Lute Riley Honda Service Department

Emmanuel Georges

★★★★★

2 weeks ago

Melissa Johnson is my go-to agent for repairs at the Service department. How do I start? She has been working with me for years. We work through all issues well. She is not trying to argue with you but she joins you in finding good solutions, every time. Thank you, Melissa. I have been meaning to fill out a survey to compliment her, but have forgotten to do so. She looks out for my needs and advises me accordingly. Honda wins because as she takes care of me, I continue to come back to Honda year after year. She has become a friend instead of just being an agent. -Emmanuel Georges

Michelle Runyan

★★★★★

3 months ago

I had to take my van in for some recall work and Lute Riley was quick to respond that it was in fact covered recall work. They got it finished quickly plus sone other work needed. The person handing my case went over any questions I had and adjusted prices that were too high. I was absolutely thrilled at how professional, efficient and fast they were in getting us back I the road with our family van.

Ronald Lee

★★★★☆

3 months ago

Overall, I am happy with my new Pilot, except for the finance department, where they are forcing me to buy and adding $650 for chip paint and $350 for some kind of car GPS, even though I asked to have it removed. I understand dealerships want to make money, but as buyers, we should have a choice or power to remove unnecessary add-ons like those..

Chelsea Peters

★☆☆☆☆

3 weeks ago

I returned here because they handled my transmission service well a few years ago for $255. I was greeted by Prince, who confirmed multiple times—both to me and my husband—that the price would again be $255. However, once the car was in the shop, the quote suddenly jumped to $420. Prince claimed the increase was because the fluid needed to be changed three times, yet my records showed they did the exact same three-step process for $255 previously. While they eventually honored the original price after I pushed back and asked for a manager, the experience felt deceptive. The service fixed my car, but the inconsistent pricing and "bait and switch" feel means I won’t be returning.

Nancy Castro

★★☆☆☆

a month ago

I never leave bad reviews, but I wanted to share this experience. The recall service itself was good and I appreciated the updates. However, when I went to pick up my car, I was not acknowledged until another employee stepped in, and the person named either alex or andy handling my car had an unwelcoming attitude. The service was good, but customer service at pickup could be improved.

Calvin “CJ” Smith

★★★★★

a month ago

Well I walked in the Honda dealership at Lute Riley Honda and I asked for a salesman and I ask him when was the last time you sold a car he was like a few weeks ago and I told well your about to sell one today and I went back and purchased another vehicle from the same salesman good experience

Lisa Brannon

★★★★★

2 months ago

This was my first experience at Lute Riley Honda. My service advisor (Erik) was great right from the start. I stopped in without an appointment just to discuss what was going on with my car. Erik listened and said I could leave the car right then if I wanted. He was clear up front about potential costs and how pricing worked with diagnostic testing. He even walked me over to one of the main mechanics and had the mechanic review the video I had taken of my car. Communication was great from the initial drop-off all the way through pick up. Much better service than I have received at another Honda Dealership I have used for the past 8 years. I definitely would use Lute Riley again and I highly recommend them.

susan long

★☆☆☆☆

a month ago

extremely disappointed with my recent experience at Lute Riley Honda’s service. Multipoint inspection report I received was misleading and inconsistent with the services I actually selected and price I ultimately paid. Items listed on inspection report not clearly matched what I authorized, and the pricing lacked transparency. The comparison between recommended services and the final invoice raised concerns about accuracy and ethical billing practices. As a customer, I expect clarity, honesty, and consistency—especially when it comes to vehicle safety and repair costs. Unfortunately, this experience did not reflect those standards. I would encourage management to review their inspection reporting process to ensure it is accurate, transparent, and aligned with what customers are agreeing to pay.

Katherine Guerra

★★★★★

3 weeks ago

Hunter Eastwood was friendly and helpful. Am especially grateful for the special porter service. This took the time to drive me home in my car so he could listen for the noise at passenger side panel.when I picked up my car it was sparkling clean and vacuumed!!!! What great service! Thank you!!!

Lauren Sullivan

★★★★★

a month ago

Hunter Eastwood is my trusted mechanic every time I have an appointment here at Lute Riley. He’s friendly, trustworthy, and always does his best to provide easy, efficient, and excellent car service. For someone like me who doesn’t know cars very well, he makes me feel comfortable and assures & proves that I’m in good hands.

Pearl Garza Fracchia

★★★★★

a month ago

Lute Riley is a convenient location for me to visit for any maintenance I may need on my car. The staff there is very helpful and service advisors always keep me informed on the status of my car. Both my oil change and recall notice were taken care of in a timely manner.

Karlandrea Bennett

★★★★★

2 weeks ago

Mr. Kyle was absolutely amazing! We provide free after-school male tutors to students who need the most help. Coming in on a Saturday is always a lot, but Mr. Owen’s made it smooth. He explained everything thoroughly and helped us get back on track to continue serving the kids regularly..

Rita Perez

★★★★★

a month ago

It's pricier than other places; however, the service is extraordinary. Kyle gives excellent service and goes the extra mile. Truly a diamond star gentleman. I love the video outlining the service done to my vehicle and what is needed. Transparency is key. I was informed through text of the extra surcharge if using a card to pay and the status. I loved the coffee in the waiting area. Thank you! 💯🔥🫶

Collin Schrader

★★★★★

a month ago

I had to bring my car in for some body work after getting struck by road debris on the highway. Theresa was amazing, she explained everything clearly and kept my updated every step of the way. I cannot thank her enough for her help during such a stressful situation! My car looked brand new when I picked it up, many thanks to the repair techs who worked on my car and did such a great job. I would recommend y'all to anyone needing body work.

Jake Romano

★★★★★

a month ago

Always a good experience at Lute Riley Honda. From start to end you feel good about the entire process. Kudos to Erik Mendoza for making the place welcoming. The vehicle comes out shiny like new too!

elliott cantu

★★★★★

3 weeks ago

My advisor tech was Hunter. He was great. No made up service that i needed. I just went in and got what i needed. They fixed an issue from a previous repair for free. It was just a seal but still. Ill keep asking for him..fair and honest is all i ask from a dealership and their technicians.

Mani Giron

★☆☆☆☆

3 months ago

Amazing place to buy a car but when it comes to the service department it’s a whole different story. Took my car about 3x to get all four door trim replace since it’s a brand new car and parts looked very old. First time i went guy seemed like it was not a big deal about it but finally took pictures of it and said parts were going to be order. Waited 3 weeks and i didn't received no call from the manager that had help me. So i called the sale man that help me get my new Pilot and told me he had spoken with the guy to bring the car in on a Friday. My car had 2 issues one with the rubber trim for all four doors and a plastic seal that comes on the back bumper that was not put on right. Second time i bring my car in to get both issues replace i was helped by another guy because Sabino was not in yet. He told me to wait in the waiting room and when he came in he was going to go talk to me. This was around 8:30am. I let time pass by and Sabino never came by to talk to me. Around 12pm i decided to go see what was the status of my car and came to realize only one thing was going to be fix on my car cause the other parts were still “backed order”. I was already upset cause he had never came to talk to me about the car. He said let me call to see the update on your car. Which came to realize it was done already but no one bothered to keep up with it. So he told me they where going to go get the car. I waited another hour until he finally came back with the keys and told me he had both front trims in stock and had to get the back ones from different dealership. In my mind i was like you told me it was backed order. But i said ok and told me to come back a week later. This last time i went i got there around 8:45am, Sabino took my keys and told me he will try his best to get it all done as fast as he could. Waited until 12:45 to go back to get an update about my car cause no one had told me anything. Come to see my car is sitting outside done already and he had left to lunch without no update. So i ask someone else if i could just get my keys that my car was sitting out there already done. So someone else help me get checked out and get my keys. Never seen Sabino after that. Was driving home and realize some of the plastic was not even put on back right where the trim was fix. Had to fix it myself when i got home. Didn't even bother to take it back because these people don't care. Will not be going back to this dealership for service. Specially that i was helped by the manager Sabino.