Jerry & Walt's Complete Auto Care

Belen Chavez

★★★★★

2 months ago

Kind, attentive, and informative staff! Fair prices and excellent customer service, with very comprehensive information on services provided and services needed. The fact that they offer complimentary shuttle service is a unique perk that makes a big difference and makes it a lot more convenient. I would recommend you get your car serviced here.

Michael Larson

★★★★★

a month ago

Great service, kind and friendly staff all around. They have a car service to get you back and forth if you don't have an option. Got me in and out quickly. The work they did was impeccable.

Steve Tolleson

★★★★★

4 months ago

Chris was always so professional about the repairs needed for my high mileage car. The communication is excellent and I trust their recommendations. I love getting pictures of the things that need repair because it helps me to understand what is being done. I cannot say enough good things about this business. Take your car there, you will see for yourself.

Manwith Noname

★★★★★

5 months ago

Broken and Broke. Trusting a new shop is hard. Especially with an older vehicle they could have taken me for a ride. And they did. Back to my house, where I waited anxiously for the horror show to begin. I know how it can go. It starts with a phone call and goes downhill from there, no brakes, no bottom to the costly hill your trusted mechanic is taking you down. Except when the phone rang this time, it was like a breath of fresh air. The man on tge other end had nothing but good news. By 4pm my vehicle was ready. At the shop the news got tear worthy as they proceeded to tell me that by doing a little further exploring into my problem they discovered 2 routes they could take. The road they took saved me a refrigerator full of food, literally. I couldn't help but shed some tears of joy and gratitude and an overwhelming feeling of relief because that money they saved me was giant in my little world. I have four children, 3 young ones school aged and I'm always broke and something is inevitably broken. Thank you for not taking me for a ride. Thank you for your outstanding service, for taking the extra time to try and make a difference in someone's life. That was money I could not make up or get back. You literally kept my household fed until my next breakdown. When that happens, I know where exactly I will go for honest, reliable, fast, service. Jerry and Walts.

Robin Castillo

★★★★★

5 months ago

I would give them 10 ⭐️’s if I could! I can’t say enough about Chandler and everyone at Jerry & Walt’s! They worked with my tight schedule trying to get my daughter’s car road ready for our trip back east. Thank you Chandler! I will shout your names and my praises from the rooftop!

Marsue Todd

★★★★★

7 months ago

If you are in need of a good mechanic check out Jerry & Walt's. They treat women how they would like their wives or daughters treated. That's not to say men shouldn't use them--my male co-worker trusts these guys as well. They give you a run down of necessary repairs (and provide pictures), don't upsell and let you know if it's a "do it now" or "okay to wait" repair. They will provide a ride if you need to leave your car for the day. The most pleasant garage I've taken a car to.

Jan Kinney

★★★★★

5 months ago

I trust the folks at Jerry and Walt’s to take care of my car needs. They are courteous, reliable, and most importantly skilled at identifying problems and addressing them.

Janet Moelzer

★★★★★

10 months ago

A thorough review of my car's (17 years old) conditions and needs was done, with recommendations given. Jerry & Walt's is open to being flexible about what is done immediately or postponed. I was kept informed about the progress of their repair. All work is under warranty. Love that they will take me home or pick me up, as needed. Always friendly and efficient. Have trusted them with my car care for 15 years!

Charlene Fairleigh

★★★★★

4 months ago

Always outstanding in every way. I have been coming here for many years. It is a well run business that is very professional. The staff are all happy because the owners are great to their employees. No reason to go anywhere else!!

David Lyons

★★★★★

2 years ago

These guys are top notch for alignment work. They got me in n out in the time they stated n they were fair with pricing. Great location n love the old building n what they have done w it. I love my car n work on it myself, alignment is not my Forte. My point is: I built my car n didn't buy it n I let them touch it. They respected my car n the time n work n dough I've dumped into it.

Darcy Quinn

★★★★★

a year ago

As we entered Eugene after a 559 mile drive to drop our daughter off at college, her check engine light came on. Jerry and Walt’s, a AAA endorsed family owned shop for 75 years, is where we went. I was nervous because I had to fly out the next day back home, our daughter was going to be starting school without a car, and had to trust a shop I knew nothing about. The staff at Jerry and Walt’s were kind, respectful, provided a thorough diagnosis and detailed estimate, identifying “critical” and “not critical” for us to determine what our budget would allow. They kept in touch with our daughter advising frequent feedback and updates. Upon final repair a few days later, the office went over all aspects of what work was done, and made it convenient for our daughter to pick up her car. There were no surprises or “gimmicks”. Their communication, professionalism, and thoroughness gave me comfort our daughter was in good hands managing this situation on her own. I highly recommend Jerry and Walt’s for any auto repair needs. I now understand there’s a reason they’ve been in business 75 years!

Linda Pelon

★★★★★

7 months ago

I’m so happy I found such a friendly (Chris and Chandler!) and professional auto repair shop after recently moving to Eugene. Chandler worked to solve a complex issue with a great attitude and very positive outcome. I would highly recommend to anyone for their repair and maintenance needs.

L&A Landscape

★★★★★

2 years ago

Thanks for keeping our deicing truck moving and grooving. We love the team at Jerry&Walts. They’re super friendly, honestly priced and reliable. Best fleet mechanics ever!

L Walkoviak

★★★★★

6 months ago

Got an oil change and did a quick stroll around the building. The gravity defying rock art is especially cool. Thanks for your excellent work.

janice nelson

★★★★★

4 months ago

Always happy with the work they do and letting me know what needs to be done in the future to keep my car running efficiently.

Jayce Emmerson

★★★★★

a year ago

My husband took our truck here to be fixed after going through SO MANY dealership services. Everytime we got our truck back from the dealerships the error codes had been reset and our truck still didn't work. Jerry and Walts was such an amazing company to work with. They were incredibly communicative every step of the way, letting us know what needed to be done and providing us a timeline. They worked with our warranty company to get as much covered as possible and provided us an exact out of pocket amount before proceeding with work. Everytime they would fix something they would test drive the truck to make sure no other errors codes popped up and unfortunately there ended up being a lot wrong with it but they did not send us the truck back until EVERY item was fixed on the truck! They even called us after we picked up to make sure the truck was running well. My only complaint is that I did not bring it to them sooner. This will be the only place we bring our vehicles from now on! Thank you so much Jerry and Walt's for your incredible service!

Robin Troy

★★★★★

Edited 10 months ago

Jerry & Walt’s is a great place! Fast, friendly, more than fair! Highly recommend them!! They keep my 2011 Denali in top running condition as well as my 2015 Subaru