About Business
Mercedes-Benz of Pembroke Pines Service Center brings expert Car Repair solutions to the local community in Pembroke Pines, FL, Pembroke Pines. From Car repair and maintenance service, Auto air conditioning service, Auto body shop to complex Car Repair projects, they maintain high standards of service quality. Local residents in Pembroke Pines, FL appreciate their attention to detail, leading to a consistent 4.3/5 rating from 316 reviewers. By focusing on the specific requirements of the Pembroke Pines, FL area, they have built a loyal following among local Car Repair customers. Explore their full range of Car Repair services and see why they are a preferred choice for customers across Pembroke Pines, FL and beyond.
Google Reviews
rakina dimanche
★★★★★
3 weeks ago
I had a great experience at Mercedes-Benz of Pembroke Pines Service Center. Stephen Douglas was my service advisor and he was absolutely amazing. He took great care of my car and made the whole process quick, smooth, and stress-free. Stephen was professional, kind, and very attentive. He kept me informed and made sure everything was handled efficiently. It’s always nice when someone genuinely cares about helping their customers. Thank you, Stephen, for making this such an easy and pleasant experience. I truly appreciate the excellent service and would definitely recommend this service center!
Leticia Balbuena
★★★★★
3 months ago
I had an excellent experience with the Service Department at Mercedes-Benz of Pembroke Pines, and I want to especially recognize Mauricio for his outstanding service. From start to finish, Mauricio was professional, attentive, and extremely knowledgeable. He took the time to explain everything clearly, kept me informed throughout the process, and made sure my vehicle was handled with the utmost care. His attention to detail and genuine commitment to customer satisfaction truly made a difference. The entire service team was welcoming, efficient, and courteous, making the experience smooth and stress-free. This level of service reflects the high standards of the Mercedes-Benz brand. I highly recommend the Mercedes-Benz Pembroke Pines Service Department, and if you have the opportunity to work with Mauricio, you’ll be in excellent hands. Thank you for such a great experience!
angel molina
★★★★★
a month ago
I had an excellent experience with the service department at Mercedes-Benz. From the moment I arrived, the staff was professional, courteous, and very attentive. They took the time to clearly explain the service needed and kept me informed throughout the entire process. The work was completed on time, with great attention to detail, and my vehicle was returned in perfect condition. It’s clear they take pride in delivering high-quality service and ensuring customer satisfaction. I truly appreciate the professionalism and efficiency of the team and would highly recommend Mercedes Benz service to anyone looking for reliable and top-notch care for their vehicle.
Ioanna Xenou
★★★★★
a month ago
I made an appointment for balance and tire rotation. Carlos my rep. was amazing. After inspecting the tires he told not to proceed since one of the tires was defective. His efficiency and honesty impressive. He offered me a solution and good price. The work was completed. I will only work with Carlos. Excellent communication and honesty. The best
DjKelly Flavour
★★★★
☆
a month ago
My service Manager was Romeo Augustin and trust me when I say he makes all the difference in that place. He listen to me and understood me perfectly. He kept intouch to let me know how thing's were progressing. And when it's taking longer than expected he gave me a loaner. I don't like the fact that there were no hot chocolate lol. And when I went back to pick up the car the hot chocolate didn't taste good. I also didn't like the facility as the place look like it needs a renovation. It's not what I'm used to. But Mr Romeo Augustin made it all worth going there. Word of advice if you ever go there ask for Romeo Augustin, His professionalism is top tier 👌🏾.
Karen queen
★★★★★
2 months ago
I always have an awesome experience during my service appointment with Stephen Douglas. He's very knowledgeable ,passionate and attentive about his job. He was very accurate with time it will take for service. Also the lobby was very clean and comfortable while I waited for my car being serviced. And pictures and updates of service was sent to my phone. I was very impressed.
Fab Life With Curves
★★★★★
a month ago
Stephen Hall provided excellent customer service while servicing my car. He was attentive, communicative, and made sure everything was completed properly. I felt confident and informed throughout the process, and my car is running great. Overall, a very positive experience.
Stephanie S
★★★★★
Edited a month ago
I am very pleased with the service performed and extremely satisfied with the attention to details that my service advisor Carlos always provides. He is very knowledgeable, explains everything in detail, very thoughtful, considerate and pleasant to work with. I bypass a dealership that is closer to my home to have my vehicle serviced at this location because of their attitude towards customer service.
Jacintha Mcdonald
★★★★★
4 months ago
I had an exceptional experience with my service advisor, Melvin, at Mercedes-Benz. From the moment I arrived, he was professional, courteous, and knowledgeable. Melvin took the time to clearly explain the services needed, provided accurate estimates, and kept me updated throughout the process. His attention to detail and commitment to customer satisfaction truly stood out. My vehicle was serviced promptly and returned in perfect condition. It’s rare to find someone who combines technical expertise with genuine customer care, but Melvin does exactly that. I highly recommend asking for him if you want a seamless and trustworthy Mercedes-Benz service experience.
Tim Hendrix
★★★★★
a month ago
Carlos is the best service manager going. Knows my GLE 53 AMG inside and out. Gets the job done right the first time.
Yvonne Walker MD, MBA
★★★★★
2 months ago
Estrella was my sales agent. She wore her boxing gloves to secure a competitive price on my COP SUV. She provided excellent white-glove customer service and ensured my car was detailed and serviced before I picked it up from the dealer. She stayed late to accommodate my busy schedule during the holidays. She is excellent.
Greg Brewton
★★★★★
2 months ago
I have nothing but Praise about the Professional service I received from my service representative Carlos. He made sure everything was handled in a timely manner and done properly. It was extremely rewarding to have worked with someone who truly cares about providing quality service
Darien P
★★★★★
2 months ago
I purchased a car on 1/2/26 and the process was very smooth. They gave me an out the door price without add ons and packages like many dealerships do. They also were not pushy on service contracts during the financing when I told them I was not interested. The salesman Carlos and Mr. Fowler in finance were very professional. I had a great experience there.
Jen Rey
★★★★★
a month ago
My advisor is the best Stephen Douglas! He goes Beyond Customer Service. He makes me want to stay with the Benz Family because I will be honest sometimes with the people working there some do not do their job right sorry to say! If Stephen Leaves I will also leave simple as that.
Anay Rodriguez
★★★★★
3 months ago
Carlos was great—very attentive and helpful throughout my visit. The only downside to my experience was that there was no loaner available. I live far from the dealership and also work far from home, so not having a loaner for the day caused me quite a bit of inconvenience. I understand that this is not something Carlos personally controls, and he truly did try to help as much as possible. Overall, despite that issue, I had a good experience thanks to his excellent service.
Marco Concepcion
★★★★★
9 months ago
I recently had my GLE 350 serviced at Mercedes-Benz of Pembroke Pines, and the experience was outstanding. Pedro, my service advisor, was incredibly helpful, professional, and kept me updated every step of the way. The technician did an excellent job, my car was ready faster than expected and everything was done perfectly. The entire dealership staff was courteous and efficient, making the process smooth from start to finish. It’s clear that they value quality and customer satisfaction. I highly recommend Mercedes-Benz of Pembroke Pines for top-notch service.
TINY C.
★★★★★
a month ago
My experience at the Mercedes-Benz dealer in Pines was excellent. The service was truly top-tier, and the staff treated us with professionalism, courtesy, and respect from start to finish. It made the entire process smooth and enjoyable.
Rodolfo Gonzalez
★★★★★
2 months ago
We had a great experience with our service guy Romeo. He has a great attitude and professional. Great job to all in Mercedez Benz of Pembroke Pines. Five Stars and more..
Noriki
★★★★★
Edited a month ago
Steve Hall is amazing! He's my service rep at MB of Pembroke Pines, and he makes my life much easier when it comes to my car. I know nothing about cars and how to service them, but Steve always takes the time and explain to me the whys and how. I've had other reps (30 yrs with MB), but he surpasses all of my previous reps! Service at car dealers after covid has been challenging. I think MB PB has dealt with the crisis very well. Parts are in stock, if not, it takes a couple of days, and you always have a complimentary car loaner. Very satisfied with the dealer.
Angel Santiago
★★★★★
a month ago
Stephen D., our service advisor has been extremely helpful and supportive to us whenever we take our cats for maintenance. He has amazing customer service! Always with a smile on his face!!
