Mack's Auto Repair

Adam S

★☆☆☆☆

3 years ago

Never taken my vehicle here but they reported they worked on it to carfax. Now I have a mileage discrepancy that's preventing me from trading the truck. Called business and they said I would have to take it up with Carfax. Seems like these guys might be doing something shady.

Sheila Hardy

★★★★★

2 years ago

Macks is where i take my car and the guys there are knowledgeable, easy to talk to, and most importantly, honest. Its been a few yrs of doing business there and im 100% satisfied with the service.

Crystal C

★★★★★

5 years ago

My husband took our 2007 GMC Envoy Denali to get a alignment, excellent customer service, good price, good location, clean. Mechanic went above and beyond and found a loose control arm and tightened it at no cost. Highly recommend #MacksAutoRepair # Concord

Ashley Easterling

★☆☆☆☆

8 years ago

If I could, I would give this place zero stars. Dealing with these crooks has been nothing short of a nightmare. The "supervisor" Lee has absolutely no customer service skills or people skills. He talked over me every time I spoke to him. He was sarcastic & rude. My car broke down and was towed to this place. I spoke with Lee telling him that I wanted them to look at my car and tell me everything that is wrong with it. From there I would make my decision on whether or not I would have them fix my car. If the expenses were too much I was going to either scrap or sell my car because I do not have a lot of money. Lee called me back and stated that it had a broken water pump. I asked him if he was positive if this was the only problem and I reiterated a dozen times that I did not want the car fixed if there was more than just that. He said that was the only problem. The next day he calls me and tells me that there was a crack in my radiator that they somehow overlooked. I was furious because I didn't want to sink even more money into this because I had planned to scrap the car if there were multiple things wrong with it. It was too late so I ended up spreading myself thin and having them "fix" that as well. Two days later my car breaks down and does the exact same thing it did the first time, causing me to miss the concert I was going to and having to be towed home. The shop was closed that day. I tried to call and was unsucessful. They opened again on Monday and I called them as soon as they opened. I tried explaining the situation to Lee who again talked over me when j was speaking and took no accountability for the poor service I had received. He told me that there is no way my car broke down and basically that it wasn't their problem. He was calling me a liar. He argued with me and continued to be rude to me. He then told me his owner would call me and hung up on me. The owner of this shop called me shortly after and did not even ask me for my side of the story and told me he refused to do any more work on my car after today and that I was the problem. Not once did he ask me my side of the story. He did not care about how his employee treated me. He talked over me and argued with me and even hung up on me too. Lee had told me when they towed my car back to the shop that it would not cost me. The towing would be free. I told him that was the only way I wanted my car towed there and he told me it would not cost me. They later told me they weren't going to give me my car back unless I paid for towing that I was told was FREE. STAY AWAY FROM THIS PLACE AT ALL COSTS. THEY WILL CHEAT YOU OUT OF YOUR MONEY. This is the worst customer service I've ever dealt with.

Mike Jones

★★★★★

7 years ago

Quick, professional, knowledgeable. Took my 2016 tundra in to get a front brake job, and oil change. They quoted me a certain amount, and a certain time of completion. The truck ended up only needing the rotors turned, and instead of charging me for pads anyway they made me aware, and ended up turning all 4 rotors, and charging me less than originally quoted (which seems to never happen with mechanics these days). The negative reviews I’ve seen over the past couple of weeks look to be from individuals that were disgruntled to begin with, and just looking to take it out on someone other than themselves. This shop is clean, and organized. The employees are professional, and knowledgeable, an I will not hesitate to bring anything to them from now on!!!!!!

DeNeya Allen

★☆☆☆☆

2 years ago

4 years ago I got my fuel pump replaced and was told the part was put under warranty for life. My fuel pump needs to be replaced again so I give them a call & because I am currently at work and have little to no signal, the call keeps dropping. Eventually I get otp with the owner, Billy, and he rudely tells me to “get a new phone bc you called 15 times” I don’t care if I called 30 times don’t ever get beside yourself about a phone call or anything for that matter. You’ll being seeing me very soon

Michael Wensil

★★★★★

8 years ago

After purchasing my wife a new car 3 yrs ago, we had to find someone to do the maintance to keep the warranty. I always did oil changes and everything else I could myself, I just didn't trust anyone else to do work on the vehicles that we depend on everyday. After 3 years, we still take my wife's vehicle there for service. Anytime something comes up with our vehicles, we call Lee. We have been very pleased with their services provided and trust them to do the work as if I was doing it myself.

Betty Dew

★★★★★

12 years ago

My husband and I were referred to Mack's by one of the employees at the City of Harrisburg. They spoke of the honest people who work at Mack's and how considerate all of them are toward all customers. He was absolutely correct. We worked with Lee Simmons, the Service Manager, to get our son's vehicle inspected and to purchase a new battery. The service, the attitude, the integrity was all anyone could ask for! Would we recommend Mack's to anyone seeking prompt, courteous, service with integrity to anyone? Yes! No hesitation!

jokkerBANG

★★★★★

8 years ago

They do great work. I scheduled bringing my car for a somewhat major A/C repair (replacing compressor and other parts) and the service was quick and everything works great. The price was much better than my first estimate somewhere else. He told me just how long it would take and how much it would cost. They gave me a great warranty. Also had a fleet of cars serviced there for various things. They're good for anything we've brought, Honda, Jeep, Toyota.

Jordan Bailey

★★★★★

4 years ago

Billy Mack is the best mechanic in town. I own a small business and have had issues for years getting screwed by local mechanics working on company and personal vehicles for me. Billy is truly the most honest and fair mechanic I have ever used. He has worked on our company van, trucks, personal vehicles, even a trailer. He knows his stuff. Very glad he moved his shop to our area about a year ago. Definitely make sure you use Macks auto repair.

Rachel Owens

★★★★★

2 years ago

Called to see if they could repair my routers and brakes, they did so in such a professional and efficient manner. They told me that they wouldn’t do anything until they provided a cost estimate, which is amazing. Dropped my Jeep off and had it less than 24 hours later. Amazing service. Will continue to come here for auto repairs!

William King

★★★★★

6 months ago

Mr Mack is a great guy treated me right prices were Fair job was completed in a day actually less than a day very good turnaround dropped the truck off one evening and picked it up the next evening ready to go all problem solved I will send friends and relatives for repairs on their vehicles good job Billy

Benjamin Moss

★★★★★

a year ago

Mack's Automotive provided excellent service, mounting and aligning new tires, fixing my cruise control, and replacing the AC blower motor. They kept me informed on progress and pricing, and the work was done quickly. Fair prices and great communication -- highly recommend!

K Frazier

★★★★★

9 months ago

I've been coming here for several years ( since they moved into this location on Union) for my basic car repairs. They are always kind, fast and efficiant. I am actually going back today for some maintinance.

Carole Baker

★★★★★

6 months ago

I just moved to Concord, and was nervous finding a local mechanic. So glad I found Mack's. Personable and friendly. A++++

Cheryl Hill

★★★★★

10 months ago

I began using Mack's because the location was within walking distance of my home, and I have not been disappointed. The customer service is great and all work done was fully communicated. The mechanic also let me know that new brakes would be needed in coming months but not a rush to get done. I appreciate honesty, and they're extremely honest and helpful.

Jessica Webb

★★★★★

3 months ago

Honest and reliable shop, my favorite place to be when I'm in need of repairs. They make sure you know what's needed and don't just insist on parts you don't need like some places do. Love how friendly they are to, and always get quick service every time! (Been going here for years for both of my vehicles and won't go to any other shop in town!)