Google Reviews
Rocco Magliozzi
★★★★★
3 months ago
I had such a great experience buying a car from Steve B. My friend from my job recently purchased a Lexus from Steve, and I had been looking for new cars everywhere, but couldn't find one that suited me. My friend then referred me to Steve. He is such an awesome guy and really helps and works with you to get what you need for a new car. Very down-to-earth and easy to work with, as I just bought a RAV4 from him the other day!! Highly recommend going to Steve. He is such a great guy and will have a great experience with him. Please consider looking here for a new car!
Muhamamd Khalid
★★★★★
3 months ago
Just bought my Lexus TX 350 from Lexus of Watertown, and I’m still blown away by how good the entire experience was. This dealership doesn’t just sell cars. They treat you like you’re walking in for a VIP appointment. My salesperson Zin was incredible from the first conversation. Clear communication, zero pressure, and he actually knew every detail about the car I was looking at. The finance officer was just as sharp. The whole process moved so smoothly that I never felt lost for even a second. What really impressed me was the teamwork. It wasn’t just one or two people helping me. The entire staff knew I was there to buy a TX 350, and everyone played a part. Different team members stepped in with solutions, ideas, and support. You can feel that they’re organized and genuinely focused on getting you the right deal instead of pushing you into something you don’t want. Negotiation was surprisingly fun. No attitude, no pressure. They listened, they stayed open, and they worked with me like professionals who actually care about the customer. By the time we finalized everything, it felt less like a dealership transaction and more like a team effort. Delivery day was the highlight. My car was ready, shining, fully set up, and waiting for me like it belonged in a showroom. They didn’t rush anything. They walked me through the features, answered every question, and made sure I drove out with complete confidence. From start to finish, this was a true five-star experience. If you want a dealership that respects your time, gives you real attention, and actually makes the process enjoyable, Lexus of Watertown is the place. I couldn’t be happier with my TX 350 or the service I received. Highly recommended.
Diane B. Sullivan
★★★★★
a month ago
I had a great experience at Lexus Of Watertown for my 4th time… I keep going back because I love the cars and the service is top-notch. I bought a certified preowned from STEVE and he was so helpful, kind and his follow up was terrific. Highly recommend them…. had to have the “bow” picture😃
Nichole Sliney
★★★★★
3 weeks ago
I had an excellent experience purchasing my new Lexus GX 550. Ussa went above and beyond to make the entire process smooth, stress-free, and actually enjoyable. The entire team was knowledgeable, patient, and took the time to answer all of my questions! Everything was handled professionally and efficiently. I truly appreciate the great customer service and would absolutely recommend Ussa to anyone looking to buy a new vehicle. I’m thrilled with my new GX 550! 🚗✨
Tony Brown
★★★★★
2 weeks ago
⭐️⭐️⭐️⭐️⭐️ I had an amazing experience working with Herb as my car salesman. From the moment I walked in, he was professional, honest, and genuinely focused on helping me find the right vehicle instead of just making a sale. He took the time to answer all my questions, explained everything clearly, and made the entire process smooth and stress-free. Herb was patient, knowledgeable, and never pushy. He really went above and beyond to make sure I was comfortable with my decision and got a great deal. You can tell he truly cares about his customers and takes pride in what he does. If you’re looking for a new or used car and want someone who is trustworthy and easy to work with, I highly recommend asking for Herb. He made the whole experience simple and enjoyable. Thanks again for the great service
Mingming Jia
★★★★★
3 weeks ago
Excellent experience at Lexus of Watertown. The team was professional, knowledgeable, and made the entire process stress-free. I felt welcomed from the moment I arrived, especially being greeted by Danny with such care throughout the whole process all the way to pickup, complete with a big red bow on top for that true wow effect! Truly a first-class guest experience, exactly what you’d expect from Lexus. Love my car!
Genevieve Dugan
★★★★★
3 months ago
Xin was absolutely incredible! He was extremely helpful, honest and made sure I was comfortable during my entire process of leasing a car. HIGHLY recommend his help with any of your Lexus needs at Watertown! He even took even took pictures of me with my new car! Thank you so much Xin!!
Z Huang
★★★★★
3 months ago
Huge thanks to Rifang and Jimmy for their amazing help! They were professional, patient, and really went the extra mile to help me get a great deal on my Lexus IS 350. The whole process was smooth and I truly appreciate their honesty and support. Highly recommend working with them if you’re looking for a Lexus!
Vicki Hu
★★★★★
4 months ago
Best car dealership you will ever find in town!!! Me and my husband were so impressed by how nice this place looks when we stepped in. Plus we got warmly greeted by Ussa, who became our salesman, provided us the top notch service. He patiently answered all our questions and let us test drive both RX 350 and NX350 on a late Sunday afternoon! We ended up purchasing the NX350 because there was no reason to say NO to this adorable car and all kinds of amazing services Lexus provides. Also shoutout to Alex who made the financing process seamlessly easy. Today we picked up the new car. Ussa spent hours to show us all the cool features of the car and how to set up the profile on the phone etc.. Really really appreciate his help! We couldn’t be happier to be part of the Lexus family. 10/10 recommend!!!
Dashira Rodriguez
★★★★★
a month ago
I had an absolutely amazing experience working with Daniel Dyan and Gints! From start to finish, they were professional, knowledgeable, and genuinely cared about making sure I found the perfect vehicle. They took the time to explain every detail, answered all my questions with patience, and made the entire process smooth and stress-free. What truly stood out was their honesty, attention to detail, and exceptional customer service. I never felt pressured—only supported and confident in my decision. This was by far one of the best car-buying experiences I’ve ever had. If you’re looking for someone who goes above and beyond and truly represents the Lexus in Watertown with excellence, I highly recommend them!
Shankar Venkataraman
★★★★★
3 weeks ago
Steve Batsinelas recently assisted me with the purchase of a Lexus-certified SUV. He was professional, friendly, and I was completely bowled over by the lack of any hard-selling. He simply gave us the facts and allowed us to make our decision. He delivered the car at our home in person at the requested time. Not that I want to buy a car every five years, but I would not hesitate to go back to Lexus of Watertown if this is their standard.
Kerry lea
★★★★★
a month ago
I had a great experience working with Kevin at Lexus of Watertown! I came in already knowing the exact lexus I wanted, and Kevin made sure I got that exact vehicle without any hassle. He was personable, attentive, and really listened to what mattered to me throughout the process. He made the entire experience smooth, easy, and genuinely enjoyable, always checking in and catering to what I needed along the way. I truly appreciated his support and professionalism. I highly recommend working with Kevin if you’re looking for a new Lexus!
Jacqueline Abreu
★★★★★
3 weeks ago
Just purchased my new Lexus RX350 from Watertown Lexus, and once again, the experience was outstanding. We only work with John Barstow when buying a Lexus—he’s simply the best. John is incredibly attentive, patient, and knowledgeable, making the entire process smooth and enjoyable. This is our second purchase with him, and our son will be visiting soon to buy his own Lexus as well. Highly recommend!
Rich Kleponis
★★★★★
6 months ago
I recently purchased a RX 350 at Lexus of Watertown. My experience was exceptionally rewarding due to Eliane, who provided me with amazing assistance. She’s very knowledgeable and clearly explained the unique features pertaining to the different models I was interested in. Eliane was very amiable and patiently answered all my questions during the entire process. I appreciate her kind, professional manner and the time she gave me. I highly recommend her and this dealership to others. I also met other accommodating people including Jackson in the service department and Gint who was very personable and helpful as I completed the final paperwork.
Jordan Denyse
★★★★★
2 weeks ago
Danny Dayn was an absolute pleasure to work with. He was patient and understanding of the unique elements we were looking for in a family vehicle. Navigating the process to pre-order a Lexus GX was not easy, but Danny handled everything for us seamlessly. The customer service at Lexus Watertown is truly a step above our experience at any other dealership in the Boston area.
Brendan Riley
★★★★★
3 months ago
Special thanks to John for hooking me up with my new lease and getting me my preferred color (Nightfall Mica)! I have chosen Lexus of Watertown for my last four vehicle leases, and it has been a great experience. I highly recommend the dealership and that you ask for John!
Kristen DiSanto
★★★★★
a month ago
I had a fantastic experience with Lexus of Watertown and would very highly recommend! The entire team was top notch- very responsive and service-oriented. I spoke to many Lexus dealerships across New England and the Lexus of Watertown team was definitely the best! They had a great selection to choose from, were very competitive and extremely accommodating to an out of state buyer. I originally worked with Rafael Pezente who was great, and then connected with Matt Auger who was absolutely fantastic and made the entire experience so smooth and easy. He was very patient and helpful. Even if you’re from another New England state, don’t hesitate with contacting Lexus of Watertown. I was able to do most the interaction by phone, and they ultimately delivered the car to me in RI! It was so easy and worth it! Highly recommend!!!
Kimberly Simonsen
★★★★★
3 weeks ago
I felt very comfortable testing cars here and eventually making a purchase. Danny was great and super thorough. I also had some help on one visit by Alec, who was equally knowledgeable and helpful. I highly recommend the superb service at Watertown Lexus.
Naima Shakura
★★★★★
a month ago
I had an incredible experience purchasing my vehicle from Lexus of Watertown and Ussa, specifically. The dealership is beautifully laid out, relaxing, low pressure, customer centered. Ussa was patient, proactive, transparent, honest and communicative. He walked me through every step of the process. He gave me an in-depth tour of the vehicle I was interested in. I have never had a customer centered experience like the one Ussa provided. 10/10, highly recommend.
Ralph Robinson
★★★★★
3 weeks ago
I had an excellent experience purchasing a CPO Lexus NX450h+ at Lexus of Watertown from Steve Batsinelas. The car fits me like a glove, and putting that glove on was made so much easier by Steve during the test drive, negotiation, paperwork, and pickup. Steve has followed through on every promise, going out of his way to make sure I was comfortable in my almost-new plug-in hybrid car. His colleague Herb also helped, teaching me some of the key technology features in the vehicle, to get me on my way. I would highly recommend the team at Lexus of Watertown for your CPO Lexus!
