INFINITI of Bellevue

Christof

★★★★★

6 months ago

I must say I was initially skeptical about buying a used Subaru Outback from an Infinity dealership instead of one of the Subaru dealerships in the area. They had the exact vehicle I was looking for though in the color my wife and I wanted with low miles and a decent price. Dillon was very patient while I spent a considerable amount of time going through the whole vehicle looking over every detail including crawling around underneath the car. I didn't even sit in the driver's seat until I had done my full exterior inspection. I found a few minor scratches to the paint and lower plastic trim on one side but this was expected for a 7yr old vehicle and I was okay with it since the price was right and it seemed to be mechanically sound. During the test ride I put it through the paces with some not so gentle acceleration, cornering and braking including my emergency “slam on the brakes" @40mph test that I warned Dillon about in advance. He was very calm about it all. It probably helped that I shared my previous track days experience before the test ride so he knew I had experience driving a vehicle near its limits. I could find no issues with it mechanically so it was off to discuss the total price once we got back to the showroom. Dillon did a great job explaining the total cost with tax, licensing, etc and explained they had financing options even though I had initially planned to use my own credit union to finance the purchase. Bobby, his sales manager, was extremely helpful and got me an even lower interest rate with a lender that I was already using for my primary checking/banking and threw in a couple of extras on top of that that I was not expecting because he wanted me to be a happy customer which I was extremely impressed with. I then explained my challenge getting the vehicle home and Bobby offered to help get it to downtown Seattle where I could more easily get it home since I'm a ferry ride from the city. I could not be happier with my purchase and the customer service I received from both Dillon and Bobby at Infinity of Bellevue.

Nichole S

★★★★★

a month ago

I had an outstanding experience working with Darren Simsek at Infiniti of Bellevue. From the very beginning, he went above and beyond by sending a detailed video of the vehicle, highlighting all the features and giving me a clear, transparent look before I even stepped into the dealership. That level of effort immediately set him apart. Darren is incredibly knowledgeable about the vehicle and took the time to thoroughly walk me through every feature and personal setting inside. He didn’t rush a single step and made sure I felt completely comfortable and confident. He even helped set up my Bluetooth and customized everything to my preferences before I left. The finance manager was also fantastic to work with. She was personable, transparent, and made the paperwork process smooth and stress-free. She explained everything clearly and made what can sometimes feel overwhelming surprisingly easy. Friendly, knowledgeable, and truly professional from start to finish. I highly recommend Darren and the team at Infiniti of Bellevue- you’ll be in excellent hands!

Dan B

★★★★★

2 months ago

Good experience all around. No pushy sales and got everything done in a couple of hours. Very happy with my new QX60. Thanks to Jordan and the finance team for getting this done.

jeffrey thaxton

★★★★★

3 months ago

I did not purchase my vehicle from this dealership. However, I will definitely start my next car search with them. I was very impressed with their professionalism and follow up. I had my Qx80 towed there. Janelle the service manager was fantastic to work with as well as Alex the lead contact handling my needs. Everything was straight forth and transparent. I didn't experience any of the bad things most of us have heard about dealership service repairs. Classy place to visit whether you're wating for your car or coming to pick up. Great selection of coffees☕ and snacks 😎

Starkesha White

★★★★★

a month ago

Dion was everything he got me into a 2024 Audi a6 not only this car but I am in a season of transition and it makes me just feel amazing. I got an amazing deal on a $70,000 car. I won’t tell you the rest when I tell you that infinity is the best. Yes, I was impressed never settle for less. I was also so Blessed And My Girl Emily she is top-tier if you want a new ride, go ahead and go to Infiniti in Bellevue. May you be blessed in all of your decisions🙏🏽🙏🏽🙏🏽🫵🏾

Jared Dunbar

★★★★★

3 weeks ago

I wanted to give a huge shoutout to Isaac for going absolutely above and beyond while helping my sister purchase her vehicle. She was in a really difficult position with her previous car and needed to trade it in, and after visiting numerous dealerships that left us feeling discouraged, we were incredibly relieved to finally connect with Isaac and his team. From the moment we started working with him, Isaac made the entire experience smooth, transparent, and genuinely supportive. He took the time to understand our situation, worked with us through the trade-in process, and helped us land on a great used vehicle that truly met our needs. What stood out the most was how much effort he and the team put into making sure everything worked out for us. At a time when things felt stressful and uncertain, Isaac stepped up and made the process feel manageable and positive. I really wanted to make sure he gets the recognition he deserves. If you’re looking for someone who actually cares about helping you and will go the extra mile, I highly recommend asking for Isaac. Thank you again for everything Isaac!

Phu

★★★★★

2 months ago

Service was courteous and efficient. Brought our car in a little later than scheduled for an oil change but they said no problem. Alex, our assigned representative, was busy on the phone, so other representatives stepped in to greet us and get our servicing started. Overall, entire process was smooth and friendly.

Leigh Henderson

★★★★★

2 months ago

I cold called Infiniti of Bellevue as they had a used car that I was interested in as someone had totaled my car in a parking lot the week before…thankfully I was not in it. Jorge answered the phone and took care of me and the transaction. I live 80 miles away. He was calm,helpful and gracious.. He walked me through the whole experience. He also went the extra mile to make sure I was happy and all documents were submitted. I hope anyone reading this will ask for Jorge if you need a car!

Brittni Estrada

★★★★★

4 months ago

Amazing customer service!! I worked with Sean and he made purchasing a car easy and fun! He went above and beyond in locating the car I wanted including nailing the exterior and interior colors I had hoped for. He and Bobby were both super kind in helping me secure the best financing options available. There was absolutely no pressure or stress and I cannot recommend Bellevue Infinity and Sean enough!! Thank you guys!!

Maebelyn Ampoan

★☆☆☆☆

4 months ago

The previous service reps who have assisted me since I purchased my car have been helpful & engaging. Unfortunately, neither one of them are with Infiniti Bellevue any longer & as a result, dealt with a new service rep. Unfortunately the experience was underwhelming & the warmth from the interaction was lacking. Perhaps the previous reps showed that they were there to assist whereas I felt this one did the minimum & made me to feel like I was an inconvenience. The cockiness in his tone when he “matter of factly” let me know that you charge $25 for a loaner was so apparent, but did just enough to not be called out on it at that moment. If I brought my car in for oil service & ended up opting to have you repair brakes that was called out on my inspection report, why would you charge $25 for a loaner? The nickel & diming is obvious & for Infiniti, I expected better service. If I come back, Please do not set me up with the last service person assigned to me. I need to be paired with someone who loves dealing with people & has a welcoming personality.

Vuong Nguyen

★☆☆☆☆

2 months ago

“This dealership is a scam. I came in to replace the ABS actuator. They told me that once it was replaced, the odometer would work again. After I paid and picked up the car, nothing was fixed. They apologized and asked me to leave the car, then texted me saying the new part was defective and that I needed to wait while they ordered another one. I stayed polite and waited. After more than a month, they claimed they installed a replacement part, but the odometer still doesn’t work. Now they’re asking me to pay extra for diagnosis—even though they originally said replacing the actuator would solve the issue. I asked for my old part back and a refund, and they refused. They keep making excuses to avoid refunding customers despite not completing the agreed work. Why should anyone pay for a job that wasn’t done? On top of that, their customer service is terrible. They even texted me in a challenging, dismissive tone—basically saying “do whatever you want” because I can’t do anything to them. This is the first dealership I’ve ever seen where everyone, from the manager to the support staff, talks to customers like that. Advice to others: don’t pay until you verify the job is actually completed. Once they have your money, don’t expect a refund—even if they didn’t fix the problem. I will continue reporting this to the state for fraudulent business practices.

Robert Wynkoop

★★★★★

a year ago

Ask for Anthony! He was top notch and provided excellent service! He seemed genuinely interested in helping me get what I wanted. Class act! Sales Manager Robert was also friendly and easy to work with. They had my car detailed, clean, gassed up, and ready to go! They also have drinks & snacks for your family to enjoy while you’re signing the docs. Overall, best dealership service I’ve experienced.

Kai Zhang

★★★★★

6 months ago

Darren and Bob there are really friendly and helpful through the whole process. Some parts do feel a little bit pushy but that’s the nature of their roles, so I completely understand it. One suggestion is that I would prefer do the test drive before negotiations, instead of vice versa. Overall we’re very happy with the service and the car. Thanks again Darren and Bob for helping us make the right decision. The used car we got was also in very decent condition. Nice people, nice environment, and nice cars. Would recommend it.

Evan Terrell

★★★★★

a month ago

Jorge and the team from Infiniti of Bellevue are an amazing team. They helped me with my trade and I’m very happy with my new car. They are very kind, patient, and helpful. I would buy another car from them.

Jordan Westphal

★★★★★

a year ago

Had an amazing experience here, very friendly staff from the moment I walked in the door that helped me find the vehicle I was looking for! Shout out to Anthony for the test drive as well as constant support throughout the whole deal, as a first time buyer would definitely recommend.

Wendy Lynne

★★☆☆☆

4 months ago

I was told I needed several items like a tire rotation, even though I had received one in my last visit. You do not need a tire rotation every visit. I asked to see the condition of my air filters before I agreed that they needed to be changed. I had to chase down the service representative after waiting 90 minutes to find out the results of my inspection when they told me that my car would be completely ready by within 90 minutes. They told me they couldn’t remove the filters, but recorded the technician saying they needed to be changed. I was given a price to replace a battery that was double the cost of other repair shops in the area. The only reason I gave it two stars is because another service representative was super helpful checking me out because I couldn’t hunt down my representative even though my car was sitting there ready for who knows how long.

Benjamin Miller

★★★★★

2 months ago

Always a good experience coming in and getting the car worked on and back in shape. Usually all of the work is under warranty for me, so I rarely so I money and always get treated well and the car is always well taken care of. Brandon is great to talk to and always takes care of the problem for me.