Les Schwab Tire Center

Melllisa Burton

★★☆☆☆

a year ago

I had brand new rotors installed here 17 months ago. I drive in town mostly less then 6000 miles a year. My car started vibrating really bad again while breaking which is a sign of the rotor trouble. I took a trip up to Mt. Shasta and my car was shaking really bad to where I pulled off the road and called Les Schwab to see why my rotors are already bad and if I would be safe or should I come home. They said I would be safe and I made an appt for Monday (Today). I dropped my car off and Randell said that it’s normal and common for rotors to go out when going up and down the mountain. I lived in mt. Shasta and have been up and down that mountain 100 times and have never had a problem. I said “so you are telling me that everyone who drives up and down that mountain needs new rotors”? He said “yes, I see it all the time”. I left my car there to be inspected hoping they would guarantee their work. Not sure who called me back to let me know that my car was safe to drive and I can pick it up. I asked if they did anything to fix it and they said no, it was safe to drive. They said they could turn the rotors for $149.00 but they would need a 4hour slot and I would have to make an appointment. Which is fine, but my car wasn’t safe to drive and they weren’t going to guarantee their work. I picked up my car and left. The extra star is for Carlos who did call a bit later, as I was at Rocha’s Auto Center dropping my car to get fixed (highly recommend). Carlos stated that there was miscommunication and my rotors were still under warranty and they would not charge me to have them turned. By this time it was too late and turning the rotors would only prolong the problem. But he did try and I really felt by them saying my car was safe to drive, come pick it up that they didn’t want to stand by their work and they don’t care about their customers safety.

Chilepablo

★★★★★

a year ago

A few weeks ago my family and I were headed out of town on a trip north and needed to be to our destination with no time to spare. As we pulled out of our driveway the tire pressure indicator came on our vehicle. It was 10 lbs low! We drove to Les Schwab on Churn Creek and were met immediately by who I think was probably the manager. We told him our dilemma and he said they could get to it and that it would be about a half hour to get it fixed. Fine by us. We felt blessed to just get seen. Within 15 minutes they had fixed a bolt/screw puncture and we were back on the road. Thank you Les Schwab and hats off to the manager and nice tech who took care of our problem. We appreciate you and your prompt service and great attitude!

Kyla Pennington

★★★★★

a year ago

Carlos and Ryan were amazing!!! We were in town for a wedding with a rental car. We got a flat tire due to a screw and were stranded on the side of the highway for almost 3 hours (fault of rental company, not Les Schwab). Les Schwab, specifically Carlos & Ryan, are the heroes in this narrative! It was a Saturday, nearing 5 pm. We knew everything would be closing soon and likely closed the next day. My husband, thinking ahead, called Les Schwab and asked if they would be willing to stay open until we could get to them to buy a replacement tire. We ended up arriving nearly an hour after they closed. They got us taken care of and were so kind. We had to change clothes for the wedding in their bathroom! We were only 30 minutes late to the wedding. So so grateful for Carlos and Ryan!!! They deserve props for staying late on a Saturday night. They saved our trip!

Cory Stauffer

★☆☆☆☆

a year ago

I have been a customer for over 15 years. Today was a stressful day because my alert went off that my back tire was low. I was told I had a large staple in my tire that could not be repaired. I would have to buy 4 new tires for my all wheel drive deep...which had new tires. Apparently he assumed I was stupid. I left with my quote and went to Big-O. They found nothing in my tire, no leaks.. NOTHING! Bye Les Schwab.

Joe Kepiro

★★★☆☆

2 years ago

I had new tires on a Nissan rogue. And I got a sidewall puncture while returning from a vacation. I was about 2 hours from my house. I wanted to buy one tire because the other three were marginal but probably still usable for another 10,000. The salesman went out of his way to make sure that he could find some way to sell me for because he claimed all-wheel drive needed to be changed at once. So I ended up in a bad situation and had to spend a lot of money. I would have bought some in a few months anyway but it was a bad way to end a good vacation. He could have just sold me one. And had me sign a waiver or something. The tire would not hold air at all so I was kind of stuck there otherwise I would have went to another tire shop. But in general I like Les Schwab. But this salesman I felt did me wrong.

Shar Murtland

★☆☆☆☆

7 months ago

Don’t come here if your in a time crunch, was told it would take a hour and a half to two hours and it took over 4 hours for a simple set of 4 tires, my car sat in the back for 45 minutes on a lift without being touched, Don’t go here if you care about losing 4 hours of your time while promising you it should have only took half the time.

Linda Scott

★★★★★

2 years ago

Stopped here to have a tire repaired after sitting for two hours on the the side of the freeway waiting for roadside assistance with a flat. They did an amazing, efficient job with great attitudes, even though we arrived 45 minutes before closing. Les Schwab still has great service

John LOW

★★★★★

2 years ago

I wanted a give a 5 star review to Ryan and Kevin. Ryan took in my car and assisted with the paperwork side of my transaction. But Kevin the mechanic really took care of me. I had my 2015 Silverado brought in for a busted brake line. I was on vacation and 200 miles from home. I brought it in on a Saturday right before they closed, and they began to diagnose what was wrong and how I could get back on the road. Being a holiday weekend, they could not work on it on Tuesday. I got my truck back on Thursday which was fine. I had constant communication of what was happening which to me is very important. They fixed my brake line and did what they needed to do, so that I could drive up another hour to grab my trailer and bring my family back home safely. Thank you for your communication through this process. This meant everything to me.

Joe Rendon

★★☆☆☆

a year ago

Les Schwab has always been good and not pushy but one of the techs with glasses (idk his name) was trying to push me to approve work for my company vehicle. Almost $3k worth of work when I only needed 2 new tires in the front and a cv axel boot since mine had a ripped. Les schwab has never done that before and didn't care for it from that tech.

Hailey Thompson

★☆☆☆☆

a year ago

Asked for our tire to be aired up. Guy came out, we let him know our tire was at 23psi and needed it at least at 40psi. He put air in our tire and said we were good to go and he gave us an extra pound of air. We leave and our tire is at 24psi!!

Cody Caton

★☆☆☆☆

2 years ago

As a former les Schwab employee I think it’s Pretty sad to get a quote over the phone and then send my wife in to get the work done on our vehicle and have the techs try to first tell us that the tires we are supplying won’t work when they in fact will. But also they want to tack on an extra $120 for the same job I was quoted over the phone. Definitely will not return since they think it is okay to jack up the prices when I send my wife in.

Rodney Abacherli

★★★★★

2 years ago

Les scwab was another wonderful experience. I pulled up in my truck and trailer. The guy noticed I had a flat. Before I knew it he had fixed the leak and sent me on my way. No Charge. He said, "nobody likes getting a flat. So we don't like charging to fix flats."Les Schwab the real deal.

M Z

★★★★★

2 years ago

I brought my car in to fix a flat. Randall helped me and found out the screw in my tire didn't actually puncture the tire, it was just stuck in the tread. he took my spare off, threw my tire back and checked my air pressure all around free of charge. Great Customer service. Thank you.

Pa Crum

★★★★★

Edited 2 years ago

Updating my last review. Went back and for the trouble they found me a better deal on some needed parts and discounted the labor for the trouble. They definitely went the extra mile. He essentially said they had to decide to let me be upset a little instead of upsetting 4 other customers, and then they made it right with me. Respect the work ethic and the honesty, and that management actually reads the reviews in attempt to keep customers happy

Rocco Russo

★★★★★

3 years ago

Dakoda and Malachi was a huge help and fast service, I really like this new Les Schwab Tire Center! Great customer service!!

Cheyne Mercantor

★☆☆☆☆

3 years ago

Called to get conformation on Rv tires and balancing, but when I arrived they said to go to south market. Also, asked them to fill up my tire that was low and they said it's an hour till closing and they couldn't do it. I've never had a Les Schwab pull this! Don't go here, too lazy to do anything!

M S

★☆☆☆☆

4 years ago

We took our Toyota Tacoma in JUST to get the tires aligned and rotated. It’s a newer truck that we have never had any problems with. It has always started just fine. But the mechanic told us that we needed a new battery. We told them that we don’t need one and don’t want one even though they were being pushy about replacing it. Now ✨magically✨ Our truck won’t start. They tampered with a truck that is only 5 years old and has already had a battery replacement so that we would buy more from them. On top of that, we were waiting around forever for them to call us to come get the truck when they were done. Finally we just went up there because they were about to close and the truck was just sitting in the parking lot. They never notified us. If we hadn’t gone up there, we would have been without a vehicle overnight. If you go to this location, make sure to tell them that if anything comes up broken or wrong with your vehicle that you will seek legal action.