Hoffman Automotive & Collision

Megan R

★★★★★

5 years ago

I was so thrilled with the work Hoffman's did for my SUV after my accident. My insurance company wanted to total my truck twice but the owners of Hoffman's auto & collision worked with my insurance provider to allow for repairs. They go above and beyond and I am truly thankful for all they did for me. My truck looks brand new, I highly recommend this company of all your automotive needs! Thank you so much!

Ashley Kin

★★★★★

12 years ago

My car battery has died twice in the last couple weeks so I needed someone to have a look. I live in the city and wanted to find a reliable place for car service. I found Hoffman online and couldn't be more pleased. I called at about 6:00pm on a Monday and they actually close at 5:30pm. One of the owners answered and after I described my issue, he said well since we're here, just come on down and we'll have a look. I went there and meet the two owners, father and son. They were very nice! They tested my battery and determined it was dead and needed to be replaced. They even showed me the test in progress, nothing to hide here. They fixed it on the spot at a competitive price and filled up the air in my tires. I was out of there in 30 mins. Apparently they do everything from oil changes to major repairs, so I will definately be going back there! They had everything from economical cars in their shop to some of the most expensive cars that probably exist in Buffalo. I think these guys know what they are doing and I recommend them!

yaqub0r

★★★★☆

Edited 8 years ago

First of all, I'm a tough reviewer. If you look at my other reviews, I'm pretty freaking honest at the expense of making enemies of people I may have to depend on in the future. With that being said - Hoffman Automotive is a place I'd go back to, but I'd be better about following up on the progress of what's going on. They are just *really* busy. They only have a handful of mechanics, and the place is huge. So, while I'm fine with them working on my car - chances are one of the other local mechanics will get me in sooner. If you can get your car in there though, I don't imagine you'll be unhappy with their work. It's a family owned and run business. The woman behind the counter (the mom) is really busy. So you might need to follow up on status and appointments...but it's worth it. She's just the sweetest person to speak to. She's also really sharp, she remembered a call I made months ago (my first interaction with them) about an issue I was having - even though all I left was my phone number, and I never had them do the work for me. This guy Jeff that you'll see reviewers writing about, is probably the smartest guy you'll ever have under your hood. He graduated from UB with an Engineering degree and also has a business degree. From what his mother told me, he's been working on cars with his father forever. I don't know about you, but personally I am comforted by the idea of a mechanic with an engineer's mind. I didn't meet the father, I think I've seen him there working on cars though. Anyway, it's a nice little group to deal with. All very kind, wholesome people. Now, as far as the reviewer who says that he was scammed by them, I simply don't believe it. As I'm sure you can tell from my review, I didn't just go in, drop off a car, come back after 4 hours, pay and then leave. I've dealt with them extensively over the past couple of months. Some things were good, some things not so much. I'd be lying if I said everything was perfect from start to finish. But, everything I've seen says to me that that they are good honest people to deal with. I knew where we stood throughout the entire process. I was happy when I walked out the door, and that's all that really matters.