Hendrick Volvo Cars of Charleston - Service Department

Richard Chardkoff

★★★★★

4 years ago

The appointment was on time, the work was thorough and the video walked me through the work being done on the car. I am pleased with the work and the service. The only negative feature was that when I was driving on Hwy 526 after I left I noted "low tire pressure" on the dashboard. I had to drive to Geralds Tire and Brakes the following morning to get air in my tires. I assume that after hey rotated my tires they didn't check the air pressure

Erika Clark

★☆☆☆☆

2 years ago

The only reason this place has so many stars is because they have you give them a review before you leave the place with your new vehicle. We thought we had a good sales experience. However, less than 6 months later and we have already spent over 2K in repairs, and they want another 2.4K. Conveniently, after leaving the dealership yesterday telling them we couldn’t pay 2.4K to fix our car LESS THAN 6 MONTHS after purchasing, we have EVEN MORE problems with the car. We now have multiple cylinder misfires. I don’t even want to know how much they would charge us for that. The extended warranty we purchased is useless. We really feel like we were taken advantage of and now we’re paying for it big time.

Lily Smith

★☆☆☆☆

a year ago

Went here because it was the closest volvo mechanic to me. I had a power steering leak and needed a new rack and pinion, I couldn't drive too far. They quoted me over 6,000 for the job. Insane. When I asked for a breakdown on pricing it was incredibly vague and didn't line up at all. I then called another mechanic and asked him to look at it and he got the job done for 1,300. Always ask for a breakdown and know what the average price for your OEM parts are, or just go anywhere else.

George Leeper

★★★★★

2 years ago

My 2007 Volvo needed service. I was going to be out of country for a few months so I let the service slide. On return, I went to book on line with Hendrick Volvo Cars of Charleston. Unfortunately, the next available slot was 3 weeks out. I took it. On arrival, I checked in, explained the needed service and proceeded to their lounge area. The service was prompt and efficient. There was one unexpected repair which was handled promptly. I was in and out in less than 3 hours

Cody Cramer

★☆☆☆☆

a year ago

Didn't have a great experience with them as a first time Volvo owner. They performed a diagnostics test to determine a headlight issue and they didn't realize they had "forgot to quote" the main component replacement until it was in service and they were already working on resolving it. They also diagnosed a leak on the roof of the car as coming from the rubber seal even after I said I thought it was coming from a gap in the windshield. They resolved both of those issues but upon taking the car home my blinker wouldn't work and days later water leaked again into the car. Had to take it back to get it fixed. Took it back again the second time and upon driving my car away I had a battery warning light. Turns out, they forget to completely hook up the battery terminal after fixing my headlight. Overall, just not a great or professional experience.

Adam Wilson

★★★★★

11 months ago

Excellent experience! Joseph made our car buying process super easy and quick. We are excited for our XC90!

Tucker Aufranc

★★★★★

a year ago

Extraordinary, compassion and service at the dealership. We are on our way back from a graduation ceremony in Baltimore and the car starting to have some odd smoke coming from the hood when we were in Virginia. Trying to make it to Charleston we called the dealership who, after ascertaining what the problem was, was able to reassure us that we would make it and they would see it right away. They indeed did and found a very simple problem that they completely corrected on the spot, ( A piece of rubber trim under the hood that had gotten loose and was being heated by the engine, causing the smoke). They were calm and reassuring as we were trying to make it all the way to Naples, Florida in the next two days and this was on a memorial day weekend. We were extremely impressed and very grateful.

Cliff Gibson

★★★★★

a year ago

Well I had my second dealing with Hendrick Volvo cars of Charleston yesterday and Lucky me I got the same service lady as I did a couple of years ago. Lisa Alderson was awesome! She got me set up for service and made my day better with her friendly helpful attitude.

C Harris

★★★★★

11 months ago

Lisa Alderson did a fantastic job at delivering my new 2025 Volvo V60 Cross Country. It was apparent that Lisa is very knowledgeable at performing her job and is very knowledgeable of Hendricks delivery process and she procedures. I enjoyed the experience Lisa made me feel when she delivered my Volvo v60 cross country! I look forward to enjoying my new Volvo! CHarris

Steve Calder

★★★★★

a year ago

After a great experience with Joseph W. as the sales rep who handled our new lease, we have been dealing with the Hendrick service team from time to time for several months. Paige and the rest of the staff are always helpful, supportive, and extremely professional. I can say without reservation that no other dealership even comes close to the Hendrick standards for customer relations.

Bmw addict

★★★★★

5 months ago

First time servicing with Hendrick Volvo and everything went seamlessly. Great group of people. Thank you!

Ross Appel

★★★★★

a year ago

Drew Lansink made this our best car buying experience ever. He’s the man! We highly recommend giving Hendrick Volvo a look next time you’re looking for a car - especially a “Mom Car.”

Olivia Ellis

★★☆☆☆

9 months ago

I’m updating my review after owning my vehicle for 3 months. During the purchase process of my car, it was great; however, after a month of ownership, an issue unexpected arose. I notified the dealership of the issue as soon as it happened. It was battle to get them to even listen and Addison, my sale person, acted completely out of line and was disrespectful. He was not like this at all when I was buying the car, but afterwards, it was like I wasn’t a paid customer. The dealership partially took ownership of the issue but, ultimately went back on their word. I no longer trust anyone there and I suggest everyone to watch you back and make sure your car doesn’t have issues after ownership. I’m extremely disappointed with the service I received after I purchased my car. I expected better from such a big, established dealership.

Cliff Griffin

★★★★★

a year ago

I purchased my car from Hendrick Volvo 2 years ago, and I regularly bring it in for service. I love how organized and clean the service room is. I've had the privilege to work with Paige Whittle as my service contact and she has been awesome. I make sure that Paige is available whenever I bring my car in. She was willing to provide me a loaner, schedule me in quickly and give me good advice for future services.

martha debiasi

★★★★★

9 months ago

My service experience at Volvo of Charleston is always top notch. Neil, my Service Advisor, greeted me when I drove in and was fully prepared for my service call. Via text video I was advised of the progress of the work while I waited in the upscale lounge. My car software upgrade was promptly completed and Neil checked me out with speed and efficiency. My freshly washed Volvo and I left, feeling great. The service advisors go out of their way to make each service call a pleasant experience.

Jack McArtney

★★★★★

7 months ago

Great support from Hendrick Volvo in facilitating my CPO purchase today. Sean Rogers provided just the right balance of professionalism and personal touch—he thoroughly explained the specs, history, warranty, and benefits of the CPO program. He also responded swiftly to every call and text during my research and clearly knows the ins and outs of the XC90 B6. Even the hospitality of the reception team was first-rate. Thanks also to Keith for his thorough prep and smooth delivery process. Together, the team made the experience efficient, informative, and stress-free. Highly recommend!

Wayne A

★★★★★

2 months ago

Always a smooth experience bringing my Volvo in to Hendricks for service. My service advisor Ronnie Odegaard is always helpful, professional and knowledgeable. He makes the experience seamless and quick. For great service and a pleasant experience, see Ronnie and the service team at Hendrick Volvo of Charleston.