North Central Ford - Service & Repair

Engin Kaptı

★★★☆☆

2 months ago

Technically, the work performed was excellent. My technician, Andrew, was very helpful—he fit me in a week early and successfully resolved a suspension noise and a steering pull on my 2022 Expedition Timberline. The alignment report he provided was detailed and showed exactly what needed fixing However, the overall customer experience needs improvement. I was initially quoted a high diagnostic fee for a simple lubrication job, and there was an attempt to sell a coolant flush that isn't due for another 50,000 miles. Additionally, the shuttle service was extremely slow, which made the logistics of the day difficult. I appreciate the quality of the repair, but the pricing transparency and convenience factors make this a 3-star experience.

Brendon Jack

★★★★★

3 months ago

We just purchased two vehicles and had an outstanding experience from start to finish. Ray, our salesperson, was fantastic. He was knowledgeable, patient, and never once made us feel pressured. He took the time to understand what we were looking for and made the process smooth and enjoyable. Clint in finance was equally great. He explained everything clearly, answered all our questions, and made what is usually the most stressful part of buying a vehicle straightforward and easy. Miguel, the sales manager, tied everything together. He was professional, transparent, and made sure the entire deal was fair and seamless. You can tell he genuinely cares about customer experience. We drove away in a Platinum Explorer and a Tremor F-150, and couldn’t be happier. If you’re looking for a dealership that values honesty, professionalism, and customer service, this team delivers. Highly recommend working with Ray, Clint, and Miguel.

Des Hoskins

★★★★★

a month ago

After learning of a recall issue I contacted Ford Central. Just a seamless experience. The entire team was absolutely stellar. Russell if you see this, you are the absolute best in your business. I will always do business with that dealership because of his efforts. Russell's boss, promote this man!

Kristal Beck

★★★★★

a month ago

I always bring my car here when needs repair. They do excellent job in repairing your vehicle and I do trust them. My advisor Seth is very helpful, knowledgeable and will do all that he can to help you. I truly appreciate him. I have been bringing my car to them since I bought it.

Alex Guzman

★☆☆☆☆

4 months ago

I will not be coming back here again. I bought my vehicle here at this location and they salesperson recommended I bring my vehicle in for service here and I decided to do so even though its a bit of a drive for me. The first service was fine for an oild change. The second service I waited over 4 hours for an oil change. This time my vehicle was coming up due for another oil change and there was a recall. I had called before to get an idea of the recall and one person I spoke with said it was half a days work. Some days after that, I scheduled the appointment. I decided I wanted to speak with someone to get more details on the recall to make sure how much time was needed and confirm the parts to do the work. A week before the appointment I called to speak with my advisor Lorraine Smith but she didn’t answer and I left a message. A few days before my appointment I followed up with an email. I did not receive a response to either my message nor email. I still showed up to my appointment today only to find out the recall work needed 2 days and it being a Thursday morning I would most likely not be completed until Monday or Tuesday and I was going to be out of a vehicle through the weekend. They need to improve their communication.

Tyler Anderson

★★★★★

3 months ago

I had transmission issues with my seven year old F150. Even though this isn’t the closest dealership to me, this is always where I go for service. Over the years I’ve had multiple vehicles serviced here and they’ve gained my trust after other places tried to play games. I’ve dealt with Roy the last two times I’ve had services done there and he’s awesome. Good dude, and he got me a free loaner when my truck repairs were taking a bit longer than anticipated. Having a dealership that doesn’t try to take advantage of you is priceless.

Dianne Blazo

★★★★★

5 months ago

My experience today was very good from the time I arrived to picking up my vehicle. I was greeted immediately upon arrival & taken to my appointed service advisor, Ronnie Ralph. Ronnie was very professional, knowledgeable and friendly. I had booked the shuttle to take me home during my service & had the pleasure of Byron being my shuttle driver. He was such a safe driver and is so personable . Once my vehicle was ready i received a text with all details & was pleasantly surprised to have Byron pick me up and return me to the dealership. The service time was very efficient and the staff went over and beyond to make my experience as pleasant as possible. Thanks to you all!

Dora Miller

★★★★☆

4 months ago

My appointment scheduling was relatively easy and Mika was my service advisor. He was kind and thoughtful and very helpful. The environment was clean and inviting and the shuttle driver is amazingly friendly. The only reason I did not give five stars is because I didn’t realize there was a different process for having my car alarm looked at. When I asked another service advisor about it, he was a little short with me and said that I would need to drop my car off and leave it for two or three days because they were behind and then made it sound like what I was requesting might have a glib outlook.

Dennis Lehman

★★★★★

2 months ago

I liked how simple it was to set up oil change and tire rotation appointment for my 2024 Escape on the Ford app. Great car BTW - love it! Bought it there at North Central Ford back in 2024. The service department checked me in, serviced and washed the car within an hour. Awesome job!

chester hufstedler

★☆☆☆☆

3 months ago

Im giving 1 star because I can't give 0. The people working there are really good. Mikah is doing the best he can. However, you need to be prepared to leave your vehicle a week for ANY repairs. It will likely sit 3 days before anyone looks at it. Mine did and this isn't the first time that has happened. I don't take my truck here unless there is no other alternative. Management absolutely doesn't care. If they did, they would change it. Instead, it is the business model.

Thomas Lewis

★★★★★

4 months ago

I’ve been a loyal customer of North Central Ford for many years and have purchased six vehicles from them. The level of professionalism and care I’ve always received keeps me coming back — and a big part of that is thanks to Andrew Carr, my service advisor for over 10 years. Recently, my truck had a major issue — the timing belt broke, and later we discovered the engine was beyond repair. Andrew was excellent at communicating every step of the process. He clearly explained the problem, provided detailed cost estimates, and offered several repair options. I ultimately decided to go with a full engine replacement, and Andrew made the whole experience as smooth as possible. Since I own a paint company and my truck is my only vehicle, Andrew went above and beyond to make sure I had a loaner truck for the eight weeks my vehicle was in the shop. That was a huge help and really showed his commitment to customer care. When I picked up my truck on Monday, November 10th, it was washed, ready to go, and running great. I’ve been driving it around town since, and everything seems to be working perfectly. There’s a slight oil smell here and there, but I’m confident it’s just residual from the engine replacement. No strange noises or issues so far — everything feels solid. Kudos to Andrew Carr and the entire service team at North Central Ford for another job well done. They’ve always treated me professionally, kept me informed, and gone the extra mile to make sure I’m taken care of. Thank you again, Thomas “Blaine” Lewis

Katherine Ramirez

★★★★★

a month ago

Daniel had great communication with me through the process of the service of my truck. Andrew was also helpful to check me in and get the oil change started. I also really liked the video and Info that was texted to me to follow up on my truck.

Preston Taylor

★★★☆☆

2 months ago

The first person that setup my appointment was kind and very helpful, but the person that I interacted with when I arrived for my appointment was a bit disgruntled. He acted like I was a nuisance. The individuals that chauffeured me to my home and then dropped off my vehicle were nothing short of amazing. I appreciate their friendliness and overall demeanor.

Geli Edward

★★★★★

a month ago

Andrew was great to work with, He was helpful, responsive, and got the job done right. Would definitely work with him again. Super professional, easy to communicate with, and really reliable. Everything went smoothly. Highly recommend!

Chris DesJardins

★★★★★

2 months ago

I enjoyed speaking with Andrew. I was out of town, so I wasn't concerned whatsoever, with how long it took to get it fixed. And only a Ford Mechanic could find the short in my Fuel Rail Sensor plug! Can I still get a rain/snow check on the car wash I was supposed to get?

Liz Ottwell

★★★★★

a month ago

I was able to get a car in And out pretty quick. The Service writer was very kind and courteous I’ve always received excellent service at the North Central Ford and that’s why I use that as my go to Ford location

Aura

★★★★★

a month ago

Very professional and did excellent work on my car. Roy assisted me, and he was amazing. My car was delivered cleaned by Ford at no extra charge. I truly appreciated their service.