Pines Ford Service

MYRON NELSON

★★★★★

2 months ago

I made the appointment I brought my car in. It was taken care of promptly. They dropped me off at the Home had my card delivered back to me due to insinuating circumstances Rodger thank you so much. You always come through for me.

brooke mirka

★★★★★

10 months ago

Had a very great experience at this location, I had three recalls done on my vehicle as well as had rain deflectors put on all four of my windows. 10/10 would recommend, will definitely be coming back to get all of my services done here!

Kyle Holbrook

★★★★★

4 months ago

I go to a lot of different car dealers and work with and collecting cars in several different states for over 25 years and this place is amazing. Really honest service people you know I worked with Kenny who just straight up genuine honest can’t say enough great things real pleasure. I’m a lifelong customer and truly appreciate the service and thankful That this type of honesty and dignity and class still exist.

Michael Combs

★☆☆☆☆

Edited 7 months ago

IT WAS STOLEN FROM PINES FORD! This dealership refused to accept any responsibility for whatsoever. I had to claim it on my own insurance because they claim no responsibility for my vehicle even though they had possession of it we’re working on it and parking in their service parking lot. The way they handled it I would not recommend anyone trust their vehicle with this particular dealership. I had to pay out $1000 deductible in my car got fixed, but it has not been the same. We brought our 2020 Ford Explorer ST in for service. I gave them the keys told him what I needed done listen to their recommendations. They drove my car away. Seven days later I got a text message saying that they can’t find my car and that they are looking for it. They check their security cameras, and they saw someone walk up to the car get in it and drive away. Where was security? What is the point of having cameras if they can just walk into your lot and take a vehicle as if it was unlocked with the keys in it? The GPS system was disarmed before they even got into the vehicle so it makes me suspect as well as many others that it was an inside job they could easily have duplicated the key there at the dealer. The guy was on the phone talking to someone as he was going up and down the aisle, until he finally stopped at my car walked over, got in it and drove away, this happened the day before so it was missing for almost 24 hours before they notified me the police found it in Miramar Florida. They had stolen the wheels and tires broken the rear panel to disable. GPS stole the spare tire in the jack and all the equipment back there and left it in the parking lot of a hotel. I contacted the dealership and spoke to the service manager. They told me I have to claim it on my insurance and take the hit. I have a $1000 deductible and now my vehicle is a theft recovery. It shows on the Vin and it has a police report that drops the value of my vehicle at least $5000 which will make it hard to trade in or sell later on if a mechanic was driving my vehicle on a road test and got into an accident they would have to cover it. This is no different. They could easily do the right thing request me to bring the car back they can order all the missing parts install them look the car over to make sure there’s no other damage and give it back to me without making me file a claim on my insurance, but they refused to cooperate. They deny responsibility and now I’m finding out that there have been other car stolen on their lot as well so they are negligent with our vehicles when they brought in for service. This is a large dealership. I thought it would be a good choice to have our car serviced. I am telling anyone and everyone my story, and what happened to me so that they can be warned the police are investigating and they believe they have a suspect I would want you to go to a different dealer, and I would warn you to put some sort of tracking device on your car because they knew exactly how to disable to GPS and it was done before this guy even got into the car. This is bad. This is not the way a long time Ford owner should be treated.

Scott Voss

★★★★★

2 months ago

Pines Ford has always taken care of me every time I brought my F150 in. I've had a lot of major service done here (transmission replacement, cam phasers, etc) and haven't had to bring it back with the exception of a valve cover leak (which they took care of). Marco is a fantastic service advisor and the reason I still come back. He is very friendly and impressionable and communicates well whenever asked for an update. I would bring my other Fords here for service but it's a little out of the way for me as I live in Palm Beach.

William B

★★★★★

2 weeks ago

I had my work vehicle serviced for flat tire. Relaxed atmosphere and was greeted promptly. Conveniently located for me. I will give them a chance to service my personal vehicle.

Andrew de la nuez

★☆☆☆☆

6 months ago

Took my 2022 work truck in for a simple service. I spoke to “Mike” and he assured my truck would be ready by 5pm that Friday. Friday came and went with no update. I called multiple times Saturday (no one would answer the phone). When someone finally picked up the phone there was no diagnostics done for my truck in the system. These people do not communicate with their clients or their service techs. I had to lose my cool in order to get answers from these people. Ended up having to take my truck to another dealer since they are incompetent and unprofessional. Diesel tech left my engine air filter completely disconnected at time of pick up.

Wayner Murillo

★★☆☆☆

Edited 7 months ago

My car new 2025!!! First tire rotation and the dealership mechanic scratched the wheels, they made mini holes and scratches on the car's steering wheel. I am very careful with my car, I'm the only one who drives it! I'm sure all this wasn't there until I got to the Ford dealership. This is all very sad and disappointing.

Vidal Lopez

★★★☆☆

2 months ago

I went on a Saturday to change my oil. The lady in the quick lane was very polite and nice but I had to wait 2 1/2 hours in the lobby for service. I arrived at 9:20 and left at noon. My advice is not to Go on a Saturday. Overall, I was happy with the service.

Two Wheeling Todd

★★★★★

9 months ago

I recently used Pines Ford’s mobile service for an oil change on my 2023 Ford F150 PowerBoost, and I was very impressed. The technician arrived right on time, called ahead to let me know he was on his way, and took the time to thoroughly inspect my vehicle before starting. The oil change was done efficiently and cleanly—he didn’t leave a single mess. He also topped off all the fluids, checked the tire pressure, and filled any tires that were low. The whole experience was extremely convenient, fast, and professional. The technician was friendly and had a great attitude throughout the visit. My experience with Pines Ford has been consistently positive. After being a lifelong Chevy owner, Ford has definitely earned my business—I now own two Fords and a Lincoln, all brand new from pines ford and I couldn’t be happier.

Garth Little

★★★★★

a month ago

I am appreciative that a manufacturer recall service on my Mach E could be performed by their mobile service. The tech arrived on time and was very personable. He performed the update efficiently. I am very happy with this service and with my experience with Pines Ford.

David Mendez

★★★★★

a month ago

There were absolutely great. Had a transmission problem on one of my work vehicles. They worked very quickly and efficient to get the problem solved so I wouldn’t lose work. Marco’s. My service manager is absolutely wonderful always on time always calling and giving me the heads up I appreciate you guys so much thank you.

Julian Brass

★★★★★

a month ago

Gillian was an absolute pleasure to work with and have oversee the work I needed. Top notch service from booking me in to helping me with all of my questions. She's going places. The entire team was kind, positive, and just a nice environment to be in for a couple of hours. Highly recommend!

Jorge Lozano

★★★★★

2 months ago

Huge shoutout to Mike for the outstanding service! I realized yesterday that the battery on my 2019 Ford Explorer had gone bad and had significant corrosion buildup. I had purchased the battery back in 2024 and completely forgot that it was still under warranty. Mike caught that right away and immediately brought it to my attention, which honestly made my day. Thanks to him and the team, my car was ready and back on the road in less than an hour. I truly appreciate Mike’s honesty, kindness, and attention to detail, as well as the entire team that helped get everything taken care of so quickly and smoothly. Excellent customer service all around highly recommend!

Bluediamonddetailing Sofla

★★★★★

2 months ago

Marcos from Ford Pines provided excellent service throughout my experience. He took the time to guide me through the repairs on my truck, explained everything clearly, and offered honest, helpful advice. His professionalism and attention to detail made the entire process smooth and stress-free. Marcos was helpful in every situation, and I truly appreciated his commitment to quality service. Highly recommend working with him.

LBTS WebDesign

★★★★☆

5 months ago

Great front office service! Poor back office efficiency and mechanic service. You will receive great customer service but your vehicle will not be better. I towed my Ford Focus there to be fixed; 2 months later, I towed it home. “ we are down a mechanic “ is the excuse. Front and the back office do not communicate properly in my opinion even with technology and ai support systems.

Tom

★☆☆☆☆

3 weeks ago

Absolutely horrible experience! Scheduled appointment online 3 days prior and when I arrived the day of the appointment the service advisor said I wasn’t scheduled even though I had a confirmation email. I went in for oil change, tire rotation and a few warranty issues. Basically right off the rip the advisor said they can’t rotate the tires because it’s a dually. He then asked me what made me think they could be rotated there, I said well, it’s a ford truck at a ford dealer so there’s that. Appointment starts at 8:30-9 ish and I wait, wait and wait till 1:00 when he comes out and said the oil change is done but they need another 3 hours to diag the warranty issues. I said I’ve been here 5 hours and that hasn’t been done, he says they only have one tech that can do it and he’s busy. I said there is no way I’m spending another minute here give me my truck. It would have been one thing if I was informed along the way, but I was not. They have a text system to let you know the progress and I didn’t receive a peep. Each time I went by the tech desk he was busy talking to other employees. I understand being busy but that wasn’t the case. The whole experience is terrible from arrival to the check in process to the waiting game with no updates. I absolutely will never go back to this dealer for anything! I will say that the cashier was great and very helpful. If there was a choice for no star rating I would have.