About Business
Hughes Automotive is a leading Car Repair specialist serving the Tyler, TX, Tyler area. They provide a wide variety of solutions, including Auto repair shop, Auto body shop, and other Car Repair tasks. Boasting a solid 4.4/5 rating from 124 verified reviews, their reputation precedes them. As a locally-owned business in Tyler, TX, they are deeply committed to providing honest and reliable Car Repair support to their neighbors. If you are in need of Car Repair assistance, we invite you to reach out to them today or visit their location in Tyler, TX.
Google Reviews
Justin Penn
★★★★★
11 years ago
I chose Hughes Automotive because it was close to my apartment. The service here was GREAT! They verified what I thought was wrong with my vehicle. They only kept my vehicle for 1 day. Also, I don't know of many repair shops that will offer to bring you to work/home while your vehicle is being looked at. They also picked me up the morning my vehicle was ready. This really came in handy because I'm fairly new to the area and have no family here in Tyler. They have my business for future repairs!
Monica Johnson Ballinger
★★★★★
8 years ago
My niece & I were at Hughes Automotive shortly after they opened one day last week. Mr. Billy was very informative & talked to me where I could understand what he needed to do so he could make sure the work was done properly & the issue corrected. Well, long story short, my niece's car was finished before noon & running AWESOME I might add. The price was very reasonable too. If I ever have issues with my car or my niece's car, we will be going to Hughes Automotive again. #HughesAutomotiveROCKS
Cecilia Hodde
★★★★★
9 years ago
Dropped my car off because the steer wheel was shaking. I didn't expect them to get me in and out that day, but figured I could go ahead and figure out what the problem was and get on their schedule. They called me and informed me of the problem and cost, along with the severity of it. They were able to get me in and fixed that day!! Jay was great! Extremely kind and considerate! He told me my brakes was the only other thing that needed some attention, but that it was not crucial at this point. Due to the ease and great service, my whole household is now using them for any repair or maintenance needs! I'll see y'all next week! 😀
Connie Castleberry
★★★★★
5 years ago
I have been using Hughes automotive for several years. Being a woman who does not understand the workings of an automobile, Billy has always spoken with me in a clear and effective way so I can understand what the problem is with my vehicle. He advises me on what repairs need to be done,, he doesn't spend my money unnecessarily, and he and his staff truly care about providing a good service. I highly recommend Hughes automotive to anyone needing high-quality, fairly priced automotive services. They are just good folks!!!!
Shedrick Dudley
★★
☆☆☆
2 years ago
Looked up mechanic shops in Tyler for my daughters car. Found Hughes and they had good reviews . She needed front struts replaced on her car. They completed the job and price was half of what others quoted . Job completed on a Thursday, Sunday she came home to visit and stated her brakes was acting weird . I checked the fluid and it was bone dry. Got under the car and noticed the hose the goes into the caliber the screw was loose. Every time she press the brakes it would pour out completely. Called there after hours number and never got a return call until Monday . My daughter took car in Monday and the fixed the issue and completed the job and she was waiting on a ride to pick her car up . Then I finally get a return call telling me to bring car in and let them look at it. I said sir the car is in your shop right now! Phone gets silent……. So I’ll let you be the judge if you decide to take your vehicle there! I mean how dangerous could that have been for my daughter if her brakes went out?
Sarah Leos
★★★★★
2 years ago
The staff here is very friendly, welcoming, and professional. A few weeks ago, I backed my car into a ditch/driveway dip and knocked something off the bottom. I took it to Hughes and they had it done the next day, and it’s back to normal. I highly recommend this shop!
David Flynnstone
★★★★★
a year ago
Finally had a great experience at a mechanic shop. Work was done quickly, reliably, and didn’t overcharge for things I didn’t need. Would highly recommend to anyone else looking for a reliable shop that you can trust.
Sue Necessary
★★★★★
a year ago
Hughes Automotive is our go-to for car repairs. Three generations of our family now use them. We truly appreciate their skill, affordability, speed, and communication. They really are top-tier.
Kristie Roark McCarthy
★★★★★
2 years ago
Hughes Automotive is wonderful! They replaced the wheel hub and bearings on my car. Great customer service representative too! Any business that takes care of animals has a great heart. Add in quality work like they do at Hughes and it’s a no brainer!
Cameron Saenz
★
☆☆☆☆
4 years ago
I brought a pair of aftermarket headlights to Hughes Automotive and was a train wreck from the start. They said that they would be able to install them with no problems but soon after the first time taking my car to have them installed the daytime running light came on and the bright light would not work on the drivers side. Also, on the receipt that they gave us it claims they aligned the headlight beams but we quickly found out they didn’t since they were literally pointed at the ground. No one told us this and this was honestly very dangerous since we were not aware. After the second time taking my car back they said they could align the headlights. Why didn’t they do this the first time? I then brought it back again for them to fix this issue but soon after again there was another problem, the normal headlight on the drivers side would not work at all. I brought it back for the third time and was told I would have to pay $75 for the repairs. I told the main manager Billy that I didn’t believe i should have to pay for the repairs since they where the ones who said they could put these headlights in with no issues. He tried to explain to us after the first issue that aftermarket parts have problems sometimes but why would you take on a job that you have the risk of knowing there will be issues? Since he told us that he could put these new headlights in i believe it is now his responsibility to fix them if they cannot install them correctly. Over the phone when I was very calmly taking with him explaining I didn’t think I should be charged he began raising his voice at me saying he didn’t fix the headlights. To end the conversation over the phone he told me, “it’s ready buddy come and get it” in a very rude tone and hung up on me. I would not recommend anyone to bring their vehicles to this very rude and inexperienced shop.
Scott James
★★★★★
Edited a year ago
This is an excellent, honest and professional shop. Their technicians are very competent and truly care about their customers. I had an issue with a cooling fan on my daughter's car and it was fixed very promptly. They actually had my car repaired faster than Billy has promised. They do quality work and they use quality parts. They don't skimp and use this cheap Chinese aftermarket crap, just good ole made in the USA/OEM parts. They went above and beyond and I will continue to take my repair needs to their shop.
Merlin Hilbrand
★★★★★
a year ago
Very nice people work there. They kept me informed of the problems and the cost to fix them. They had my vehicles fixed quickly and for what I feel was a very reasonable price. I highly recommend them.
Diane Cooper
★★★★★
a year ago
Hughes Automotive has worked on my vehicles for over 10 years. Always very conscientious, making sure everything is as it should be & fixed correctly. I once had an issue with my engine light coming on. They figured out it was the gas cap, of all things! They tried three different ones before one worked correctly. Many other fixes, but that one blew my mind!!!
bill holt
★★★★★
a year ago
Have used Hughes for years!!! I was a mechanic till retirement. I don’t trust just anyone with my vehicles! I take all my vehicles to Billy as have many friends and family also. Just put an engine in my pickup. Not gonna find better ANYWHERE! Thanks guys!!! Bill
Garrett James
★★★★★
4 years ago
Would highly recommend Hughes Automotive. Have been there multiple times over the last few years. The owner Billy has definitely earned my business. Between him and one of the mechanics Jay, they will always have my business! They are very fast and timely when working on my truck. I brought my truck in needing an alignment this last time. They had the truck taken care of within just a couple of hours. I would highly recommend them to anyone needing their vehicle worked on!
Norma Morgan
★★★★★
a year ago
Since the first time I walked into Hughes Automotive I have been extremely impressed. Being a Retired Teacher and Apt Manager for John Hancock I know the importance of working well with the Public during their times of need and Hughes Automotive employees are a perfect example of how to deal with the public. Professionalism was used in each step of explaining what was needed as to repairs and then following up to make sure I was satisfied with the work. So pleased with Hughes Automotive!!
Jonathan Martin
★★★★★
a year ago
Hughes Automotive has been helping my family with our car service needs for at least ten years. Each time we’ve had a car in for maintenance or repairs, we’ve only ever experienced character, competency, and courtesy. They’ve helped us with our late model German import and our older Japanese and domestic cars. I’d say Hughes Automotive is the best automotive service and repair company in Tyler. You can trust them.
Brian Jones
★★★★★
Edited a year ago
I’ve been dealing with Hughes Automotive for about 15 years. I have been pleased with all the work they have done on my vehicles. Billy,the owner, knows cars and what he doesn’t know he will find out. Jay has worked on all of my vehicles and does exceptional work and is very knowledgeable as well. Alan and Charlie are also very knowledgeable on cars. I highly recommend Hughes Automotive for all your automotive needs!
Ieean Honsinger
★★★★★
a month ago
Was able to get me in quick, also is able diagnose quickly found the problem solved it at a reasonable price would fully recommend.
T.J. Hunter
★★★
☆☆
6 months ago
Great and was honest. Fixed it fast and gave me some good tips. Billy the owner charged $187.00 for the same job Peltier Subaru was going to charge me for $989.00. Thank you Hughes Automotive in Tyler Texas.
