Meineke Car Care Center

Suzanne Luce

★☆☆☆☆

5 months ago

This place is a MAJOR hussle. The two times I've been there they try and upsell you on lots of repairs.. This last time stating they knew the history of my vehicle. I had done some of the recommended service at the dealer about 10,000 prior. Stir clear

Joshua Sparks

★★★★★

10 months ago

I had a great experience at Meineke Car Care Center! They did an excellent job with my car and kept me in the loop throughout the entire process, which I really appreciated. The staff was professional, honest, and took the time to explain everything clearly. It’s refreshing to deal with a shop that values good communication and quality work. Highly recommend!

Zhareen TD

★★★☆☆

6 months ago

We bring our car here multiple times for 2 reasons: 1. Convenience 2. First few times we were impressed with the customer service, as well as the service they did. However, A couple of months ago, we brought the car for windshield repair. We told them upfront of the repair needed. Unfortunately, we have to go there 2 or 3 times for the same thing because it was not fixed the first time. Yesterday 8/29/25, we brought the car for bulbs replacement=headlights/signal lights +$$$ labor cost. We drove the car last night and noted the headlight light was pointing to the right side. We assumed that lights are checked properly, but sad to say its not. We are really disappointment.

Andrew Riffel

★☆☆☆☆

Edited 9 months ago

I originally went to Meineke because my brakes felt spongy — likely due to air in the brake lines — and my electronic parking brake wasn’t working after a previous brake job. I authorized a brake flush and parking brake service, which I was charged $400 for, including $212 just for the parking brake. After the service, not only was the parking brake still broken, but all my dash lights came on, which were not on before. The technician Mark said my rear brake caliper was “completely broken,” but it wasn’t leaking and had never been a problem until after they worked on the car — making me question if they damaged it themselves. Instead of fixing it, they tried to charge me $457 more to replace the caliper. When I declined, the tech was very pushy over the phone, trying to pressure me into more work. Then the next morning, in front of other customers, he told me to buy the part myself at AutoZone and he’d install it for $60 — a huge shift in tone that felt unprofessional and performative. I was never offered any discount, despite paying full price for work that didn’t resolve the issue. What really crossed the line was what they wrote on my invoice: “He stated he is going to have his friend that damaged the brakes install his caliper.” That’s disrespectful, unprofessional, and inappropriate to include in a customer document. They have no proof of that, and considering the caliper issue started only after their service, it’s just as likely that they caused the problem. I walked away with more issues than I came in with — dash lights on, unresolved parking brake, and no accountability from the shop. I do not trust this location at all, and I strongly recommend going to a shop that values quality work and treats customers with honesty and respect. Since posting this review, I had my car inspected by the dealership. They confirmed in writing that the damage was caused during the service at your location. I’ve already sent this report, along with photos, to Meineke corporate and am still waiting on a response. I’m sharing this here so others are aware, and I’ll update the review again based on how Meineke decides to handle the situation. I’m still open to a fair resolution.

Jenelle Berrien

★★★★★

a year ago

I had a great experience with Meineke when my car wouldn’t start one morning. I called them and they had my car picked up and towed for free. They sent me a very detailed review of all the problems and they were super friendly and helpful! I had no pressure sales pitches or anything like that. I was informed of everything as it happened and I made the decision to fix or not fix the problems.. Once the repairs were completed, I picked up my car and was satisfied with the results and the service. I would recommend this center for its friendly customer support and very thorough service!!

ron middlebrooks

★★★★★

2 months ago

Complete brake job with brake fluid flush/replacement. The manager Mark, takes great steps in explaining the details of needed repairs. Most professional, in all aspects of service. Highly trust/recommend!

Tony Delatore

★★★★☆

Edited 3 months ago

Brought my car here for a diagnostic, didn’t follow through with repairs because it was quite costly and went to pick up my vehicle and now my battery is completely dead. UPDATE! They called me in to make it right, Mark and Ryan assisted me and got my battery problem handled along with fixing my brake switch and bulbs. Greatly appreciate them for that!

Charles Bosecker

★☆☆☆☆

4 months ago

Absolutely horrible service. I had a 9:30am appointment today and arrived 15 minutes early. As soon as I walked in, the person at the front desk told me they were short-handed and busy, and that if I left my truck it wouldn’t be ready until later this afternoon. When I scheduled the appointment, I made it very clear that I would be waiting because I needed to get back to work, and I was told the service would take about an hour. To show up and suddenly be told it would take all day—with zero notice—was extremely frustrating. They could have easily called to let me know they wouldn’t be able to accommodate me. Instead, I was basically told “too bad.” This is completely unacceptable. I will never return, and I strongly recommend that anyone reading this take their vehicle somewhere else.

Michael Hassan

★★★★☆

3 months ago

Would have been 5 stars if it were not so expensive. But I guess with a going rate per hour of $200+ per hour, it doesn’t take much to rack up a bill. This was a competitive rate with other shops that are capable of fixing a German auto (BMW).

Dutch Verheijen

★★★★★

5 months ago

Extremely friendly people doing an extremely efficient job. Absolutely the best car repair experience I ever had.. They saved me from having to spend a lot more money because of a incorrect diagnostic that was done by another car repair outfit. I love these guys!!!

Allan Mapa

★☆☆☆☆

a month ago

I scheduled an appointment with them (10:00AM), they said I could pick it up in about 2 hrs. When I came in for my appointment on the next day, the guy in the front desk said they could work on my car late in the afternoon. I asked, I thought I have a prior schedule? The guy said that he can't do nothing about it. I just left and look for other shop.

Jehrome Thigpen

★★★★★

a month ago

I trust Mark and his team with both my work and personal vehicles. They are always transparent—clearly explaining what needs immediate attention versus what can be addressed later. Meineke is the auto repair shop that Southern Highlands has been missing for nearly two decades, and I’m glad to finally have a place I can rely on.

lorise david

★★★☆☆

a month ago

Customer service was good. The front desk guy, Lee, was helpful and friendly. I got an oil change and was told the technician would do a walk around and see if I needed anything else done to my vehicle. I received a detailed report with photos of all the things that needed attention. This is where things get weird. I’ve had my Jeep for 4 years and it has really low miles—26k to be exact. I was confused by all of the things they found wrong with my vehicle and my husband was unavailable, so I ran the report of findings through ChatGPT. Chat said everything was completely unnecessary, especially with how low my miles are, and the services were simply an upsell. In total, I almost spent $600 on services that were not needed. I get it, they are running a business. However, this seemed like I was being taken advantage of.

Muang Saeteurn

★☆☆☆☆

a month ago

After this experience, I don’t think I could ever trust another Meineke. I was tricked by these good reviews so I think it’s necessary to voice what happened to me. I came here for a quick oil change and so much went wrong: 1. They gave me false info about my battery saying I needed a replacement when I JUST replaced it. I took it to autozone and they tested it at 85%. 2. The oil filter canister was leaking pretty badly. A rubber sealant was missing. I can’t imagine what would happen if I didn’t get my vehicle fully inspected by a close friend, mechanic. 3. They said the arm control busing needed replacement, upon 2nd opinion, they were fine. Even if they offer a great coupon or deal, it’s not worth it. Trust me.

Danny

★★★★★

3 months ago

I want to sincerely thank the team at Meineke for the excellent service they provided while fixing my wife's car. They were extremely professional, patient, and took the time to clearly explain the issue, making sure we fully understood what was going on before any work was done. Their understanding and willingness to answer questions made the entire experience stress-free, and they truly went the extra mile to ensure everything was handled properly. It's not easy to find a shop that combines honesty, skill, and great customer service, but this team delivered all of that. A special thank you to Jacob, Chris, and Mark for their outstanding help and professionalism. We truly appreciate the care and attention you provided and would highly recommend this Meineke location to anyone in need of reliable service.

Gary Ruddell

★★★★★

5 months ago

Mark and his staff at the Meineke store on Raimbow and Cactus were amazing. From the moment I walked in the door I knew I made the right decision coming here. They gave me options for the brake materials we could choose from, and explained the plus and minus. The asked if I had served in the military, I did and they gave me a military service discount. All in all it was a great experience, and I will be back anytime my car's need attention or service. Thanks guys.

Earl Eastman

★★★★★

a month ago

I had a great experience at Menieke. I brought my car in with some concerns, and Lee took the time to properly diagnose the issue. They identified problems with both the thermostat and the transmission and clearly explained what was going on before any work was done. The repairs were handled professionally, communication was solid throughout, and there were no surprise charges. My car is running great now—honest service and quality work. Highly recommend asking for Lee if you need reliable auto repair.