About Business
Road Masters Auto Service brings expert Car Repair solutions to the local community in Richardson, TX, Richardson. From Auto repair shop to complex Car Repair projects, they maintain high standards of service quality. Local residents in Richardson, TX appreciate their attention to detail, leading to a consistent 4.9/5 rating from 162 reviewers. By focusing on the specific requirements of the Richardson, TX area, they have built a loyal following among local Car Repair customers. Explore their full range of Car Repair services and see why they are a preferred choice for customers across Richardson, TX and beyond.
Google Reviews
K K
★★★★★
a year ago
Honda Civic 2017 had warning lights and power steering issue. Craig quoted $195 for diagnostics; however, there were so many codes that he couldn't determine what the problem was and recommended I take the car to Honda Dealer so they can determine of the order things that happen with the code and he didn't even charge me for the code scanning. If I was a mechanic I would have done the same for my customers. With this gesture, Craig has won me over and I will definitely return for any future services I need for my car.
Henry Valenzuela
★★★★★
a year ago
This auto repair shop is grade A. They took the time to complete find the problem with my vehicle. Craig was very transparent and communicative. The issue was not an easy problem to solve but Craig was able to find it and my vehicle is running perfectly. In addition to quality repair work and customer service the waiting area was clean and welcoming. My next repair I will be back and highly recommend them to friends who need a quality repair facility
Matthew Fazio
★★★★★
Edited a year ago
I've had a lot of problems with other mechanics in the past-- estimates that were way off, unnecessary work claimed needed to be done, and the general hard-sells for services I didn't come in for. Not these guys! I started going to Craig and Steve while they were working elsewhere before opening Road Masters, and I have no plans on going anywhere else. Craig and Steve have got to be the most certified, honest, and fairly-priced mechanics around; they'll tell it to you straight with no added fluff. I've had my cars in for service with them several times before; they'll give you a reasonable estimate, time frame for repair, and if the work is heavy will call you several times during the day with updates. No surprises! I recommend them to all my friends for their automotive needs. A+ all around. UPDATE 06/28/2023 Just had some more work done on my new car by Craig and Steve-- they still rule, and are my immediate "go to" guys when it comes to any automotive needs. UPDATE 02/08/2024 Same as always-- great service at great prices. UPDATE 03/03/2025 Oil change and state inspection was fast! Same great service.
Rocky Rodriguez
★★★★★
2 years ago
Fantastic experience overall! These guys are amazingly quick and responsive. Craig was extremely helpful and got me out of a tight spot. My alternator went out on the way to work, and he helped me diagnose the problem over the phone. I was able to get the car into the shop at about 8:45 a.m., Craig provided me an estimate (which turned out to be spot on compared to what I was actually billed for), and he let me know that he would do his best to locate the parts necessary as quickly as possible. He had my car ready by lunch time (only 2.5 hours later). I will definitely be back whenever I have any car issues. Thanks for your help, Craig.
Patricia Wang
★★★★★
Edited 5 months ago
Road Masters Auto Service is really serious about auto care. Five stars all the way! Edit: The last time I went to get a routine service of an oil change, they were able to find that my battery was bad and needed to be replaced. Way to go, Road Masters!!!! I had no idea and there had been no symptoms or clues letting me know my battery was bad. I am so grateful because I could have gotten stranded in the middle of the highway or somewhere. I appreciate Road Masters checking everything and their thoroughness. I believe Road Masters is very reliable, proactive, and works a lot with prevention regarding accidents and circumstances getting worse or out of control.
Adam
★★★★★
a year ago
This is the rare auto shop that truly cares about taking care of their customers. Craig and Steve are honest, straightforward, and reliable. No surprises with repairs or bills - they truly understand what taking good care of customers looks like. They do what they say, when they say they’ll do it, and stand behind their work. I can’t recommend them enough!
David Lord
★★★★★
a year ago
Craig and Steve take such great care of our cars. They are knowledgeable, reliable, they do not try to up-sale us, and we always receive a reasonable price. I always feel confident when I take my cars to Road Masters Auto Service.
Felipe Aguas
★★★★★
a year ago
Craig was fantastic. He was upfront about everything so there were no surprises. Along with the AC repair I needed I asked them to give my car a thorough inspection as I was going to be taking a long road trip soon. They checked it out and let me know my breaks were close to needing replacement but he also mentioned they looked like they'd be good enough for the trip. There was no pressure from him at all. Just the facts. I went ahead and got the breaks done too. In all I had an AC hose fixed, freon added, breaks replaced and an oil change and the price was very reasonable. I've got an older car so it's always possible for something to go wrong on the road but I'm feeling way more comfortable about the drive now that these gentlemen have checked it out. It's never fun to need a mechanic but it's really nice to know there's a good honest one nearby. Thanks again Craig!
Mary Benson
★★★★★
a year ago
Craig and Steve are the best! I commute an hour to see them because I know they will fix whatever my car needs for a good price. I trust them 100%. They don’t give you a laundry list of unnecessary repairs. They’re good people and care about people. I’ll never go anywhere else.
Harrison Wier
★★★★★
a year ago
Steve and Craig are awesome. Needed new brake pads and they were patient with me as I didn’t have the necessary key to access my wheels. Great service, decent price. Will definitely be back!
Roy K
★
☆☆☆☆
Edited 7 months ago
Disappointed with the customer service experience—phone interaction was unhelpful and rude. *Since you responded: Yes, I did ask about labor costs first — but then I specifically asked if you could provide a quote that included the part, and your exact response was that you’d have to look it up and you weren’t going to do that. You made it clear you didn’t want to take the time to look up the part or give a full estimate. That’s not just unhelpful — it comes off as dismissive and unprofessional, especially when I was trying to give you business.
James
★★★★★
5 months ago
Friendly, skilled, honest. Always are up front with pricing. Great people and I would recommend Road Masters to anyone
Anthony
★★★★★
5 months ago
They solved my check engine light issue so quickly that they did not even charge me a full diagnostic. Great service.
John Buckley
★★★★★
5 months ago
It’s so nice to have mechanics that know what they are doing and are honest. They found and fixed our brake pads that were improperly installed by the dealership. #Pay less and get more
Jeremy
★★★★★
a year ago
I wanted to share my experience with RoadMasters in Richardson. My water pump started to go out on Wednesday after work. I called around 5-6 different places and got the usual “bring it in and we’ll take a look at it”, meaning it would be a day or two until they actually find out what needs to be done. I called Steve at RoadMasters expecting the same response but I got something completely different. I told him my issue and I could tell he was knowledgeable by the questions he was asking about my vehicle. He gave me a quote by the end of the conversation and I knew I was in good hands. Took my car in at 8am and got a call around Noon that the repairs were done and my car was ready. They are all NAPA certified and I can tell they know their stuff. I’ve been driving for a few days now and have 0 complaints so far. I wanted to say thank you to you guys for your service and professionalism.
Cassie Haney
★★★★★
5 months ago
I am so fortunate that my friends recommended this duo. I appreciate their kindness, transparency, and dedication. They have been extremely patient and helpful. If you need anything done with your vehicle, this is a business you can actually trust and who is always considering safety and the customer.
Victoria Conley
★★★★★
2 months ago
Already miss taking my car to this place, but I’ve since moved. Craig and Steve always took such great care and were very thorough with my car maintenance.
Dave Lyons
★★★★★
Edited 3 months ago
If you want experienced, honest, capable mechanics who communicate very well, explain everything, set expectations properly, do what they say they will, make the repair or service correctly, and charge low prices, then Road Masters is for you! I am not car-savvy, but a great friend who is recommended them, and they are OUTSTANDING! I trust them!
Lori Cochran
★★★★★
Edited 3 months ago
I have used Road Masters several times over the years for various repairs on my vehicles. I am always pleased with their thorough, precise maintenance and fair prices. I will continue to frequent this business when needed and continue sending referrals. Their customer service is also excellent!
Sara Lovegrove
★★★★★
Edited a month ago
They always take good care of my car. I trust them and know I'm getting a fair price. Plus, when there is more than one item that needs addressing, Steve provides an itemized list and cost of each item. I really appreciate this as well as any additional information I need clarification on/about. 2/2026 - 6 months later, still the best place to take my car. They are fair, considerate and keep me well informed! Thanks guys - you are the BEST!!
