Google Reviews
Mac McLaughlin
★★★★★
Edited 5 years ago
I love this place. My normal place told me they would not be able to fit my 70's era VW in for months, if at all. JR's was able to look at my car within two days and diagnosed the issue promptly all for a fair price. The staff is welcoming and friendly. Update: came back after buying some new tires for my VW Thing. JR was able to balance the tires since the Tire shop was unable to do so because of the older wheels. JR had an adaptor to get the tires on the high speed balancer and was able to get to it immediately. I love this place.
Shawn Mitchell
★★★★★
a year ago
Great shop! Great work! Friendly and responsive! Great staff and very helpful. Dont waste your time going to the dealership save your money and bring your car here. They will treat you how you expect to be treated when getting your car worked on! If JR’s cant do the work they will know someone they can refer you to that will provide professional and quality service. For as long as I live in naples, I will be bringing my car back here!
Giovanni Mancuso
★
☆☆☆☆
4 years ago
Not a good mechanic shop to go, I took my 2009 VW EOS for preventive care before a long road trip, (the car was running just fine before I met this shop). I was expecting just to change the spark plugs, check the breaks and correct a few minor stuff that could go wrong during my road trip. They made a complete different diagnose and ended up paying more than 2000$ for a water pump change, timing belt, and some other stuff, Im not even sure the car even needed those things; Ever since the car left this shop it has been giving me problems every single day, the counter person who works there is a great sales man but not a customer service rep, he just offered a guarantee on "the job that was done". oh by the way the job took them way longer than expected and more money than expected, and even added a new stuff to my bill, according to them they couldnt turn the key into the ignition lock and needed to change a part and added another $100 to the bill; only to have my car displaying the EPC and check engine lights every single day; I regret every single day visiting JR Mechanics, don't come here, my car was running just fine before i met these people, stay away from this shop. Regarding my road trip? Obviously these people worked on my car, my car never made it to my destination by its own means.
Nancy Peck
★
☆☆☆☆
8 months ago
Im sure they'll erase this. I told the woman who made my appointment that I was told I needed a compressor for my air conditioning. She said they were going to have to run a test on the vehicle.It would take a couple hours. She also told me I wasn't going to be charged for it which was very misleading because they didn't charge me for the test, but they did charge me to run the die through the car to do the test. Oh, they act like you know, they're explaining everything and they make you sign a couple things. I spent $216.What he told me was only half. It would have been $375 plus tax. But that he was giving me a break but when I left I still didn't have air conditioning when he tokd me I'd have it off and on. They told me I needed a compressor which I already knew when I called and made the appointment. So when I left I was out 216. and my car is still neexs to be repaired At this point I would never do business with these people.They knew, it wasn't all these other things.I've talked to a couple mechanics since then, they said they knew it's a a c compressor they're just trying to make more money on top of it. Well, I could've been a good customer.I've had the same mechanic since 1991 in Naples and he just retired.Now I will never have anything good to say about these people.And I certainly will not give them any more business.
Michael Goetz
★★★★★
a year ago
It takes a little while to build trust in a repair shop. These guys have done an excellent job for me twice so far. (Starter, oil change, & tire replacement). I would definitely recommend this shop. Good communication and they invoice the exact estimate amount.
Johnathan Johnson
★★★★★
a year ago
I've had my Hyundai Azera fixed here on several occasions and they did a phenomenal job in getting the parts in a timely manner and my car back up and running. They do a great job of communicating the issues of the vehicle and offer very transparent pricing for parts and labor. I truly appreciate this repair shop! This is a great business if you need to drop your vehicle off in the Naples area for service.
Tom Krieshok
★★★★★
2 years ago
We had been fighting our diesel pickup losing coolant while pulling our trailer. We had to stop every hour and add a gallon. The dealer couldn't get us in for 10 days. We found JR's had good reviews so called them and they got us in the next day, ordered a very expensive part, and got it finished the next day. Josh is a super decent and informative tech who explained every piece of the puzzle. We've taken it back since then for a brake issue that they also handled perfectly. Our go-to shop in Naples.
David Winge
★★★★★
7 years ago
This is one of the honest car shops in Naples. The staff is very respectful and stand behind their work. The garage is small, but clean and welcoming. You are greeted with a friendly hello and then addressed as Mr. And Mrs. The prices are fair and reasonable and they are willing to work with you. Since they buy the parts needed only after you have agreed to have the work done, they charge you what the part is worth, not marked up. The draw back to this is the timing. Although they are quick with their work, most of the time is spent waiting for the part to arrive. They are able to do most repairs on the day, but bigger projects would require more time as this is more of a small family business with only a couple of lifts in the garage. I feel that I am getting an honest opinion and quality work performed. Not something you get at most garages. They also stand behind their work and will take care of any problems that may occur after the job is complete. I will continue to go here for most of my work needed on my cars. I highly recommend JR and his crew for all of your car repairs.
Kathy Macalone (KathyMac)
★★★★★
5 months ago
Excellent small family run auto mechanics we trust completely to care for our cars.
Michael Bigelow
★
☆☆☆☆
Edited 2 years ago
I had the valve cover / gasket replaced on 2008 BMW 528Xi. Leaking worse than orginally after their efforts. BMW dealer documented (with video) the leak and said it was installed wrong. I even paid extra for the OEM cover / gasket. 3 months later and they are still rejecting my claim. Update 3/6/2024. They avoided small claims court by offering to refund the labor. I felt that was probably the best I could do. Court costs and serving costs would have exceeded $200. I'm leaving them at 1 star. I still feel they should have refunded 100%. I would suggest you simply go the dealer and pay a bit more and not have any hassles.
Alberto Rodriguez
★★★★★
11 years ago
I have brought 3 vehicles here and they received the best quality service. The customer service is amazing and willing to work with you needs. JR and his staff definitely know what they are doing and tell you the exact problems of your vehicles. They DO NOT give you the run around with repairs. Prices are very reasonable and the quality of the product is superior. I have never been disappointed with their work, their work always exceeds the expectations. They have great deal of concern for your safety and want to make sure that you are safe on the road. I FULLY RECOMMEND THIS SHOP!!!!!!!!!!!!!!!!!
Craig Maser
★★★★★
4 years ago
This was my first visit to JR's and will definitely not be my last! Betty met me with a smile and took all of my information. I went for a walk while waiting for my car to be serviced and Finn called me a couple of times to keep informed of their progress. Very professional, courteous and budget friendly. Although this time it was only an oil change, I plan to return to have some additional repairs completed.
Andy D
★★★★★
5 years ago
Recently purchased a used Jeep which needed a tune-up. I reached out to Jr's because of the five star reviews... They absolutely lived up to their name. Took one day to get in. Told them I needed a tune-up, and they offered to inspect the whole at no charge. They found a few things that is expected with a high mileage Jeep. They were able to fix my Jeep right then. They thought it took them too long, which I didn't, so they replaced to light bulbs that were out at no charge. In and out within three hours. Jeep runs like new. Highly recommend.
Katey M
★★★★★
5 years ago
Wow, I was blown away by JR’s service. They were less than half the price of everywhere else I was quoted. They took my appointment the same day. The service was fast and the customer service impeccable. I live in Miami but will come all the way back to Naples just to have my car serviced here. Thank you JR and team!
Stephen Rising
★★★★★
6 years ago
I have been working with Ben and his family team for the last couple years and have found them to be technically proficient, passionate about car repairs and getting it done right the first time. They had an opportunity to make an unnecessary $250 repair yesterday and cancelled it when they discovered a corroded wire was actually the problem. Consistent integrity. Ben is always a great pleasure to work with on the customer service side; almost makes you wish your car would break down just so you can see how he's doing!!!!
Gary Behr
★★★★★
6 years ago
Omg these guys are great!! Love them They Repaired my 2015 Range Rover sport Which another shop ( Naples euro sport on the next street over) Tried to screw me out of almost 3,000 Unbelievable They replaced one sensor for just over 200.00 Lite on the dash is off car is perfect again Ben and josh are truly great guys and they actually care about customer service And your car They want you to come Back!! Extremely clean shop And for sure I will bring my other cars to them for everything Thanks again Gary
stewart campbell
★★★★★
6 years ago
Just had my ac compressor replaced by these folks. It was a very unusual experience for a car repair in that it was awesome. From first contact with Ben to meeting the staff and the ultimate repair was outstanding. The price beat the heck out of my dealership. I drive a jag so repairs at the dealership are expensive and very stressful. The staff at JR’s took all the stress out of my situation and did an outstanding job. I will be taking my jag to them every time now.
David Thomas
★★★★★
5 years ago
This was by far the best service I have paid for in Naples since I have lived here. I was born here! This company provided a technical repair at half of what I thought I would pay, in half the amount of time. They communicated progress and pick up well, and the repair was perfect (I checked). My vehicles will be headed this way from now on!
Harry G
★★★★★
6 years ago
JR's is one of the most professional auto repair shops you will ever find. They take the time to diagnose issues carefully and provide accurate and timely repairs. Everyone at JR's is professional and courteous and is genuinely looking out for the best interest of their customers.
GrimReaperTrader
★★★★★
4 years ago
Having a good mechanic is like having a good doctor. JR's fills that void with my BMW's. Techs excel at foreign imports and my cars run like brand new when they leave JR's. Worth the drive from Ft. Myers. Terrific company to deal with.
