The Golden Wrench Auto Repair

Viorica “VG” G

★☆☆☆☆

4 months ago

⚠️ BE AWARE BEFORE GOING HERE – THEY SCRATCHED MY RIM AND TOOK NO RESPONSIBILITY ⚠️ I brought my car in for a simple tire installation, and they scratched my rim—but the worst part was the attitude and complete denial afterward. Instead of owning up to the scratch, they bragged about their $40,000 machine and being number one in business and that “can’t possibly scratch anything”. They we're being cocky about how they work on cars much more expensive than mine — even though mine is worth more then their machine.— as if that somehow proved they couldn’t have caused the scratch. Their attitude was extremely disrespectful. I was even told that they weren’t afraid of the $300 it would cost to repair the scratch—and that they didn’t care about my review either. That’s exactly why I’m writing this! Take pictures of your car and rims BEFORE you leave your vehicle there. Because once a scratch happens, they will not take responsibility. Very disappointing experience. Bad customer service, zero accountability, and a rude attitude. I won’t be returning—and I hope this review helps others avoid the same mistake.

gloria gonzalez

★★★★★

a month ago

Very reliable and honest shop. They explained everything clearly and didn’t try to upsell anything unnecessary. Fair pricing and great service. Definitely my go-to mechanic in Naples!

Nicole Jacobsen

★☆☆☆☆

3 weeks ago

ZERO stars!! Broke scratched and dented my teenage sons front bumper , when he called they said his truck was a POS - his truck is stunning and they messed it up , then I called to try and get a resolution and they were rude to me as an adult rude to my child. I told him he worked hard to buy that bumper, and he needs to be in reimbursed.. They said that his POS truck came in like that. I have videos and pictures proof of everything and they still won’t fix their mistakes. The guy Steve said my TRUCK son doesn’t go in reverse but then when we pick the truck up, it was backed into a parking spot so tell me how that makes sense. He said the owner left him in charge and I said well then you should be treating your customers with respect and he said do what you want. I’ve deleted all the evidence..

Marge D

★★★★★

6 months ago

Leo is the best! He always takes great care of my car and service is quick. As a woman, I hate having to get anything done with my car because I always feel like I get ripped off. But Leo and his team always goes above and beyond to help me out and I trust them with anything they say! Truly the best in Naples.

Michael Parton

★★★★★

a month ago

Thanks to Leo over at Golden wrench. I had hit a pothole on my way to work and pulled into his shop first thing in the morning. He was able to get me sorted out and on my way in less than an hour.

Barbara Scheipe

★★★★★

7 months ago

The Golden Wrench has always exceeded our expectations when the job has been completed. When we drive away we are confident that our vehicle is on the road safely, whether it was maintenance or a repair. Leo and his team are amazing...very professional, positive, and always on time as promised. We highly recommend The Golden Wrench to anyone needing a top notch mechanic shop.

Carson Burdick

★☆☆☆☆

3 weeks ago

Absolutely horrible shop. They completely destroyed my bumper and then told me they were going to wipe all the evidence so the boss wouldn’t find out. That tells you everything you need to know about how this place operates. Bunch of dishonest, careless people who clearly don’t respect customers or their vehicles. Do not bring your car here unless you’re okay with it getting ruined and then lied to about it.

Steve

★★★★★

7 months ago

Great service, friendly staff and very fair pricing. I needed tires installed so I called them and they literally told me to just come by. Dropped my car and they called me less than 2 hours later saying it was ready. Great experience overall and I will definitely use them again.

Rodrigo G. Ruiz

★★★★★

2 years ago

this is the place to go to hands down, they did a BBK on my Camaro. They did everything the car needed, there are NO scratches on my wheels literally they did a better job compared to my recent visits with Naples Chevrolet. Price is just right for the work and professionalism, I will be coming back in the future.Also, Leo has great customer service.

Irene Stikar

★★★★★

Edited 8 months ago

I like them, had my car in one day and am very happy. I went yesterday to get an alignment and was told I didn't need one. That was a great surprise to me and I was grateful they are so honest. Please if anyone needs a mechanic in Naples you will not go wrong here. Love them.

Rich Mathews

★★★★★

2 years ago

Leo and his staff get 5 stars, wish there was more I could give them. Solved the problem with our older Cadillac. Got it in , quick turnaround, very reasonable price. Can’t thank them enough and will be using them in the future. I might want to ad the service was a 10 but, their personality and honesty was a 12. Thanks again, Rich & Lori Mathews

Jeremy Wagner

★★★★★

a year ago

Leo and team are great! I can TRUST them to do the work I need for a FAIR PRICE. They always get their work done right and fast. My new car warranty expired and I was actually grateful…because I can use Golden Wrench and don’t have to deal with the dealership anymore!!

Justin Hawkins

★★★★★

6 years ago

Luis is amazing. I took my newly purchased 1989 Porsche 928 S4 to him for general maintenance (timing belt, water pump, oil change, etc). He did a full once over on the car to report any issues to me. He was in constant communication with me, calling each day with a status report. The work was completed in a timely manner for very reasonable prices. Luis is a very friendly guy and makes you feel at ease about the entire process of maintenance and repair for your car.

Dan Childs

★★★★★

4 years ago

Special blue anodized rims required extra care when mounting and balancing new tires. Leo was professional and not a scratch on the rims. Also, balancing spot on so no shake when causing Interstate 75 speeds.

Anthony Parton

★★★★★

a month ago

Leo has great knowledge. Very competitive and great service. Would definetly recommend

Ilya Karetsky

★★★★★

8 months ago

When I brought my mid-mileage VW Atlas in for front tire installation, the car was pulling to the right and vibrating at higher speeds. Yesterday, I drove it on I-75 for the first time since Golden Wrench installed the new tires, and I was absolutely stunned. My VW now tracks true, straight, and is completely vibration-free, even at 80 mph! These guys are amazing—the car didn't even handle this well when it was brand new!

Leonard Wilson

★★★★★

5 years ago

Number one down to earth people. Very hard working. Efficient and very friendly. It was a pleasure doing business with Chris and Leo the owner. They know their stuff extremely affordable prices. Very happy with the results. They have earned a customer for life. I thought the five 5.0 review rating couldn't be true but they deserve every bit of praise they get.