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About Business
Meineke Car Care Center brings expert Car Repair solutions to the local community in Raleigh, NC, Raleigh. From Auto repair shop to complex Car Repair projects, they maintain high standards of service quality. Local residents in Raleigh, NC appreciate their attention to detail, leading to a consistent 4.5/5 rating from 821 reviewers. By focusing on the specific requirements of the Raleigh, NC area, they have built a loyal following among local Car Repair customers. Explore their full range of Car Repair services and see why they are a preferred choice for customers across Raleigh, NC and beyond.
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Google Reviews
Sylvia Rodriguez
★★★★★ Let me say that myself and my boyfriend had great experiences at this location. As a woman, I have had negative experiences at car care shops where I've been up charged or just treated rudely. The people working here are knowledgeable, approachable, friendly, and quick! The front desk care representative goes above and beyond and any of the technicians who came by were just as wonderful.I hope everyone who visits this location can show their appreciation!!
The Dome
★★★☆☆ SATURDAY, September 27, 9:55 a.m. - The place is closed. I guess they need to update this information here on Google Maps.
Cary Young
★☆☆☆☆ The new picture is the type of washer they used with my oil drain plug. It was too big and never should have been used, that's what the Manager said when he came into the waiting area. He then showed me the proper washer, and I immediately asked, why didn't he use that washer. Crickets? Well, I fixed one of the problems that Meineke caused this week, I got the oil changed in my truck. After they messed up securing the drain plug properly and a couple quarts of oil dripped out of my truck, I took it back to Meineke to be fixed. They changed my oil again and I was hoping the drama was finally over. The next day, I went out and checked my oil level in my truck(I just had to). And sure enough, I was 2/3 of a quart low. They don't know how to secure the drain plug properly and they don't know how to read a dip stick?????? Next week, I'm hopefully fixing the stripped lug nut. Thanks Meineke. Folks, Meineke does not stand behind their work. You've been warned. It started with my truck. 15 minutes into the service, the mgr tells me they stripped one of my lug nuts and couldn't rotate the tires. He had know idea how to handle the stripped lug nut, huh. Meineke did it, and doesn't know how to fix it. The picture below is the oil slick on my driveway that Meineke caused when they put this big silver washer on the oil drain plug that didn't seat properly. Sent one of their employees that sprayed 2 aerosol cans of something on the oil slick and left. I then spent an hour with a hard brush in 96 degreed heat trying to scrub it off the concrete. The oil slick didn't come off. Meineke did it, and won't fix it. The other problem is all three vehicles had oil all over the interior of the cars/truck. The picture below shows oil droplets on the door of my truck. I kinda chuckled and shook my head in disgust because after cleaning a lot oil off my floor mat and center console, I guess I just missed those tiny oil droplets. There was also oil on the center console and leather seats in both cars. I've probably spent more time cleaning up oil than Meineke spent servicing my 3 vehicles(not done yet). From 2007-2019, I had my vehicle serviced at the NTB shop on Baileywick road between 150-180 times and never had a single issue. Their mgr left and I've been wondering in wilderness of incompetence every since. The search continues!!! I forgot to mention another situation that I've never experienced before, sorry I'm an old geezer. My third appt. was an 8 am appt on Wed. On Tuesday, I hadn't received an email confirmation from Meineke, so, I called the mgr. and asked if I was set for Wed. He said absolutely, 8 am Wed., great. I got there a little before 8, and the mgr. tells me he can't service my car today because he had to fire one of his guys and another didn't show up. I don't know exactly what happened, but I think he forgot to log my appt. that I conveyed to him the week before and was over booked. All the bays were full, who was working on those cars? Managers text August 8th, this all started in the middle of July "I completely understand. I had a nice long talk. These guys get busy and start rushing, than that's when we have issues. We have to slow down and watch what we're doing. Again I apologize, I'm going to speak with my guy and have him get that spot taken care of. No matter what it takes. More so, let me know if you find any other spots. I can have those cleaned off the car's as well. I just want to make sure your taken care of." Managers text Aug. 14th, 2 weeks, haven't heard anything "I have not forgotten about you. I ordered some compound that suppose to break it up and that won't hurt your grass. Bob let me know you have a nice lawn and I want to make sure it is not damaged at all, when we do this. I am still wanting to hear back from some power washers as well. The two I talked to, didn't seem qualified. I'm not wanting to cause more harm than good. We will get that oil stain, one way or another." It's been over a month, and I can assure you folks, Meineke hasn't taken care of anything.
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