About Business
Jim Taylor Buick GMC Service Department is a leading Car Repair specialist serving the Monroe, LA, Monroe area. They provide a wide variety of solutions, including Auto repair shop, and other Car Repair tasks. Boasting a solid 5.0/5 rating from 5 verified reviews, their reputation precedes them. As a locally-owned business in Monroe, LA, they are deeply committed to providing honest and reliable Car Repair support to their neighbors. If you are in need of Car Repair assistance, we invite you to reach out to them today or visit their location in Monroe, LA.
Google Reviews
Lynnetta W.
★★★★
☆
6 months ago
I was not familiar with the new "MRI" system of scanning your vehicle as I was pulling up. Stephen explained and I was paying attention to the previous car's profile. It seemed an invasion of privacy for the next customer to have a full look of your vehicle like that. I also didn't like the pressure of seeing a recommendation upfront like that (i.e. alignment) and asking to you want to get that done. This was all before an experienced mechanic looked at the vehicle and see more internally. Positively, the vehicle was completed in 2 hours from drop off. I always appreciate the drop off and pick up service so that I can come to work instead of waiting in the lobby.
Charles Collier
★★★★★
3 weeks ago
Worked on all issues with my vehicle and completed work in timely manner. Staff was great and very helpful.
TBA Studio
★★★★★
a month ago
At Jim Taylor GMC, in the Service Department, Stephen and Amy truly care about their customers. They listen, communicate, and follow through every time I have needed them. Thank you both!
Jeff Bolton
★★★★★
2 months ago
The Service Department at Jim Taylor GMC is a pleasure to work with. They are always the perfect blend of friendliness and professionalism. They get my vehicle in and out on schedule with the work done well. I see no reason to go anywhere else.
Robert Burgess
★★★★★
a month ago
When items I ordered arrived, the Service department (Specifically Randy) with my salesman’s request immediately did the installation. All was good and people were very pleasant and most helpful!
Percy Tillman
★★★★★
7 months ago
Jim Taylor is a great place they take care of business they notify you when the job is done on time they keep you in the loop just a great set of people to deal with I tell the truth I had lost faith in my hometown but the people of Jim Taylor have restored my faith in businesses in Monroe like Jim Taylor GMC great environment to be in
Ricky Curtis
★
☆☆☆☆
6 months ago
I must admit this was not a good experience for me this time. This transmission replacement took entirely too long in my opinion. I found out your dealership is very understaffed. Having more vehicles in your service area than on your lot to sell is not a good sign. Perhaps working a little overtime would correct some issues in the service department. This is the second GMC truck in a row I have had to replace the transmission in. First one was out of warranty and cost me dearly. But it come with a 100k warranty. This time at only 57k miles on a 2023 model is very disheartening. When the transmission started acting up I called for an appointment. I was told due to the work load I had to wait 2 weeks before I could bring it in. Your service tech could not find any issue untill I went for a drive with him. Once he saw what it doing he explained they would have to drop the pan and check for metal in the fluids. After a 5 hour wait at the dealership I asked what was found and was told I was 3rd in line for that. It was the following Wednesday when I was told a new transmission would be needed. It was ordered and showed up the next day. It still took another full week to get it replaced. During this extended wait I did considerable research and found out GM transmissions have had significant issues since 2015. As well as several class action lawsuits. I was told this new transmission is only covered by a 24,000 Mile warranty when the one I replaced and paid out of pocket was 100,000 Mile warranty? Needless to say it is very unlikely I will ever purchase another GMC vehicle or use Jim Taylor service department for service Miss Amy and Miss carol were always professional and sympathetic when I would inquire about my truck. The problem seems to be upper managements ability to see that customer service must be a priority if they want to stay in business!
Brenda Wilhite
★★★★★
3 weeks ago
Randy with the Body Shop did a fantastic job on repairing my vehicle. Timing was great and kept me updated.
Joe Holyfield
★★★★★
5 months ago
I have bought 5 trucks this year and the experience was top notch!! Over the years we have bought about 15 GMC trucks and SUV’s and it’s been handled very professionally. Amy Ryder in the service dept also handles the servicing of our vehicles top notch. She’s very accommodating and easy to work with. I highly recommend Jim Taylor GMC!!
Eileen Kontrovitz
★★★★★
5 months ago
Great service, friendly staff, and very reasonable price! I love my Buick, and my dealership!
William “Billy” Clawson
★★★★★
2 months ago
Had wrecked so called dealership - talked to Randy. He arranged a tow and waited after hours for us to retrieve our personal belongings. Randy kept us informed of status and dealings with the insurance company. Would highly recommend based on my experience.
Rhett Mathieu
★★★★★
4 months ago
From Wednesday when I went in to set up appointment to get my wife’s Yukon serviced to dropping it off this morning nothing but Professional! Steven the service manager is a Pro! Great job and great price! Highly recommended!
Jackie Closure
★★★★★
3 weeks ago
The Service Department is always friendly and very helpful. They will call to schedule your appointment, because they know how busy we are. I will continue to use Jim Taylor for all my vehicle needs.
CR Hughes
★★★★★
a month ago
Good technicians fixed a difficult problem and also provided excellent preventative maintenance on my GMC pickup. The service manager and crew were generous and helpful. I’ve been going there many years, and will continue in the future.
Morgan Mire
★★★★
☆
Edited 2 months ago
Jim Taylor’s service team was fantastic. They did everything in their power to take care of me and my vehicle even when no one could figure out what was wrong. They never gave up and made sure everything got covered under warranty. My only suggestion would be to make constant communication with the customer when things take longer than expected. From start to finish, the repairs and testing on my car took about 5 months. For the better part of that five months, there was very little communication from the service advisors that wasn’t prompted by me calling them each week for an update. However, Amy was awesome and always answered all of my questions. Thank you to everyone involved!
Melissa McGee
★★★★★
2 months ago
Amy and her team were very helpful and kind with a recall service for my car. My salesman Cliff was amazing through the sale and placing my new floor mats in my car during my visit for the recall. Emma was a sweetheart and made me a coffee she knew I would love and appreciate. Thanks ya'll!
SAMMY DENOVA
★★★★★
3 weeks ago
Once we got our vehicle in for inspection everything went smooth and fast. The service staff was very polite and explained everything in detail. Thanks Stephen and Amy so much!!
Joe Parker
★★★★★
a month ago
Great service, Amy does a great job! Cliff (the gent who helped me in sales) all did a great job from start to finish. We absolutely enjoy our Buick Aveneer the auto cruise makes me feel safer on the road and shortens those long trips.
Brandon Milner
★★★★★
4 months ago
Excellent, fast and friendly service every time! Technicians are great and explain everything to you. The only place I would ever recommend is a Jim Taylor dealership.
Mason Elzie
★★★
☆☆
3 weeks ago
The person that waited on me (Stephen) deserve a 5 stars rating but the people that removed the plastic protection that I had over my control panel and also set my A.C. all the way down to 66 degrees, which I always turn off b 4 I power off my vehicle gets a 0 rating for messing with my control panel. I didn't want to make Jim Taylor look to bad because of what one person did so that's why I gave a 3 Star rating. Over All, they are a good Dealership to do business with. We've been with them for 11 years and Mr Charles Williams has helped us purchase 4 vehicles since 2015.
