Matthews Tire

Andrea Lau

★★★★★

6 months ago

I was so worried about my leaking tire. I was unable to get in at the dealership where I bought my vehicle and they were able to get me in and out in 2 hours time even without an appointment. I have trusted Matthews Tire for over 30 years with vehicles at this location. I highly recommend Matthew's tires.

Linda Vanwyk

★★★★★

3 months ago

Travis was wonderful. I like that he is proactive in servicing my car. I’m confident I can drive my car and not get stranded somewhere.

tmshaker

★★★★★

2 months ago

I had a new set of tires installed on my 2017 Yukon with an alignment and the car rides so much better now

Beth DuChateau

★★★★★

6 months ago

I had a sudden horrible noise and they were able to figure it out quickly as well as get me new tires and oil change that I needed. So nice efficient and good price

Madeleine McDonald

★★★★★

10 months ago

I didn’t have an appointment but my tire was flat and I needed to get it filled before leaving town, and they graciously let me take it in and it was finished within a couple hours. They let me know what they were doing and were transparent about prices. Most importantly, they were friendly and inviting, good staff.

Deanna Thomas

★★★☆☆

8 months ago

I dropped off my vehicle and told them that I thought the battery was going and needed to be replaced. On a positive note, I was very happy with how quickly they got me in. I was happy to hear that indeed it just needed a new battery. However, I was not so happy when I picked it up and found out that I was charged $75 + tax for an electrical system check. Maybe they just wanted to be thorough, but in my mind if I tell them I think the battery needs to be replaced, wouldn't they just check the battery and if it's bad replace it? Why not ask me if I want to pay an extra $79 for an electrical system check? I can tell you I would have passed on the system check. Lesson learned.

Chris

★★★★★

Edited 6 months ago

Matthews Tire (Menasha location) is truly my first choice for oil changes and mechanical issues. They are honest and fair, and they go above and beyond every time I am there.

Megan Walotka

★★★★★

a year ago

I have been bringing my SUV here for the past 4 years since I moved to the fox valley area. I’ve had my fair share of bad experiences with other shops in the past so I’m always extra cautious. In the past 4 years I have never felt pressured into buying a service that wasn’t necessary and have always felt like I could 100% trust that they weren’t leading me astray when I’ve had things go awry with my vehicle. They have fit me into the schedule multiple times at the last minute when I had an emergent issue come up. Last week Thursday my check engine light started flashing, the whole vehicle started shaking and I couldn’t accelerate. I got my vehicle to Matthews right away and told them I just wanted to leave it there until they had a chance to look at it. They didn’t think they would have time to look at it until at least the following Monday. One of the gentleman at the front counter even gave me a ride home. I got a call Friday morning that they had diagnosed the issue, they gave me a quote, and were able to get it fixed for me by the end of the day. This place is absolutely awesome and they really take care of their customers. I will always recommend them to anyone who is looking for a good mechanic. Thanks Matthews Tire Menasha for putting me at ease and getting me back on the road so quickly!

Steve Schwartz

★☆☆☆☆

a year ago

Pulled in with a tire going flat. What a relief I made to a Goodyear outlet. Well, not that great. I understand they had appointments lined up and customers to serve. All asked was help to install the spare. Maybe they could help before close…maybe not. We chose to call our insurance road side service. They came and got it done quick. Then told us to come to their shop to fix the tire and install. Mr Tire was fantastic. Some of the staff at Mathew were extremely helpful coming out to fill the tire so I could get it off Mathew’s property. So much thanks to them. As for the service manager, liability was his key word and though promoted wanting to help, not so much. Thanks Mr Tire of Appleton !

Gary Charney

★★★★★

7 months ago

The Technicians are always professional. Requested vehicle maintenance is completed in a timely manner at a fair cost.

Alissa Moua

★☆☆☆☆

11 months ago

We have been to this place twice now and both times we were disappointed . They don’t call you to let you know what exactly they are going to do before doing it . One time I told them about my alignment and how the car dealership said they couldn’t do it . I specifically asked the worker helping me if they will call me to see if it something they would be able to do or not . I was also getting all new tires that day . The worker told me they would and the only time they called was when my car was finished . They did all new tires and the alignment . What if I didn’t have the money? That is specifically why I asked for a phone call first . The SECOND time we came here we had a flat tire . The base speaker is where the spare tire should be . So since we had the spare tire on the base speaker had to be in the back seat so it didn’t break . We told Matthew’s tires that we had that and needed them to put that back after they fix our tire and put the spare tire back in the trunk. We even had someone walk out to our car to show them what we were talking about . They told us they would do it. Later that day when we went to get our car they didn’t even have the courtesy of fixing the trunk after putting the spare tire in . ALSO they didn’t even put the base speaker back it was still sitting in the back seat . We didn’t realize till we got home because I heard a ton of clinking in the trunk and then I didn’t realize the base speaker wasn’t in until the next day I put my daughter in her car seat . I looked at the paperwork they gave us and it even says in the notes to put the base speaker back . Gave this place 2 times and both times they disappoint .

Megan Horejs

★★★★★

9 months ago

Called to make an appointment for an oil change and they had availability same day (though, I did go the next day since I was working during their open slots). They were really nice and the service was quick!

Bonnie Sommers

★★★★★

a year ago

I went to over 5 places get my license plate bulb changed and nobody could help me, I finally just took a chance and stopped at Matthews they were about 10 minutes from closing so I didn't think they would be able to but they did. For the life of me I am trying to remember the names of the woman at the register and the pro that changed my bulb but I cannot, but HUGE shout out to them for staying that extra 20 minutes and letting me and my crazy friend and 3 boys come in from the cold while waiting. You 2 are awesome

Holly Slomski

★★★★☆

Edited a year ago

I had reviewed this place based off a bad experience, however they had remained kind and helpful as much as they could. They continued working w me through a separate issue and only showed me respect and kindness. I felt human. So my previous review doesn't do them the full justice of my experience.

Vicki Bosanny

★★★★★

8 months ago

HONEST - fair pricing, knowledgable & caring - did I say honest? We have been clients there for about 40 years. How many people can say they have had same auto service for that long??

Joel Krueger

★★★★★

a year ago

I appreciate that the staff and mechanics are consistent. They know me and my cars quite well. I left my previous auto shop because each time I returned for an oil change or service there were different people working there. Matthews feels like the family auto shop I can trust.

Anonymous Here

★☆☆☆☆

a year ago

I had a poor experience. I had bought a new battery that a friend recently installed from Advanced Auto. It wasn't tightened/installed properly. My vehicle died, was towed to Matthews. They told me it was a bad battery that I had bought. They quoted me for installing a brand new one with just having it looked at as $554.00 total. Told me they would give me the bad one to return it. I'm glad I didn't do it because Advanced Auto would have not exchanged it. I didn't have the money on me, Thank God. As they had it running now, I drove it back to Advanced Auto where I originally bought the battery, and they were baffled. They tested everything and called Matthews. Advanced Auto said my battery was working perfectly. It only drained because it wasn't installed properly. I still had to pay Matthew's $74 just to install it precisely and have my vehicle running again. I feel as a female they tried to wrangle me out of a ton of money and that is sad, as I am a single mom just trying to make it.