Mavis Tires & Brakes

juane gaming

★☆☆☆☆

2 months ago

Today I had a bad experience here. I called them before to see if they had a wait time and they told me they did not. After walking inside and seeing that it was a fleet car there attitude change. It took more that 2 hours to replace a battery. Their excuse was that the fleet company wasn’t approving the work. After I pursued to ask about approval they were like “they just approved it” even knowing that repairs under 1000 is always approved. At the end when they wanted it took 5 minutes to do the replacement.

Andre Johnson

★★★★★

8 months ago

Sooo!!! This morning my right front tire was looking a little low. My wife informed me that Mavis have free air!!! I stopped by there to put air in my tires not knowing there machine was broken.It was nothing on it saying BROKEN ,so I'm out there pumping the tire up and the valve breaks after 8 attempts. Finally the clean up guy tells me it's broken.,You can use the shop one. I use the shop one and it inflates my tire within 5 seconds!!!!!!!!!! I'm like w😙 w. Then I'm like 😔 cause all the air goes out in 2 seconds. Fortunately, These guys are experts!!!! They had me up in going in less than 15 minutes. Replaced the valve and I was able to get my kids to Camp and Daycare on time. I'm grateful and much appreciative of the staff who helped me get me back on the road and make this a very positive experience for me!!! I will be going back to purchase tires and have car maintenance done!

Damani Mizell

★★★★★

3 weeks ago

Donnie is an amazing store manager. He assist yall customer. He treat all customers equally, and I would prefer anybody to the Mavis that he run.

Lewis McCaskill

★★★★★

3 months ago

Outstanding service from start to finish. The oil change and tire rotation were done quickly and efficiently, and the staff was professional and friendly the entire time. I really appreciated how smooth and hassle-free the process was. I was in and out with no issues. Highly recommend!

stephen holderman

★★★★★

3 weeks ago

The Mavis Team were excellent and very prompt in assisting me with my vehicle today. They helped repair my tire and get me back in the road and charged me very fairly. I would recommend them to shying.

Fatima Mondragon

★☆☆☆☆

6 months ago

On 08/01/2025, I purchased two new tires from the Mavis location in Smyrna- Cobb Pkwy SE…Just four days later, on 08/05/2025, I walked out to my car and discovered that one of those new tires was completely flat. I managed to inflate it using an air machine and immediately drove to the nearest Mavis location in Union City, since I had purchased a warranty on the tires. Upon checking in, I was told by Bryce wait would be about an hour. However, after just 15 minutes, I was informed that “nothing was wrong” with my tire. When I expressed to that I could hear air escaping, Kyle (technician) dismissed my concerns and instead began asking irrelevant and condescending questions—such as whether I had driven on a sidewalk—questions I am confident would not have been asked if I were a man. Despite my insistence, they refused to properly inspect the tire. Feeling unsafe, I chose to drive home via back roads instead of the highway—a decision that likely prevented a disaster—because as I drove, the tire pressure began to drop rapidly. I stopped at a local tire shop in East Point, where the technician immediately found the issue and showed me the defect after removing the tire. I had no choice but to purchase a replacement tire out of pocket. It is clear that the Union City location never properly inspected my tire, which I can only attribute to negligence and a dismissive attitude toward me as a young woman. This failure put me at serious risk; my tire could have blown out on the highway, causing a severe accident and potentially harming me and others. I escalated this matter to corporate, who informed me the regional manager, Marcus, would contact me. Instead, the store manager called on his behalf. It has now been over a week, and the only proposed “resolution” is a $100 voucher—an insulting offer considering the gravity of the situation. I spent nearly $600 on two tires and a warranty for exactly this kind of situation. Instead of honoring the warranty and ensuring my safety, Mavis chose to dismiss my concerns entirely. This is not just about poor service—it is about gender-based discrimination, negligence, and an alarming disregard for customer safety. I have expressed to the store manager & Marcus -the regional manager for Mavis -Union City that I am requesting a full refund for the tires and for the experience which was unacceptable and could have ended tragically I am hoping by sharing my story to help prevent other customers from becoming victims of this kind of treatment by Mavis Tires—Union City and the company as a whole. Also to add to this, Marcus has since then contacted me and refused to refund me, I asked him to escalate this matter and he said he would. However I pretty much have been ghosted by Marcus the regional manager for Mavis Tired- Union City.

Tori

★★★★★

3 weeks ago

Really loved my experience with getting my oil change. It was quicker than what I thought, it was going to be. The staff are also very friendly and helpful!

Sophia Jones

★★★★★

4 months ago

Some of the best customer service I’ve received in a while. Quick work and expertly done. Bryce and Donnie treated me with a smile and made me feel so welcome. I can’t wait until I come back.

De Anderson

★★★★★

2 months ago

I brought my new car to Mavis Tire with a slow leak that my dealership refused to repair because they only offer new tires. Donnie listened, explained the options, and had his technician check the tire thoroughly. They found a nail, confirmed the tire was otherwise in great condition, and performed a straightforward repair instead of pushing me toward a replacement I didn’t need. The entire experience was professional and thoughtful. The tech was intentional about protecting my car—he covered the seats before getting in to move it (huge plus with a white interior!). Donnie kept me updated, the turnaround was fast, and their transparency inspired real trust. I left with a safely repaired tire, money saved, and confidence that this shop values customers over upsells. Highly recommend Donnie and his team at Mavis Tire.

Zee_ LolaJ

★★★★★

a year ago

Customer Service was Excellent. Not sure if he's management or not, but the guy walking around Romero, was very personable and considerate. He made sure that everyone waiting was satisfied thus far, and taken care of. I thought that was Really Great. The store was clean. And I had a Great time with others in the waiting area watching Family Feud! Bonus Points: I was in and out in under 2 hours. Great Great job guys!🤗💜

Brionna McCray

★★★★★

a month ago

Bryce, Don, and the rest of the Mavis crew were phenomenal! I visited today to get a new tire and they got it fixed in no time. Everyone was so professional and knowledgeable. I will definitely be coming back for all of my maintenance needs.

Lauren Bussell

★★★★★

a month ago

Don and Bryce and the entire Mavis team were amazing. Very professional and knowledgeable. Needed to mount a new rim on my car and they took care of me right away. I highly recommend this location for any car related issues.

Benjamin Korley

★★★★★

a month ago

I came to get my oil change and breaks done. All the employees there had a great attitude and were all helpful in answering my questions and getting my service done. Special thanks to Omar and Stephen for helping me with my car. They were very patient and informative with me and I will definitely not go anywhere else but to those two if I need an oil or tire change.

BlaireIngram

★★★★★

a month ago

I had an unexpected flat due to a pothole. Donnie was incredibly helpful. They assisted me right away, got my tire replaced quickly, and provided great customer service throughout the entire process. Highly recommend!

Lavette Raston

★★★★★

6 months ago

I honestly pass by at least two other Mavis locations and definitely tons of automotive repair businesses, just to come to this particular location. I travel the distance for the great service. I appreciate how professional their Manager (Donnie) is & has been over the years. He and the older guy in the last garage bay seem to have a great understanding of what's needed to get my car in and out. I am a single mom so I find comfort in knowing I'm not getting taken advantage of. I take my car and I've recommended them to my coworkers, we all have made them "our car guys", lol...

Alisa

★★★★★

3 weeks ago

I had a great experience at Mavis on Jonesboro Rd. I called the morning of the day I went in for a price check on a tire, and they honored the lowest price when I came in. I got a tire replaced around 5pm without an appointment and I was almost in and out. Super fast service and excellent customer service. Thanks!

Stefan Kowalewski

★★★★★

10 months ago

We had an excellent experience with Mavis Tires & Brakes! We were on a road trip and got a flat tire. When we arrived, they got us in quickly. They also had the tire, not just the size, but the brand/model, to match our other tires. The staff was super friendly and helpful. They understood our situation and did everything they could to accommodate us. I highly recommend Mavis Tires & Brakes!