Lad Automotive

Cindy Whetstine

★★★★★

7 years ago

We have been taking our cars to Lad for about 40 years. We have never been disappointed. Mike is honest in his dealings with customers. I can honestly say that we trust him and his mechanics!

Robert SC

★★★★★

7 years ago

After another shop told me I needed new lower ball joints and wanted over $600 to repair. I asked Mike to take a look and see what they thought. After inspecting the front end the verdict was "No, it doesn't need repair." They would not even charge for the inspection! Thanks, you took a load of my mind!

Jesse Zeigler

★☆☆☆☆

Edited 2 years ago

I have used Lad in the past and was pleased. However, I recently took my hybrid in for a water pump issue. Picked up my car only to find there were warning lights for the Hybrid system (which were not there when I dropped it off). I asked the gentleman that helped what it meant. His response was that I just needed to drive it so the battery would recharge? I knew this was incorrect, and by his body language, I could tell he did too. I left there were with a new water pump, but new issues. I was disappointed that they called me to pick up my car, knowing there was now a new issue to deal with, and would just let me drive off without even addressing it with me. I called later that afternoon to let them know the warning lights had not shut off. They informed me they do not deal with hybrid systems. I wish I had known that before taking my car there. Bottom line, Im sure they do fine work with basic things. I wouldnt take my car there for anything that wasnt a simple fix. And definitely dont take your hybrid there. Update…. Just picked up the Prius from Lithia. It had a blown fuse and a fried A/C compressor, which was causing the warning. They speculate that the damage was done during the process of replacing the water pump. I’m still shocked that they would send me away with a damaged car…. And warning lights on the dash. I would absolutely not use their service again.

Rob Hedges

★★★★★

5 years ago

I have been a remote customer of theirs for more than 2 decades and they have maintenanced my 1995 Tacoma, 2004 RAV4, 2007 Tundra and most recently my 2013 Highlander without issue. Inexpensive, friendly and very knowledgeable about servicing out-of-warranty Toyota machines of various makes and models. Mike and the others are expert mechanics but be aware they don't really have a lobby if that is important to you. With an reservation made in advance they do have a key drop and you can leave your car in their parking area overnight and it will be serviced in the morning. If you seek a quality local mechanic shop, they are among the best Southern Oregon has available. Strongly recommended.

sigyn57

★★★★★

8 months ago

I always feel like they take the best care of me and my car.

GandJ S

★★★★★

3 years ago

Not only was Lad a few hundred dollars less than numerous highly recommended shops, he got my car in and out the same day, when everyone else was weeks out! Thanks so much Lad Autumotive, I will return!

Adam Evans

★★★★★

2 years ago

Great place. Good quality work at a respectable price. I'm glad this place was recommended to me and my family.

brenda strickler

★★★★★

6 years ago

Lad automotive is the best place to get you vehicle serviced. Friendly knowledgeable staff quick service and doesn't bust your wallet. Thank you to Mike and the team 😊

Bella Flores

★★★★★

5 years ago

I’ve gone with twice and they Have been super friendly and give AMAZING service and they are very professional and they give quality work. I definitely recommend them.

S Spencer

★★★★★

2 years ago

Got my transmission serviced for $180 where another place quoted my over $400. Friendly reliable service.

Amanda Lawless

★★★★★

8 years ago

This is the best automotive shop in town.Fair prices, they take great care of my Ford. The mechanic is amazing. Honest shop.

American Eagle

★★★★★

6 years ago

Been dealing with Mike for years. He has maintained my personal and work vehicles at a reasonable rate and wont charge you for what you don't need.

Delab Alice

★☆☆☆☆

4 years ago

Cant even put pads and rotors on correctly. Pads rubbing on rotors, almost caught my car on fire after driving 50 miles.Ruined my brand new front rotors In less than a week.Also condescending, rude and confrontational.

Lisa Miles

★★★★★

8 years ago

Great place ! Mike Austin is owner, very personable,got me right in, put my car ahead of everyone else's will definitely go there again

preachers bbq

★★★★★

3 years ago

Over the years have had multiple vehicles worked on and all of the work was excellent and prices fair.

Kelly Harbison

★☆☆☆☆

Edited 4 years ago

They made my truck worse I can't drive it it's really messing up my engine they charged me for a tune up it didn't need 500 then 70 to look at .y door they're a scam

Angela LaFazio

★★★★★

3 years ago

Got me on right away! Professional. Got it done quick. Definitely recommend them!