Meineke Car Care Center

C Miller

★★★★★

Edited 6 months ago

Thanks Jeremy and Travis to include the mechanic for providing excellent customer service! I deeply appreciated the time it took to complete a thorough inspection of my Honda Accord, which saved me thousands of dollars! Providing customers a detail report with pictures of your findings is awesome! Travis your honesty in the projected cost of ABS repair issues mean alot! Most females don't generally know the cost of mechanical repairs which I do because I conducted a thorough research with several mechanics! Thanks again for the excellent service!

Miss Elisabeth

★★★★★

5 months ago

From start to finish I had one of the best auto repair experiences of my life! From the free tow from my house to the shop (it’s free for a less than five mile tow and Mike the tow truck driver was on time and friendly) to the first call with Darryl who kindly shared all of the amenities to Travis who liaised all of my care need priorities!! Stellar staff, stellar service and affordable financing!!!! Much love to Travis, Darryl, Mike and the mechanics!!

Tyler Ingram (Jolly)

★☆☆☆☆

4 months ago

Made an appointment to get a quote on a repair. Tried leaving work early, but traffic prevented me from getting there before they closed. Called ahead and informed them, rescheduling it for the following day at the same time. The guy there asked if I wanted to make an appointment, to which I pointed out that I had one. Was then told all the technicians left early. Cool. So glad I left work early two days in a row.

Chantelle Moten

★★★★★

3 months ago

Came in really last minute because I noticed I was missing 3 lug nuts. It turned out to be a bigger problem. They got me in real fast and took care of it, and also let me know other issues going on with my vehicle. Very professional, and explained what was going on well. They even gave me a loaner car when we realized it was going to take longer than we expected. Thanks to Travis for the exemplary customer service!

Lyn McCormick

★★★★★

a month ago

I went in for a vehicle state inspection. My first time here went smoothly from phone call, scheduling appointment to checking in and out. Staff are friendly, courteous, and honest---not 'pushy', if you will.

Renee Perry

★★★★★

2 months ago

Travis was a very well communicator and was able to follow up on my issues that I had with service on my truck. Working with the public is sometimes demanding and I applaud his customer service skills as he was able to get what I needed done in timely manner. Thank you.

Shane Tompkins

★★★★☆

6 months ago

I reserved an appointment at 830 am for an inspection over a week in advance. I set my whole day around it, put kids on the bus, childcare for the littlest one, work hours, everything was set. I walk in for my appointment and the man tells me it's going to be some time there's a person in front of me. What do you mean I have an appointment at 830 and should be seen immediately. Nope the walk in takes precedent I guess not the person who reserved it ahead of time. So there is no reason to reserve online then if anyone can just walk in in front of your time and cause you to be delayed 3 hours for your car to be done. Not happy at all. Big waste of time and again absolutely no need to reserve unless you pick the very beginning time for the day. EDIT: Still unhappy over the issue this morning HOWEVER, I will say the manager made every effort to make things right with me. He was very informative and made me feel like my concerns were heard. Even when more things turned up wrong on my inspection and parts were needed he made an extra effort to get me done and out of there asap keeping me in the loop the whole time. Im revising this review solely based on the actions of this man and how attentive he was to my concerns. He treated me like a human being something I'm not used to in the service industry. I will be coming back here for future needs because I feel this man did right by me as a customer. Thank you Travis for all your hard work and attentiveness as well as the boys in the back pitching in to get me done today. Upping my review to 4 stars and well deserved thanks again Meineke

Silvia Castro

★★★★★

3 weeks ago

Quick and easy. Had our state inspection complete before our appt even started. Very easy to communicate with. Will be going back for our other car.

AlexaRose Knapp

★★★★★

a month ago

Travis and rest of the team were very helpful making sure I was able to come in and have my oil changed. They have always helped in my time of need! 10 stars!

Parker Mathias

★★★★★

5 months ago

I came in with a pretty bad oil leak on an older car and they took great care of me. Very thankful for the quick service, kind hospitality, and attention to detail. Travis fully explained everything they found going on in a way I'd understand and helped me navigate my next steps in repairs. Highly recommend!

ray kirby

★★☆☆☆

4 months ago

I scheduled an appointment with Meineke for an oil change. I showed up on time and was told the appointment was not listed on their schedule and I would have to leave my car for most of the day. i could not do that and rescheduled for the next week. I, again, showed up on time and was told they would get to my car soon. After almost 2 hours, my car was finally pulled into the bay for the oil change. The change and service went well after the long wait for a scheduled time. I had to cancel and miss an appointment because of the 2 hour delay. What good was the appointment if I could have walked in and waited for several hours??? I hope there will be changes made so I can, again, depend on Meineke to take care of my vehicles. I'm 82 years old and I can still change my oil in my driveway in a half hour! Also, adding nearly $10 for shop supplies and oil disposal seems rediculous and becomes just another needless fee. Just include it in the cost of the oil change or eat it as a normal business expense

Lindsay Lawrence

★★★★★

2 months ago

Travis was great at getting my car in quickly and being transparent on the necessary as well as the cost. Brian completed the repairs efficiently. They both helped ease the stress of having unexpected repairs.

christine ramirez

★★★★★

a month ago

Amazing service. This is my go to shop for when I need maintenance or a fix for my car. Christian does a great job and has been an amazing technician. And the staff is always super helpful. This has been the best shop I’ve gone to compared to many other shops!

Jim McCard (Jimmi)

★☆☆☆☆

Edited 3 months ago

Wish I could say I had a good experience here. I'm an ASE certified technician and service consultant. Had a car in my rental fleet break down on a guest. He brought it here. Freddy spoke to me and quoted me an absolutely outlandish price on two rear brake hoses. We negotiate back and forth and he is "nice" enough to knock off 350ish dollars. That's 350 dollars he knocked off and they still made money I'm sure. Bill was 378.75 I paid. My guest leaves, car gets towed to a Firestone with no brakes about 2 hours away from this store. The brand new hose they had installed was twisted and rubbing on the tire until it ruptured. This morning talk to Freddy bright and early say I want my money back. He says his manager is in at 9am. He'd call back. Spoke to someone else. Don't worry they'll reopen the ticket and refund you the money. 5ish pm today Freddy calls back. Wants to know what Firestone charged. I said irrelevant. I want my money back for the original job that didn't get done properly. Says he has to write a check and mail it. I tell him the other guy said it would be refunded to my card. He's talking to his boss and will call me back. I said Freddy have your boss call me. Trust me when I say. Run don't walk from this repair shop. They can't fix a car and can't figure out how to refund a customer. Edit: The manager has been out sick and no one else above him could have their contact information given out. I have yet to receive a refund for any of my money and tomorrow makes a week.

Eric Osborne

★☆☆☆☆

a month ago

The communication is awful in this place, I took my car in for a simple state inspection, they failed it stating the 3rd brake light was out. I ran right down the street to autozone, changed the light myself took all of 15 minutes. Ran right back to the shop and all of a sudden the state inspector had left for the day. They suggested I call the following day to make sure someone would be there in the evening, I called... surprise no one was there in the evening. They then suggested i call the following morning to verify someone would be there after 5 to do my reinspection. I called this morning and they assured me a state inspector would be there until 6pm. I arrived before 5:30... what a surprise the state inspector left at 4. And the employee working the front counter response was he has no idea why i was told to come this evening when no one would be there in the evening after 4 for state inspections. Offered no solutions and just said sorry. So waste my time and continue to keep telling me to call and verify someone would stay late knowing your state inspectors leave at 4pm. 10 out of 10 would not recommend. If 0 stars were an option I'd select it. You guys are terrible! Do better

Caspian

★★★★★

a month ago

Best Meineke in Hampton Roads. The following is a documented account: -Operation Oil Change- 2/2/26 [14:06-16:32] Frontline Operations Specialist Lieutenant Travis fortified and defended his company’s outpost against a demonic attack. As the demon entered the perimeter and began its assault against Lt. Travis and other bystanders, Lt. Travis led his operators to a fortified position. After 2 and a half hours of maintaining the threat while witnessing his men and innocent civilians take damage, Lt. Travis was struck with a verbal round himself. The fighting ensued as Lt. Travis hammered to the rally point to make radio contact with Commander Ryan [not pictured]. Lt. Travis was ordered to break contact and limit causalities as his wounds increased. Bleeding out, Lt. Travis relied on the teamwork of accompanying spiritual operators to complete the mission, presenting leadership and remarkable performance on the battlefield while finishing the fight. As Lt. Travis stated in a post-op brief, “In 20 years of doing this job. I have never experienced anything like this before…” Lt. Travis bestows the highest award for Valor after today’s courageous restraint against the present threat. -Council of the Lord. Lt. Travis, I would like to personally thank you for leading us through this particular operation. It was an honor serving with you. -Caspian, SO3, Demon Hunter.

Eryn Lightfoot-Frank

★★★★★

2 months ago

Meineke on Holland Road is undeniably one of the top auto repair shops in the 757 area. Travis provided excellent, professional service, ensuring a smooth experience. I was attended to promptly and received a loaner vehicle during the repair process. Communication throughout the service was clear and efficient. They offer multiple payment options to help get you back on the road safely. Customer safety and satisfaction are clearly prioritized. For quality vehicle repairs, I highly recommend this location. The lobby is clean and comfortable, and the staff are courteous and professional. The customer service is outstanding and exceeds typical standards. I will always trust the team at Meineke on Holland rd .