Master AutoTech

Deafman of Portland

★☆☆☆☆

4 months ago

The date was Friday at 11:40-11:50 a.m. I noticed I had a rear tire that was under inflated. I stopped at this establishment and kindly asked for a shot of air in my rear tire. The guy starts pointing to Wall Ave. I asked him what's over there, he said the gas station. I said I needed some air not gas and he responded they don't have air for me. An airline was laying on the ground right in front of us. He adamantly refused to provide any courtesy air. I have been going to Master Auto on Wall Ave and 20th st. since 2018. They have always been courteous, professional and respectful and treat clients with dignity. This is why I stopped at Master, because of the great services I have always received at the 20th and Wall Ave location. Sadly they are very rude and unprofessional at this location on 35th and Wall Ave. I HAVE NEVER CALLED FOR A BOYCOTT OF ANY BUSINESS! REGARDLESS OF THEIR RUDE TREATMENT OF THIS DEAF MAN. HOWEVER, I AM NOW CALLING ON ALL MY FELLOW DEAF CITIZENS AND THEIR FAMILY MEMBERS TO BOYCOTT THIS LOCATION. GO TO THE 20TH AND WALL AVE FOR QUALITY SERVICE WITH RESPECT AND COURTESY FOR THE DEAF. IF THEY MISTREATED THIS DEAF MAN, THEY WILL DO IT TO YOU AND YOUR DEAF FAMILY MEMBERS. SHAME ON MASTER AUTO TECH

Lydia Sellers

★★★★★

6 months ago

I will ABSOLUTELY be returning here for my auto care needs. Marco was *extremely* helpful. My Fiat 500 can be a real pain to find parts for, but he worked tirelessly to make sure he could get the parts and get them as quickly as possible. He kept in contact with me the entire time, keeping me up to date on when he could get parts, and his efforts to find them somewhere else to get them sooner. I expected to have a huge bill as a result of all of his work, but instead I was surprised by how reasonable it was. They gave me a full detailed inspection report to let me know of any other repairs I might need, but made 0 effort to upsell me. I can't recommend them highly enough.

Miguel Alamillo

★★★★★

a month ago

Stopped by to get a wheel/tire swapped on my trailer. Individual at the front desk was a bit rude. As I got back into my pickup to look up a shop, the owner walked up to me and asked if I needed anything. I mentioned to him my situation. He did not hesitate and immediately helped me out. Got me back on the road right away!

Sarah Brewer

★★★★★

a month ago

Marco was so friendly and kind. Offered very detailed explanations and updates. Then they only had my truck for 2 days!

Wyatt Denton

★★★★★

6 months ago

I had an issue with my 4Runner and being from out of town I asked around and was pointed towards Master Auto tech. From the moment I called to get an appointment to the time I picked up my rig the staff there was incredible. I have a 700 mile trip ahead of me and they pushed me through got all repairs done and me back on the road in 8 hours. If I lived here I would definitely go back to Master Auto Tech!

Kirk Tennant

★★★★★

4 months ago

Marco gave 110% service. We have been customers at Master AutoTech for at least 6 years since buying our car and the service keeps getting better. Thank you.

Juan Gutierrez

★★★★★

7 months ago

Amazing customer service… they were able to fit me in their busy schedule and take care of my truck. Justin and his team were not only professional but very friendly and helpful. Happy to see a hometown shop still retain its original its original message of willing to help.

Wyatt “Jonesy” Jones

★★★★★

7 months ago

Best Auto Shop in northern Utah. Justin, Marco, and the rest of their team are absolutely amazing. Their communication is on point, they're always open and honest about the work being done, and they set proper expectations. No matter how far away I am, I always take my cars to these guys. Always incredible!

Matt Pearson

★★★★★

4 years ago

You couldn't find a better group of guys at Master Muffler in Ogden. Simply said, they take care of you. They do quality work and always strive to go the extra mile. I have brought some vehicles that have some unique challenges their way and they always respond with your best interest in mind. I appreciate their frankness and their honesty. They do a great job and if you care about your vehicle, you'll be glad you took it there.

B S

★★★★★

6 years ago

JJ provides great customer service. The team here has years of experience and will help you find the correct solution. Great prices with knowledge and explanation. Very easy process to fix my cars exhaust. I will absolutely take my car here for future needs again.

Greg Secrist

★★★★★

5 years ago

It's not every day you find an auto shop that cares about their customers. Did I spend a lot of money here? Yep. Did they do a great job? Yes. Getting this "thank you" from them shows me they care about me coming back. They were very thorough and provided a detailed report on what was wrong with my truck and took the time to call me and explain things clearly so there was no confusion. They also stuck to their quote, even though my repairs were considerably harder than they initially thought. Based on my experience, I'd definitely recommend them. Keep up the awesome customer service guys!

Cowboy Will

★★★★★

Edited 3 months ago

It is always a great experience with these folks. Example: This week I brought in my classic Corvette with a challenging alignment issue to the Wall St. garage. The guys diagnosed the issue, gave me performance options, then took the time to get it right (working late to do it by the way). The Vette handles great! True professionals!

Allen Redden

★★★★★

a year ago

Master auto tech is a great place to have exhaust systems put on. I took my pick up and they explained everything in detail and did an installation. The pick up sounds fantastic. Very very pleased. I would recommend them to anybody that needs an exhaust work. I’m going to have additional vehicles service there

Logan Duncan

★★★★☆

a year ago

Pretty solid service. They were quick to assist when I showed up (I scheduled ahead for my issue) and when I arrived the employee at the desk went over what they had that I explained over the phone and double checked that they understood what I wanted and were thorough on their examination. I was presented with some possible fixes for things that I didn't ask for and was given the option to decline those repairs. Pricing was reasonable and I didn't feel taken advantage of. I can confidently say that I could recommend them for future car repairs.

Dolores Lobato

★★★★★

a year ago

I had an awesome experience taking my daughter’s car into Master AutoTech. They tested thoroughly and provided honest results and feedback. The drop off and pickup process was simple and convenient. When it came to charging me, they were fair and honest (I can’t say that enough!). It’s nice to know that Master AutoTech can be trusted as an expert and honest service provider!

Steve Letter

★★★★★

6 months ago

Excellent insight into the problems my truck was experiencing. They quickly devised a cost effective solution. Very happy with the results.

Susan Jones

★★★★★

a year ago

The team at Master Auto Tech got my car in for repair quickly and got me back on the road. They kept me informed of the entire process from diagnosis to estimate costs to completion and pickup. Everything went smoothly and they were very professional. I would highly recommend the team at Master Auto Tech on 36th and Wall in Ogden.