Kearny Mesa Acura Service and Parts

Stephanie Fehrs

★★★★★

7 months ago

Brian was so welcoming, professional, and accommodating! It was a pleasure to meet and communicate with him. Service on my car was faster than expected and I really appreciated the thorough video and explanations of the work done.

Michelle Brega

★★★★★

6 months ago

Brought my TLX in for a diagnostic based upon some engine/motor/ transmission concerns. The Acura service team was very thorough and communicative - I particularly appreciated the text alerts and inspection reel. Our service technician Alex was very efficient and friendly, and in the end, I was very satisfied with the service. I will be back.

Steve Campbell

★★★★★

10 months ago

Brian, the service advisor was very professional. I was there for a recall for my fuel pump motor replacement. During my vehicle’s inspection by the mechanic, she found an oil leak at the head gasket. I was very pleased to hear that it was covered by warranty. That saved me a lot of money. I appreciate their honesty by telling me it was under warranty. I wouldn’t have known that. The video I received by text was amazing, showing me their step by step vehicle inspection. Everyone I came into contact with was very professional.

June Liu

★★★★★

7 months ago

I went for a manufacturer recall and the service was quickly scheduled and completed. They inspected my car and even sent a video afterwards. That was a new experience and I like it very much. It is cool to see the bottom of my car. Great service and comfortable waiting area.

Courtney Whitmore

★★★★★

7 months ago

Easy to schedule car servicing from the Acura app. Clean and quiet waiting area. Expedious drop off and turn around. In and out like a burger. Top notch customer service. Excellent!!

Shay Williams

★★★★★

10 months ago

Brain was amazing… very helpful. And as a lemon servicing her car, it’s always good when you feel like you’re not being taken advantage of and I definitely didn’t feel like I was being taken advantage of. They were very helpful. The Tech and Brian was amazing..

Erick Hickey

★★★★★

8 months ago

I had our MDX service for oil change before a long trip with the family. Unfortunately, our car needed a recall and major service to be done. Michael Fentress went above and beyond to help our family. For our safety, he recommended to work on the recall which also saved us a lot of money because all I had to pay was parts for the other needed service. He even called Hertz and got us a 7 passenger rental. This made our family trip worry free. Thank you Mike and Kearny Acura team! We really appreciate your quality of service. Keep up the great work!!!

Christine LaMarca

★★★★★

8 months ago

The Kearny Mesa Acura device department is exceptional. Mike Fentress is great at communicating your vehicle’s needs and providing the cost upfront. Also, my shuttle driver Rick couldn’t be any nicer. I actually look forward to our little rides together.

lucie zachay

★★★★★

9 months ago

Brian was absolutely fabulous. Great service. I went to Acura Carlsbad for 15 years, Kearney Mesa is the best service provider I have experienced. If Carlsbad service would still exist, I definitely would not go back and be totally loyal to Kearny Mesa Acura. The best ever. Thank you… btw, everyone is so friendly 💕

Sarah Hillier

★★★★★

10 months ago

I had the first appointment of the day and Mike and the crew were ready to complete my service. I really appreciated the video description of the completed service. It was very thorough. The shuttle service is awesome as is the driver..

Cal Metella

★★★★★

9 months ago

I’ve never had a service experience like the one I had with Kearny Mesa Acura. Professional, polite, courtesy, knowledgeable, efficient, & understanding. They didn’t try to haggle me instead they value me & my vehicle while working efficiently and not sloppy. I ♥️ it @ here.

Johnny Swanson

★★★★★

a year ago

This team here is awesome. Perfect. They were able to take in my vehicle right when I made the call. There was no running around, delaying me. This team right here kept me informed of every step that they were doing while my car was in possession. They have great communication and great service.

Steve Rick

★★★★☆

7 months ago

Everything seems fine for the most part. However, although the AC blows cold air (Not as cold as my many other Acuras, or Fords) it doesn't actually cool the interior very well at all. Unfortunately this probably has to do with some General Motors (Joint venture on this EV) parts, and or a poor design in regards to CFM vs. interior cubic ft.) Looking forward to the All Acura 2027 RSX-EV! Beyond that 2 more things: 1- 6 days seemed a little too long for the repairs. 2- It would be nice maybe someday soon, if Acura would provide an EV loaner vehicle for those like me who might be bringing in an EV for service... Had to put GAS in the loaner 😅 Overall good experience, and great professionalism from Alex. 👍

Joseph Espiritu

★★☆☆☆

10 months ago

Great service, but I need my service rep to know about the cars that he is managing. He keeps telling me that I need a timing belt job done for my 2016 ILX. This is the 3rd time he’s recommended it. The last time they ended up changing all my drive belts. The problem with this is that my car uses a timing chain and would not need to be replaced at 100,000 miles. There is no problems with the engine at the moment. Also, I asked for a quote for this and after taking it home to understand it, a “drive belt” wasn’t mentioned. Instead there are line items for changing spark plugs and checking the valve clearance. The valve clearance check should have been done when they changed my valve cover gasket after finding it leaking. They are going to charge me nearly $2K to change spark plugs and checking valve clearance!!

David Williams

★★★★★

a year ago

Came in on a very rainy day and was met with genuine kindness and excellent customer service by Alex. We discussed the services I requested and I appreciated his listening skills and ability to connect with me on a human level. Also, Kearny Mesa Acura records a video while inspecting your vehicle and sends it to your phone. Pretty cool they offer that transparency.

Jose Venegas

★★★★★

Edited a year ago

We don't take our vehicles anywhere else! From the moment we arrive, we're greeted by Isaac, a very friendly and professional porter, setting the tone for a great experience. The service continues to impress all the way to the service manager, James. Every visit is consistently excellent. Highly recommend! Thanks!

H R

★★★★★

8 months ago

It was a excellent service, Brian Robitaille a service advisor is very helpful. He explained well what need to be done about the car. So overall 5 stars. Thank you Brian