Mazda Service

Greg Conley

★★★★★

a month ago

Fast and friendly service. Comfortable waiting area and fresh coffee.

Samantha Wolf

★★★★★

a month ago

The experience was great! Didnt take all day and they even gave my car a wash

Jeannie Anselmo

★★★★★

a month ago

They are so helpful and addressed all of my concerns. Lori was so amazing in listening to me.

Dillon Clark

★★★★★

a month ago

Everyone here always takes good care of me, especially Caleb, never a complaint!

Teresa Reid

★★★★★

a month ago

Lori was exceptionally attentive and helpful throughout the warranty repair process. A pleasure to work with.

Eric Hans

★★★★★

a month ago

They found items that were covered under my bumper to bumper warranty and had me come back to fix them. I would have never known as I was in for something else. No charge to us.

Lisa Lozier

★★★★★

10 months ago

My service experience at Chico Mazda was excellent. Service Advisor Caleb was prepared for my appointment when I arrived and gladly accepted the service special coupons I brought to the appointment. Service Technician Nick provided a full circle inspection video detailing my vehicles overall condition and provided an optional recommendation to replace the cabin and engine air filters. All of the requested services were completed in a timely and professional manner. The customer waiting area was clean and spacious.

Desirea Corhler

★★★★★

a month ago

Great customer service and very informative when it comes to having your car serviced. They go through every detail and continually providing updates while you wait for your vehicle.

Noah Humphrey (Noah LH)

★★★★★

a month ago

Remi was absolutely amazing. He cared about my car and I and that "we" both recieved good service, whether that be good mechanical or customer service.

Danny Oakley

★★★★★

a month ago

Caleb was the man. He helped me get everything I needed and then some for half the cost. If you ever need anything, go ask for Caleb January. you won’t regret it.

Dominick Martinez

★☆☆☆☆

4 months ago

I have been to this location a few times and they do not respect your appointments for oil change. I called off work to get work done and waited 3+ hours, for something so simple like an oil change. Their service techs need to work more efficient and respect the appointments that are given.

mtran0629

★★★★★

a month ago

Chico Mazda service department was my car repair saviors. Worse possible thing that could happened, happened right as we're heading in for Christmas to spend with family. Our Mazda overheated and was steaming on Highway 32. Literally less than 10 miles to destination and our car flashed a huge warning that it's overheated. We were baffled because we had just taken it in for service in Los Angeles 2 months prior with a vehicle inspection and general maintenance. So the start of our trip created a lot of stress and anxiety because our car overheated. We take it into Chico Mazda for a diagnostic test and they tell us what's wrong and helped us even though it wasn't their problem to fix. If I could take my car in for regular service, I would definitely come back to Chico Mazda if I didn't live over 600 miles away. Caleb and Mike were so helpful and tried not to create more stress for us and my huge family of 6 traveling. If you're in the area and need service for your Mazda, I would highly recommend it here.

Paul Featherstone

★★☆☆☆

a month ago

I made an appointment for 11:00 and showed up around 10:45 as common courtesy. The service was for oil change, tire rotation as needed and a recall. I was told a little after noon it would be ready. Well a little after 2:00 it was finally ready. Not a big deal except we had family coming in from afar. I was texted and told we are a little backed up and the person working on your car is at lunch. Why make an appointment working around your own schedule and actually planning for a little setback. Wow. No discount but thank you for understanding. How about understanding customers time as well!

Teresa Tindill

★★★★★

a month ago

Chico Mazda was quick to schedule my appointment the next day. They worked with me to get a ride back to work. The service was great and the staff was friendly.

Aron Bert

★★★★★

a month ago

Remi was very understanding and professional when working with my CX-30 as a service advisor. He communicated the progress and made sure me and my wife were taken care of after she came from chemo treatment.

Tamara Lopez

★★★★★

a month ago

Very accommodating to me with a rental car and when i couldn’t return the car the same day.. The next day they brought me my car from chico to cottonwood.. I was so appreciative of this.. Very helpful.. I do wish there was a mazda dealership a little closer.. because its an all day thing to get an oil change.. Seriously! They are not quick..but the rental car is helpful

Santi Teague

★★★★★

a month ago

I truly drive two hours to the Chico Mazda dealer to have my car being maintenance by your service staffs. I’ve been working with Caleb January. He is phenomenal. Outstanding costumer service. Made me feel super VIP! Thank you Caleb.