About Business
For professional Car Repair care in Naples, FL, Bonita Springs, look no further than Gerber Collision & Glass. Their team excels at delivering top-tier results for Auto body shop, Auto bodywork mechanic, Auto dent removal service and related Car Repair needs. Their customer-centric approach has earned them a 3.7/5 rating based on 89 pieces of feedback. They have become an integral part of the Naples, FL community, known for their dedication to excellence in the local Car Repair sector. For those looking for the best Car Repair experience in Bonita Springs, Gerber Collision & Glass is ready to assist with your next project or repair.
Google Reviews
Adeel Arshed
★
☆☆☆☆
Edited 3 years ago
**UPDATE** - despite what the owner has said responding to this review, no one from this store has reached out to me. *** Used them once before, this was my second experience with an insurance repair authorized to this location. This location has absolutely gone to the pits. The manager Tim (in training) is abrasive and indifferent to customers. The reception staff are rude, not-helpful, and incompetent. They send texts for appointments then say they wont do the estimate/work at those times. The estimator just stopped showing up for appointments. so the manager in training took pictures of my car and said to come back for the estimate. Then they refused to do the work. Totally wasted hours of my time. This is the definition of a failing business. If you want to be treated to the worst customer experience...frequent this business. Otherwise, heed all the recent reviews and run away, as fast as you can.
Maryellen Leseye
★★★★★
7 months ago
This has been a great experience. Daniel C has kept me informed as to scope of work everyday and has managed to keep my out of pocket costs down. Give the guy a raise!
Kylie B
★★★★★
2 years ago
Tony helped fix my car and served great hospitality to us! He was amazing and he even fixed something on my car that was not involved in the crash for free! I greatly appreciate his kindness and quickness to get my car and me back on the road again. The front desk associates were also very helpful and kind.
Andrea Juarez
★★★★★
3 years ago
Couldn’t have been happier with the way my vehicle came out! Amazing service overall. My car was finished sooner than any other shop I’ve been to. Thank you to BK & Tony for making this whole process as easy for me as possible! They really take care of their clients & kept me updated with progress on my vehicle throughout the entire week it was there. Would highly recommend! By far the best experience I’ve ever had with a collision shop.
Miranda McCann
★
☆☆☆☆
3 years ago
This is my second time at this location. My first bad experience was 10 years ago so I figured they’d made some changes and I would give them another chance. I was wrong. Again my car came back with multiple defects to the workmanship. They “repaired” an after market wheel on my car that I specified that I did not want to be touched. They did such a poor job and even damaged the wheel in the process and now I can’t get a replacement part because they’ve been discontinued. I took my car back for warranty repairs and booked an appointment time for 12 days out, their earliest available appointment. I get to the location and there is no rental car available, not Gerber’s fault entirely but they could have let me know that there was no car and saved me the gas and two hours of my time. So I left, they will not be touching my car again and I’ll be using another location. So now I have to waste more of my time because they did an extremely poor job the first time around.
Bryan
★★★★★
2 years ago
I absolutely hate the process of getting body work or repairs done, but Gerber made it painless and provided me updates along the way. Dekendrick was great. Very knowledgeable, and kept me updated during the process, and didn't charge me for unnecessary stuff or add any charges after the quote. They even cleaned the inside of my car out.
john schibik
★★★★★
9 months ago
From the first phone contact with Anthony we received competent and caring service. Each staff person provided detailed information on the process and guided us through each concern for our immediate needs. Thanks Jack Schibik/Rose Ford-Schibik Naples Florida 34110
AMANDA JARON
★★★★
☆
6 years ago
Broken car... good customer service. Fast. Almost done right... have to go back for revision. But overall happy.
j b
★★★★★
2 years ago
From first call to completion flawless. My wife's car was damaged at work(of course the other driver left without saying anything. ughh) Anyway, called our insurance(Progressive) and they referred us to Gerber. We had to wait a couple out weeks to get the car in (understandable as everyone is busy). When we brought it in the staff was great and explained in could take 3 weeks (fine again as we arranged for a rental) 1 week later the car is done, looks perfect and back at home. with this experience I would highly recommend Gerber and if 6 stars were an option that's what I'd give. Thank you so much.
Man Who Wears A Box
★★★★★
3 years ago
Friendly, quick to get my car in and worked on with great results. I'd highly reccomend thier excellent service.
Chris Crowley
★★★★★
4 months ago
Absolutely great company. Did a great repair job on time. I will always use them.
Jessica “Jsims80” Simshauser
★★★★★
7 months ago
Staff is amazing! Paint work looks phenomenal! The manager at this location has a team that truly knows how to perform well!
Cynthia Sealy
★★★★★
a year ago
I can't say enough about how awesome my service was at this location. The Customer Service representative that took my call reassured me that she would have the best estimator and body techs working with my car. The communication from start to finish was exceptional. They had to keep my car one extra day due to a part on delay but the Manager called me to let me know and promised they would fast track my vehicle completion as soon as it arrived. My car looked better then when I brought it brand new and they even cleaned the outside better than I could have ever! Thanks to this amazing team I am ready to attend my sons tournament this weekend with peace.
Carl Multidor (Kyuzosensei)
★★★★★
a year ago
Customer service was absolutely refreshing! I was having a bad day all things considering but their professional attitudes and transparency made the transaction as pleasurable as possible. My vehicle was done a day later. Gerber Collison was by far, the best repair experience I've had. Comes highly recommended.
Brad Simshauser
★★★★★
6 months ago
My car came back better than New. Communication was great everybody at that shop was so professional. Hands-down, best experience I’ve had with a body shop ..
Kenardo Rowe (Kenardo_ G4200)
★
☆☆☆☆
5 years ago
The video is even worse my whole bumper is falling off no clips no bolts. Thank you very much Gerber for having me driving around unsafe car for a month telling me not to wash my car, finally I'm washing it taking a closer look and this is what I see.Don't trust Gerber collision. This is my second time using Gerber first time with my Dodge journey my front fender guard was missing.
Drew Canaday
★
☆☆☆☆
3 years ago
Customer service was wonderful until I found issues with the finished product. Decide yourself from the pictures. Bed does not appear to be aligned correctly, I see streaks in the paint, and where did that blue paint come from? Nothing was addressed and I was told to leave.
Nali Fields
★★★★★
7 months ago
Been here a few times. I always come back because the people here make me feel comfortable about having my vehicle repaired. From booking my appointment with the receptionist to getting regular updates from my advisor to picking up a beautiful finished product… I’m always blown away! Kudos team!
miguel aguirre
★★★★★
4 months ago
I had an amazing experience with Gerber Collision on Collier Center. The whole team was incredibly welcoming and professional. I was updated every step of the way, any change or detail they reached out right away. The communication was honestly outstanding. My repair was finished ahead of schedule and the quality of the work is excellent. They turned a stressful situation into a smooth and positive experience. I’m extremely grateful and highly recommend this location. Thank you, Gerber!
Stephanie Verhalen
★★★★★
3 weeks ago
I had an outstanding experience with Gerber Collision, and I want to give a special shoutout to Anthony Seely. He is the ultimate professional and communicated and set expectations throughout the process. I couldn’t believe they turned my car around in just 9 days when the original timeframe was 4-5 weeks! The vehicle looks and drives impeccably. I feel SO fortunate to have chosen this location. Thank you to the talented team who did a brilliant job on my Kia. Highly recommend!
