Lexus of Pembroke Pines

Jessica Moran

★★★★★

3 weeks ago

I had an absolutely exceptional experience with Cesar at Lexus of Pembroke Pines. From the moment I walked in, Cesar made the entire process feel effortless and enjoyable. He is the definition of a true professional — knowledgeable, patient, and genuinely attentive. He took the time to listen to exactly what I was looking for, answered every question thoroughly, and never once made me feel pressured. Instead, he made me feel confident and comfortable with every step. What truly sets Cesar apart is his integrity and transparency. He explained all options clearly, worked hard to get me the best possible deal, and made sure I understood everything before signing. His communication was outstanding — responsive, and respectful. If you’re visiting Lexus of Pembroke Pines, ask for Cesar. You will not be disappointed. He is a tremendous asset to the dealership and a standout in the automotive industry.

Ronna Jonas

★★★★★

3 weeks ago

I wanted to take a moment to say how great the buying experience was at Lexus of Pembroke Pines. From the initial phone call to meeting someone in person, the knowledge demonstrated was outstanding. The positivity continued when meeting the sales manager, productivity manager and technology associate. I greatly appreciated the attention to every detail. Richard, Aaron, Boris and the extremely knowledgeable technology adviser make a terrific team. Thanks, love my car!

Mario Fernandez

★★★★★

2 months ago

Definitely recommend this dealership above all others! Adeel the sales person will always help you as much as possible. This is my second time leasing with him and wouldn’t go anywhere else. As for service, Ashley is #1! Start to finish she will answer all of your questions and help you in any way she can! Great customer service all around!

Katherine Lugo

★★★★★

3 months ago

Our salesman Julio at the Lexus dealership was extremely courteous, professional, and attentive to our needs. He listened carefully, respected all of our requests, and moved quickly to assist us throughout the process. His outstanding customer service truly made this one of the smoothest car-buying experiences we’ve had. He is by far the best salesman I’ve encountered. Highly recommended!

Salomon Ruiz

★☆☆☆☆

a month ago

I am extremely disappointed with my experience at Lexus of Pembroke Pines. A $2,390 charge for a “Vehicle Maintenance Agreement” was added to my contract without my clear authorization. The finance representative, Gema Urbina, and the sales representative, Verónica, handled my transaction. At no point was this maintenance agreement clearly explained to me as an optional product, nor did I knowingly approve adding this charge. Optional services must be fully disclosed and explicitly authorized before being included in any contract. Adding products without clear consent seriously damages trust and raises concerns about transparency in the sales process. I expect this issue to be reviewed immediately and the unauthorized charge to be removed or refunded as soon as possible.

Sue L

★☆☆☆☆

a month ago

Saturday February 7 at 8:15 am was my appointment for the 15K service. I've been bringing my car here for over a year because I prepaid for services. Out of nowhere, I was told my VIN didn't match the prepaid plan and I was asked to pay $230. I refused paid twice. The service advisor "the coffee consumer " didn't lift a finger to help and simply said it was a "finance problem." No effort, no escalation, no concern. This is my 5th Lexus, and I've never experienced customer service this bad. Then comes the real insult: I get my car back and discover a nail in the driver-side tire. After leaving my vehicle in their care, it was returned unsafe to drive. No warning, no apology, no accountability. That is completely unacceptable. I called customer management at Lexus of Pembroke Pines to rise of awareness , and instead of helping, they hung up on me. This location clearly does not respect its customers or their vehicles. Save yourself the frustration and drive to Lexus of North Miami--they keep their promises, respect your car, and operate with integrity.

Thalia .Contreras

★★★★★

3 months ago

I recently went to Lexus of Pembroke Pines for my dream car & my experience was nothing short of amazing. Otany was an understanding and professional seller; I trusted him throughout the entire process (which I thought unlikely of a car salesman after having unpleasant experiences in other dealers). The finance team is extraordinary and displayed humanity and humility; they really do provide all the tools to make sure you drive home (happy) in your dream car!!!!

Ocean Jarrett

★★★★★

3 months ago

My experience at Lexus of Pembroke Pines was amazing. I met some really great people who work there, and my salesman, Israel, was awesome. He made the car-buying process easy and actually kind of fun. I even left with some great life advice. I’d recommend Lexus to anyone a million times over not just for their great vehicles, but for their impeccable customer service. IF YOU GO, ASK FOR ISRAEL !!!!

Dee loy

★★★★☆

2 months ago

So I went to meet up with a friend at the Lexus of Pembroke Pines to get an oil change perform while having an oil change performed, I decided to test drive a few vehicle's . Staff was very friendly and my interaction was a great experience that I decided to purchase the vehicle from this dealership with help from Dulce Perez one of the Sales rep. Purchasing the car took about 20 minutes to complete all the paperwork I was in and out

Kristya S

★★★★★

3 months ago

We have been working with Mikhail Khalev, for over three years, and our experience has consistently been excellent. Mikhail is extremely professional, knowledgeable, and reliable. He truly cares about his clients and always takes the time to understand their needs. Every step of the process from choosing the right vehicle to paperwork and follow-up — is smooth, transparent, and stress-free. Mikhail is always responsive, patient, and honest, which makes working with him easy and enjoyable. It’s rare to find someone so dedicated and trustworthy in this industry. I highly recommend Mikhail Khalev to anyone looking for outstanding service and a great Lexus experience.

Joshua Osorio

★★★★★

a month ago

Shoutout to Otany at Lexus of Pembroke Pines—he was great from start to finish. He worked hard to get me and my girlfriend a really good deal and made the whole process smooth. The finance manager was also super helpful and did their best to make everything work for us. Overall, great experience, solid team, and no pressure. Highly recommend asking for Otany

Tyshan Oates

★★★★★

2 months ago

My experience leasing a car at Lexus with Efrain and Mikhail was great. The staff was helpful, patient, and made sure my goals were met. I drove away in a beautiful car that I absolutely love. Thank you for making the process smooth!

Yanet Gonzalez

★★★★★

Edited 2 months ago

I had an outstanding experience working with Alex Whitmon at Lexus of Pembroke Pines. From start to finish, Alex demonstrated exceptional professionalism, knowledge, and genuine dedication to customer satisfaction. He was attentive, patient, and took the time to thoroughly explain every detail, making the entire process smooth and stress-free. Alex was never pushy and truly listened to my needs, ensuring I felt confident and comfortable with my decision. His communication was clear, timely, and honest, which I greatly appreciated. It’s rare to find a salesperson who combines expertise with such a high level of integrity and courtesy. I highly recommend Alex Whitmon to anyone looking for a top-tier experience at Lexus of Pembroke Pines. He truly represents the excellence and professionalism of the Lexus brand.

Samantha McAiney

★★★★★

3 weeks ago

From the very start with my first phone call with Mo the entire process went so smoothly. I explained my situation on the phone to him. He sent me a video of the car and made an appointment to give me an estimate for my old car and test drive the car I wanted. I never felt pushed when I got there we talked over everything and I got to buy this beautiful car thank you Mo for all your help. I love my car. Everyone who works there is so professional. A great experience.

Gordon P

★★★☆☆

a month ago

I have mixed feelings about my experience with the Lexus dealership in Pembroke Pines, which is a bit surprising given this is an $80k vehicle. On the positive side, the salesperson was genuinely nice and made a lot of promises upfront. To their credit, they were able to get me into a GX with about a one-month wait time, which was impressive given the market. The showroom itself is on the smaller side, but there is decent inventory available on the lot, so it doesn’t feel limited once you step outside. Unfortunately, things became frustrating after the sale. About four months in, the front wheels started squeaking, which I later learned was part of a large service bulletin. When I came in for an oil change, the system wasn’t reset properly — something the valet actually caught afterward, not the service team. At that visit, I was told a part would be available in a few weeks to address the wheel issue. Weeks went by. I happened to stop in later for an unrelated insurance question and asked the sales rep about the part. That’s when I was told it hadn’t even been ordered yet. After he escalated it, the part arrived within a week — which tells me the delay was due to miscommunication, not availability. That part is frustrating. Another disappointment was the courtesy drive. I was told someone could take me home since the service would take around three hours. I arrived at 8am, but when I asked about the driver, no one could find him — and no driver ever showed up. Overall, I’m still waiting to see how everything plays out, but so far the experience has been inconsistent. There are bright spots, especially with sales and inventory, but communication and follow-through need serious improvement. Mixed feelings all around — which feels odd for a luxury brand and a car at this price point.

Pablo Lopez

★★★★★

3 weeks ago

Richard and Lexus of Pembroke Pines never disappointed. A big thank you to 2 young and vibrant associates in the process Gabriel in sales and Patrick in financing. What a great team as I’m grateful and pleased.

A&B Restoration

★★★★★

2 months ago

In my experience, purchasing a vehicle is never as exciting and fun as it should be, however Mike Banko was my salesman and he reset the bar. He was very professional & very efficient. Darryl handled the finance in and out in under three hours very happy with the stellar service new customer for life. Keep up the great work gentlemen.