Google Reviews
Sandi Halstead-Bohac
★
☆☆☆☆
a year ago
When we purchased the car, the salesman talked us into the "wrap around package " which we were told this would cover ALL maintenance cost and services for a year, I came in for my 1st oil change (with an appointment at 7:30) and was told it would be about 45 mins. 1 1/2 hours later my car was done. I came back a few weeks later with an appointment again because my ture air pressure was telling me I had 3 tires below pressure. In the check in lane I was told it would be $125 diagnostic fee!!! We were told wrap around would cover that. VERY RUDE MAN, argued with me and asked if I had a husband, to have him check it, he should be able to put air in my tires. I made the appointment because I was concerned service did something to my tires during rotation. Came back for the next oil change, again with an appointment, and was told it would be again 1 1/2 hours. 3 hours later they came and said I needed an alignment and it would be $200. I declined and after that is when they pulled my car in for the oil change. I saw this because of where I was sitting. 1 hour later my car was done. Total time there almost 4 hours. I came in today for my oil change with an appointment at 7:30, because I was told the early appointments were quicker. When I arrived at 7:15 there were several cars in line. A car pulled behind me and honked, I had 2 cars in front of me and had no where to go. The driver got out of the car came to my window and asked me to move so she could pull in. I explained I had no where to move because of the truck in front of me, and she said "I'll stand here and tell you how close you can get" I replied with I will pull up as close as I feel comfortable. She squeezed in behind me and went to the entrance. I found out when I was checking in she was an employee. I guess employees are more important than customers. While checking in I asked how long it would be and was told they could not give me a time because they did not know how long the cars before me would take. She also said that they had several employees that had not shown up for work. If customers have appointments for oil changes they should be done before customers who decide to have additional services done at the oil change. With poor customer service and the rude entitled attitude of employees I will be looking for another Hyundai service center for my future needs.
Carlie Wadsworth
★
☆☆☆☆
a year ago
Joe was the farthest thing from helpful. My car was there for a whole week and literally nothing was done to my car. There was a check engine light and in the end they didn’t even get to diagnosing the issue. Instead they wanted us to spend almost $200 for a pcv hose that way they could diagnose the problem. And when my husband agreed for them to get the part it wasn’t even ordered until we brought it to their attention the next day. Ultimately we decided to get my car back since they said it would be “hopefully a couple more days” before they would finally get to diagnosing my car. In short we were constantly getting the run around from Joe and Anya, who was our sales rep yet we only spoke to her once throughout the entire week, and we were constantly being told they were unavailable resulting in us always having to leave a message just for them not to get back to us. Joe clearly was not knowledgeable about cars, how warranties work, and basic customer service. He made us decide to start taking our car to a different dealership entirely next time my car needs maintenance done. Hailey was the last person we talked with and she was so sweet and understanding. Hailey got us out of there as quick as she could. The one star goes out to her and to her only.
Janet Horn
★★
☆☆☆
a year ago
I’ve had a couple ok experiences but this last one really warranted my review. I drive over 20 minutes just to get my oil changed and last Wednesday I showed up for my oil change appointment at 11:00. They informed me that their system was down. I asked if there was a reason that I didn’t receive a call before hand and I even offered up an excuse, hoping she would please just give me a good reason. She told me that everyone was called and it was probably a blocked number, which is not a feature that I have turned on, on my phone. So obviously it was my fault and I just wanted to go on a senseless drive wasting my gas. So I asked her if I would get a call to reschedule my oil change when their system came back up; obviously she said yes. Fast forward SIX days. SIX!! I haven’t received a phone call and I have been trying to make an appointment online, which is the only way I’ve ever made my appointments for, as I’m in school all day, and I’m not always around my phone. So moral of the story, don’t wait until your car really is due to an oil change, especially if you come here.
Elizabeth Hayden
★★★★★
a year ago
Thanks to Killeen Ford for diagnosing an annoying issue with the AC on our 2023 F-150 Hybrid. It was only intermittently, randomly stopped working during a drive in only moderate heat. I’m also grateful that they were able to drop my vehicle off to me at home once repairs were completed. Great customer service and every member of the team has been most respectful and thoughtful!!
Richele Fowler
★
☆☆☆☆
a year ago
I had 2 coupons sent out to my cell phone as email coupons as a returning loyal customer, for service from this establishment for a 59.95 oil change, instead they charged $65.42. The service rep. would not accept my valid coupons sent out to me from their own service center. Each of my last 3 appointments for an appointment scheduled oil change took 3 hours to complete. No car wash was offered, or done for my last service o.n 07/30/2024. Windshield wipers on my Kona cost me $80.38, with the tiny 11" back window blade costing $32.38! The only benefit of this service location, is that they can schedule you more quickly than a 3 month waiting tine than most Austin locations.
AllSheSi
★★★★★
a year ago
Every step of the way, Killeen Ford was amazing helping with my SUV and making sure my SUV was 100% drivable before I received it back. Henry was super consistent with providing me updates on my vehicle status, Irma was super polite and great when providing me with the loaner and Greg was amazing when I came back in to pick up my SUV. This really has been the best service I’ve received with a car dealership service department!! 5 out 5 definitely recommend!!!
Mia G
★
☆☆☆☆
11 months ago
⸻ Car Service Review – Killeen Hyundai My check engine light came on and my A/C stopped blowing cold air, so I visited both AutoZone and O’Reilly Auto Parts to get the codes checked. Both indicated an issue with my car’s thermostat. I took that information, along with the printout AutoZone provided, to the Killeen Hyundai dealership for a professional diagnosis. I left my car with them for about 72 hours, which was manageable since they offered a complimentary shuttle service to and from the dealership—definitely a helpful touch. However, after the diagnostic, they sent me a report stating that I needed a new cabin air filter, brake pads and rotors, a new car battery, an A/C compressor, and rear tires. The quote they gave me was extremely high—more than I was prepared to pay—so I declined the service and sought a second opinion. I went to a trusted mechanic who confirmed that the real issue was just the thermostat, exactly what AutoZone and O’Reilly initially told me. Unfortunately, I ended up paying $460 to Killeen Hyundai for a diagnosis that turned out to be inaccurate and unnecessary. I’m disappointed with the experience—while the shuttle service was appreciated, paying nearly $500 for a misdiagnosis isn’t something I can overlook.
J. Green
★
☆☆☆☆
a year ago
Unfortunately, after two previous bad experiences with this dealer's service department, we found ourselves back here again out of convenience. There are no amount of negative stars to give this "business." The service department customer service here is beyond terrible. Brought a vehicle here for a diagnostic with an appt. Took them 45 minutes for someone to acknowledge and check car in. After three days of no status update we tried calling numerous times and repeatedly got no answer, or got told they would have the service advisor return our call. No return call whatsoever. After a whole week of chasing/waiting for a return call, we showed up to find out the vehicle had been diagnosed already, but no one had contacted us at all! The communication here is non-existent. Even in person, they are very passive in acknowledging your presence and it takes unreasonable amount of time to get recognized by anyone. They need some significant training in customer service and tele-communication. If you not going to answer or return customer phone calls, just cut your phone service off!! I highly advise you take your vehicle service needs elsewhere, because this service department is the worst Ive ever encountered, hands down. And, they had the audacity to ask me to give them a 10/10 on their survey; absolutely not! Spend that same energy on your customer service and communication skills and I might give them a 1/10. Terrible is an understatement.
Aliesia Flowers
★
☆☆☆☆
8 months ago
My husband took our car in to have the service light for our airbag fixed. $237 to get my car back and all they gave me was a diagnostic after we already knew what was wrong and wanted it fixed. Mind you they kept our car for 3 days and we get the car back and the light is still on and there was no fix. $237 to tell me what I already knew. I want a refund because $237 for a freaking diagnostic is ridiculous
Ram S
★
☆☆☆☆
8 months ago
If I could give negative i will. Had very bad experience in both sales and service. I will not recommended anyone to buy from killeen hyundai. During purchase they gave me a car to test drive, then they told if I am buying that is the car they will give because i did test drive, after signing i noticed the interior coming off from roof. When i said am not accepting this car, the sales person said oh its a minor i can fix and he pushed, & i was told once signed then it can't be canceled . On the way to home the part came off again. Then i had to take to diagnostic, service people said it was a broken part. I went back to the manager and asked about this he told me no one pointed gun at your head to purchase . Then there is no point of arguing , i can understand if a manager talking like that what standards they have in showroom. Basically they cheated. Now i am discovering the service side secrets. am not the professional to understand every terms and its hidden meaning when they mention. No transparency. Frustrated with their attitude, after paying such big amount to buy new car in order to be free of repairs, and safe driving. In under 25000 miles the tires are gone. Now I am getting blamed for driving and the alignment eventhough i already did alignment check and a service with them . After alignment check service the tires worsened. What kind of quality is this. No trust anymore. Lost the respect
Alexandria Medehue
★
☆☆☆☆
10 months ago
I recently had a disappointing experience at the Killeen Hyundai Service Center. I don’t usually leave reviews but despite a scheduled 7:45 a.m. appointment for routine maintenance and discussing potential recalls with my assigned advisor, Marshall, communication throughout the day was non-existent. I received no updates on the status of my vehicle or the recall work, and repeated calls for information went unanswered until just before closing, when other staff members helped retrieve my car. Follow-up communication about the recall part was also non-existent, requiring multiple calls, a new appointment date, and a request to switch advisors. I expected better transparency, professionalism, and basic courtesy; I hope this feedback helps improve future customer experiences.
Jonathan Taylor
★
☆☆☆☆
7 months ago
Arrived for my scheduled appointment and was told it would be a 3 day wait. The only way to schedule a service appointment is through an automated call, no way to talk to an actual person (confirmed when I asked the tech). There is nothing on the automated scheduler to tell you there will be a 3 day wait. All I needed was for them to fix the air filters they did not replace correctly and are now rattling. Will be taking my business somewhere they are transparent about their scheduling so I don’t waste my time coming to this dealership.
Horace Wiggins
★★★★★
a year ago
I have been using this service center since it opened. I have always received great service. If you choose to wait they have a great area for that.
David Ticknor
★
☆☆☆☆
6 months ago
Took them 3 hours to say the car needed 4 new tires for over $1,800. Two of the tires are only 2 months old. The other two only have 12,000 miles on them. When questioned about the pricing, Dereck was rude, talking to a coworker about his lunch order while I was on the phone with him and told me to go to discount tire.
alane Hinds
★★★★★
6 months ago
I am So happy that I was able to go to Killeen Hyundai and meet with Aaliyah and the Amazing Thomas Farmer!!! When I tell you that I tried since April of this year to get a car and honestly when I came in didn’t expect to be approved for even a used vehicle… This dynamic duo were so friendly, they listened to my needs and even concerns about wanting a car but not having the best credit history and experience looking for vehicles. Well after test driving a used vehicle within my personal preferences I was happy with my choice but Thomas worked his magic and came back to offer me a brand new vehicle 2025 Hyundai Elantra with only 13 miles and my favorite color RED!!!! I Am so grateful even for the young man who walked through my paperwork with me ( I forget his name but He has the best bow tie I’ve seen in a while ) really helped me to know exactly what I’m signing!! I have been to many dealerships but this team were a class act!!! Phenomenal work and customer service from the time I walked in until I left!!!
Nou Whitehorse
★
☆☆☆☆
5 months ago
Been going to this place for almost 3 years consistently. My last oil change, they told me that I had an after market oil cap on or something that was not original factory manufactured. They said they would charge me 100 bucks to replace it. I said excuse me? I’ve only been coming here for oil changes and after 3 years you bring this up and tell me I need to pay you? How has this never been brought to my attention…or did someone here lose my original one and replace it with something different the last time? The whole situation was heated and at first they tried to say it wasn’t them. I told them to look me up in the system to show that I’ve been getting my oil changes consistently for the past 3 years. Only then did they agree to replace it for free. I quit getting anything done here. Next: I got mail notice that there was a recall on my peeling white Hyundai paint. The letter stated that I was to call and schedule an appointment with the closest Hyundai dealer to have the issue addressed and fixed for FREE. So of course I call Killeen Hyundai. These people at the service center stated that I had to go around a pay for 2 separate appraisals at local body shops and bring those appraisals to them before they would even look at my suv. I’m like what’s the point of this letter from Hyundai saying you will cover everything? The service lady just said that’s how it’s done and plus I would have to use my insurance to fix the peeling paint. Makes no sense at all. I was appalled at the rudeness and lack of regard for this “recall” notice. I decided to call Hyundai in South Austin and they said they never heard of a dealership doing things that way. I took my suv to the Hyundai in Austin along with my paint recall letter and they fixed my car for free with no issues!
Aryes St Marie
★
☆☆☆☆
5 months ago
I bought my 2024 Hyundai Tucson brand new, and it only has 32,000 miles. When I brought it in for a regular service(oil change, tire rotation), the advisor told me I needed a coolant flush, a 4-wheel alignment, and an EFI cleaning… totaling nearly $1,000. For a newer car that’s running perfectly fine, that didn’t make sense to me. The coolant looked clean, Hyundai’s schedule says it doesn’t need to be replaced until 120,000 miles or 10 years, and they couldn’t provide proof that the alignment was off. The EFI cleaning also isn’t part of the recommended maintenance. It came across as unnecessary upselling rather than honest advice. They sent me a video that didn’t show anything. I expected better from the same dealership where I bought my vehicle. Be sure to double check what they are recommending and I also hope they take a closer look at how they handle customer recommendations.
Kyle Reid
★
☆☆☆☆
4 months ago
AVOID Went for oil change and check engine light I made an apt (first one of the day) dropped my car off the night before. They kept my car for 2 days. I texted and called each day to ask for an update. They proceeded to tell me that they are still diagnosing the problem. I call back the second day. They say that they are now doing the oil change and it can be picked up at end of the day. I show up and the rep says my car was NOT TOUCHED since i dropped it off. SO they just blatantly LIED to me. I can't image what lies they tell you are wrong with your car. I will NEVER RETURN. I would give 0 stars if it was an option. UNBELIEVEABLE
TimewatcherX2
★
☆☆☆☆
4 months ago
Why has the Killeen Hyundai dealership become so bad? I want to expose their rudeness and careless to their customers. I've been a Killeen Hyundai customer for a long time. I've purchased a Sonata and a Genesis, and have had them serviced. Recently, my Sonata stopped working. Nothing worked, and I couldn't open the doors with the remote key. After some research, I found out that it likely needed to be reprogrammed. I contacted a local repair shop and was told I needed to go to a Hyundai dealer. I towed the Sonata to the Killeen Hyundai dealership. After confirming my car was in, I waited for two weeks. I didn't receive a call. So I called to inquire about the status. The service advisor was very rude and told me to wait more, as if I was annoyed. Another week passed. When I called again to inquire about the status, a different service advisor said they couldn't give me an update until my service advisor returned from vacation. A few days later, I called again, and the service advisor said the starter needed to be replaced. He said my car would be drivable after that. A week later, I received another call from the service advisor, who said the engine control module needed to be replaced. I ended up having to pay for the starter replacement and have my car towed to another local repair shop. In the end, my car didn't run for a month and a half, and I was left with only the cost of the starter replacement. This experience has made me swear I'll never deal with a Killeen Hyundai dealer again.
Angel Rodriguez
★
☆☆☆☆
4 months ago
If I could leave zero stars I would. I am extremely disappointed with the level of communication and service I’ve received regarding a safety recall for my front headlights. The dealership called me about this recall, yet after that initial contact, everything went downhill. I drove over 2.5 hours, twice, to get this issue addressed, and on both visits absolutely nothing was resolved. No repair, no progress, and no meaningful update. After the second visit, I was even told I might need to pay for the service myself and that no one there was aware of the recall at all, despite the fact that they were the ones who contacted me about it. This shows an alarming lack of communication at multiple levels within the dealership. I was told I would receive updates, and it has now been two weeks with zero communication. My time was completely disrespected, and the continued lack of transparency is unacceptable. What makes this even more frustrating is seeing the dealership’s responses to other negative Google reviews, where they repeatedly say they are “sorry for the experience” or they “hope to regain the customer’s trust.” My experience proves these statements are just empty phrases, because the same issues keep happening with no real action behind them. I expected professionalism and follow-through, especially for a recall the dealership contacted me about. Instead, I was left feeling ignored, dismissed, and completely unsupported. I hope this review pushes the dealership to move beyond generic apologies and actually address the communication breakdowns and lack of accountability that customers continue to experience.
