Ketchum's Automotive Repair

CJ Johnson

★★★★★

3 years ago

Mike and the crew were great! My car had multiple issues and everything was explained and worked on quickly. Prices were fair! I live in Goodyear and I'll come all the way out here to have my car worked on. That should tell you everything you need to know.

Larry barrett

★★★☆☆

2 years ago

I have used this repair shop for 8-9 years. I always felt I could trust the shop. Probably the number one thing I want in an auto repair shop. This used to be a family run shop, and might still be. The father retired or sold the shop about 18 months ago. Since that time my simple, “I need an oil change”, has turned into a $600-$800 bill each time. On both of my cars. They each have roughly 30k miles on them. The back shocks were bad. The timing belt needed replacement. I need a 4-step fuel and engine decarbon. The last straw was I took my wife’s car in and without looking at the previous record I asked to have the tires rotated. The shop keeps good records of what they have done to the car and should have known that the last time I took the car in they rotated the tires. That was 1500 miles ago. But instead of telling me I didn’t need them rotated they said nothing. I know that I should have looked at the records and it is not their job but that would never have happened with the previous owner. Looking back I am the idiot. Clearly what I need is a new auto repair shop. I hate having to find a new shop. But I just need a shop I can trust and this shop is no longer trustworthy.

Yana Alex

★★★★★

5 years ago

I made an appointment for the following week for a tire alignment. My husband had his oil change done here and highly reccomended them. After my own service, I understood why. If you're located in the Scottsdale area, I would suggest to check them out. The team that works here is the most reliable, honest, and trustworthy that I've encountered since moving here 3 years ago and having to deal with dealerships and other shops. Communication is also five stars and you can expect your car to be ready at the time they say it will be! I have a feeling this has become our family's preferred car repair shop.

Jeanne Ryan

★★★★★

a year ago

Wonderful group to work with. They pursued my headlight problem numerous times until it was finally figured out. Given rides and a loaner when needed. Very kind and caring group. I knew I was in good hands for my repairs!

Lorna Tullar

★★★★★

a year ago

The level of service at Ketchum was impeccable. They went above and beyond what they needed to do and made sure I was completely satisfied with my air conditioning overhaul. They were very respectful of my vehicle and even gave me free passes to the car wash just down the street… That was unexpected ! I would recommend Ketchum To all my friends and family. You definitely can’t go wrong! Thx again for the great service! Lorna T. Scottsdale az

Danny Patterson

★★★★★

a year ago

A shop that doesn't try to sell you services you don't need. On more than one occasion, the dealership has tried to sell me services that I didn't need, and this shop is honest enough to tell me so. They've even run tests that are usually charged for and have waived the charges. Not expensive tests, but they're not trying to squeeze every red centout of you.

Austin Fisher

★★★★★

2 years ago

Absolutely the best shop I’ve ever used. Doesn’t even come close. Super nice and professional guys, offered me a ride to work as I work close by. Gave me a free loaner car when the repair was taking longer than expected. Pricing was totally fair, and despite the complex issue I was experiencing with my car, they got it 100% resolved and car drives beautifully now. If you live anywhere in the Phoenix area, bring your car here.

Paul McFarling

★☆☆☆☆

Edited a month ago

Would never do business with a company who tresspasses on private property to break the law. Came to a private parking lot at my place of employment and placed their cards on every car in the lot. My private vehicle parked on private property is not an advertising venue. It is also very much illegal according to Scottsdale Ordinance Section 19-9(c). Will be reported. EDIT: Read Scottsdale Ordinance Section 19-9(c) they're not supposed to be placed on cars AT ALL. "No person shall throw or deposit any handbill in or upon any vehicle; provided, that in any public place a person may hand out or distribute without charge to the receiver thereof, a handbill to any occupant of a vehicle who is willing to accept it." EDIT 2: did it again in the same private parking lot.

Lauren McGuire

★★★★★

a year ago

Ketchums Auto operates with integrity and professionalism. I’ve taken my car into Mike and team a number of times now and I always feel comfortable with the service they provide and the information I am being provided. Highly recommend for service big and small.

Jonathan Gelbart

★★★★★

11 months ago

Never been here before, I called them out of the blue to see if they could take a look at my battery that was acting weird, sometimes working and sometimes not. They said they could squeeze me in. I got there 15 minutes later and they were able to look at the car right away, identify the (minor) problem, and fix it at no charge. Great service, very grateful.

Donna Lynn Rhodes

★★★★★

10 months ago

Based on a friend's referral, we've brought our car to Ketchum's for the last few years and are extremely pleased. Their pricing is very fair and they are extremely courteous and helpful. We have and will continue to recommend Ketchum's.

Thad Toney

★★★★★

a month ago

Very professional business. Plus they are really nice to customers. 5 stars..would highly recommend.

Christine Urias Sergeeff

★★★★★

5 months ago

Their honesty will always keep me as a customer! Thank u Mike for giving me the great news regarding my power brake booster, I will always be so ever grateful🙆‍♀️

K S

★☆☆☆☆

3 months ago

I’m giving one star because of how this business chooses to advertise. Leaving cards on residents’ cars in a private apartment complex is intrusive and disrespectful. It’s not appropriate to use people’s personal property for marketing and it immediately turned me off from ever using their services. Looks like this business has done this before based on previous reviews. Ridiculous.

Eden skory

★★★★★

4 months ago

I had a great experience with Ketchum’s. Steve helped me and he was incredibly kind, communicative, and professional the entire time. I never once felt like I was being upsold or scammed. They were straightforward and took really good care of me. They handled both my regular maintenance and even responded quickly when I had an emergency gas leak. Really grateful for the level of care and honesty. Highly recommend!

Devin Slawsby

★★★★★

4 months ago

I have been going to Ketchum's for the last 15 years. This is where my whole family goes for everything from oil changes to engine replacements. I have had lots of work done to several of my vehicles here, and I have never had a negative experience. Their techs and management team are some of the best and most experienced in the valley. If you want something done right, you take your car here. My Stinger is heavily modified, and when I needed my WMI system to be replaced, they were honest and told me that I would be better off going to a performance shop. They gave me a fantastic referral. I just had my oil changed at Kia because it is part of their free service package. I should have known better than to trust Kia for even basic servicing. They overfilled my oil by half a quart. I brought it into Ketchum's to get it looked at, and within 10 minutes they drained the oil, and didn't even charge me! Talk about fantastic customer service. I can't recommend this place enough. In a world full of con artists, you can rely on Ketchum's to be straight shooters and guide you in the right direction. Thanks again guys!

Courtney V

★☆☆☆☆

3 weeks ago

Leaving this review after finding their business card tucked into the window of my car at my home. You have ensured that you will never receive my business. Find another, more professional, way to advertise.