureau as well North Carolina Department of Insurance next! Thanks! Brandon Bush 2013 Mercedes S550 Black

Daniel Scott

★★★★★

2 months ago

I had an excellent experience with this auto body shop from start to finish. The staff was professional, honest, and took the time to explain the repair process clearly. Communication was great throughout, and they kept me updated on the timeline. Jennifer was super great to deal with and very professional. The quality of the work was outstanding—my car looks as good as new, and you would never know it had damage. The manager was very polite and ensured that my truck would be taken care Of from start to finish. The repairs were completed on time, and the pricing was fair with no surprises. It’s hard to find a trustworthy auto body shop, but this place truly delivers. I highly recommend them to anyone needing repairs or body work. I will definitely return if I ever need services again.

Mathias

★★★★★

a month ago

Outstanding service. Jennifer Valentin was the lady who helped me with my car. Was really kind and kept me updated on everything. They were also surprisingly fast with putting everything together when the parts arrived.