Mercedes Benz of Billings

Ravi Patel

★★★★★

2 years ago

I was looking for a particular car and color and found it at this dealership, but I live in VA. It was a 2023 E450 Coupe 4Matic with an emerald green exterior and a peanut butter interior. At the time I was looking this was the only CPO in the entire country with this color combination in a hard top. I was contacted by Zachary who was very responsive and helpful throughout the whole process, as was the entire staff. I had never purchased a vehicle from out of state but would do so with this dealer again. The funding of the loan took longer than expected, but that’s life right now. The car is in great shape and has all the bells and whistles.

Emmalee Nichols

★★★★★

5 months ago

Can’t thank Ryan and his chief technician (forgot his name!) enough for their help while we were stranded on our way home to Wisconsin! Even with a jam packed schedule and on a SATURDAY they found a way to take a look at it and help get us back on the road. Honestly, everyone we encountered at the dealership was so kind and they had all kinds of snacks and waters to help us in the middle of a very stressful situation. Thank you to the entire team we really appreciate it!!!

Ryley Banks

★★★★★

10 months ago

Zachary and the team at Mercedes-Benz of Billings were great to work with. They were very helpful and the process went extremely smooth and quick trading in our vehicle for another on their lot. I would highly recommend working with these guys.

Julie Gilbert

★☆☆☆☆

7 months ago

Unfortunately, my daughter, an 18-year-old, faced a distressing experience at the Mercedes Benz dealership in Billings, Montana. She had merely gone in for an oil change under the guidance of Montgomery Mercedes Benz in Cincinnati, Ohio. However, she was met with pressure to agree to an expensive $700 service that included unnecessary tire rotation. This was particularly upsetting as the tire rotation had already been performed just a week before at our trusted Cincinnati dealership, leaving her feeling confused and overwhelmed by the situation. The discomfort and frustration did not stop at the financial aspect of the service. To witness my daughter, who was alone, being coerced into spending money she did not intend to has been heartbreaking. We feel that dealerships should prioritize honesty and integrity in their service. Instead, my daughter was made to feel that she had no choice but to agree to services she didn't need, resulting in further confusion about whether her vehicle was truly being cared for properly. As concerned parents and loyal Mercedes consumers, we believe that this type of behavior should not go unchecked. It is disappointing to think about the trust we placed in the Mercedes brand when such incidents tarnish its reputation. We don't want to have to take our business elsewhere, such as to an Audi dealership in Bozeman, Montana, especially since we value our relationship with Mercedes. We sincerely hope that the company addresses the issues at this specific dealership, as we are left feeling disheartened and seeking assurance that others do not face similar challenges. My Cincinnati, Ohio, Mercedes Benz dealership has only been trustworthy, so we felt safe allowing our daughter to go there. She went there thinking it would be a trustworthy environment. She drove 4 hours to be treated in this manner. The other unfortunate part is they really need to replace the tires back to where they were since they were rotated a week ago. I do assume they can see the prior services. Ugh, I never write bad reviews. Mercedes Benz, Billings, Montana, don't do this to women or young women she may not decide to buy from you again. She is nervous now and I may have to coerce her to go back there instead of just getting services at the Audi in Bozeman, Montana which is 7 minutes from her. Just listen to women. If you couldn't do the service just tell the girl. She would have drove away. Ugh.

Terry Garrett

★★★★★

3 weeks ago

I travel for work & I'm in a Sprinter van that decided to throw a fit while I was 1500 miles from home. The guys were able to get me in the same day & get me back on the road in a couple hours. Many thanks!

Ali Gedikli

★☆☆☆☆

6 months ago

Very disappointed with the level of service from the service advisor, Ryan, at Mercedes-Benz of Billings. We scheduled service for our 2023 Metris two weeks in advance. Since this vehicle is part of a fleet program, we asked Ryan at the time of booking to begin the approval process with our fleet management company — something that can take time. He assured us everything would be handled. I even followed up three days before the appointment and was told again that it was all taken care of. However, when I showed up on the scheduled date (Friday the 26th), Ryan had just started contacting fleet management — only to find out that this dealership isn’t even an approved vendor. He then told me there was nothing he could do and offered no solution other than to pay out of pocket or leave. When I asked why this wasn’t done earlier or why I was told it was already handled, his only response was, “I didn’t have enough time.” Not only was this frustrating, but his attitude was also dismissive and unprofessional. For someone who claims to provide “the most professional customer service” (as stated in his voicemail), that was definitely not my experience. I won’t be working with Ryan again and sincerely hope the dealership addresses this internally. I do still hope other service advisors at Mercedes-Benz of Billings hold themselves to a higher standard.

John Goss

★★★★★

11 months ago

I recently custom-ordered a G63 AMG through Mercedes-Benz of Billings, and I can confidently say the experience exceeded all expectations. Marco was incredible to work with—knowledgeable, responsive, and truly passionate about the brand. He guided me through every step of the process and made sure every detail of the build was just right. The entire team, including Clay in management, was professional, accommodating, and genuinely committed to delivering a top-tier customer experience. You can tell they care deeply about their clients and take pride in what they do. This was a dream vehicle for me, and the process couldn’t have gone more smoothly. I’ll absolutely be purchasing future vehicles from them and referring friends without hesitation. If you're considering working with Mercedes-Benz of Billings—do it. You won't regret it.

Michael Murphy

★☆☆☆☆

3 months ago

The service department is the worst I've ever experienced. They had my car for two months just telling me the engine was damaged without providing any details why. The car was under warranty but they refused the warranty coverage and then quoted me a repair that was worth more than the price of the car. MBUSA was equally unhelpful in helping through the warranty determination. I finally just took possession of the car and I am bringing it elsewhere. I'll never buy another Mercedes and I certainly would never bring my car here for maintenance.

Willow Anderson

★★★★★

9 months ago

Thomas and the Mercedes-Benz Team, YOU GUYS are incredible! We want to express our heartfelt gratitude for the outstanding service, honesty, integrity, and dedication you provided throughout our experience with your dealership! Your commitment to selling quality vehicles and ensuring that the beautiful Suburban we bought from you was running at its best, EVEN AFTER THE SALE, truly sets you apart from the rest! We were blown away with how you all went above and beyond to make sure the vehicle that we bought from you was safe and everything that you said it was! We sure appreciated the extra mile you went to meet our needs and prioritize our safety on the road. Your integrity and customer-centric approach have earned our trust and we're excited to continue doing business with you through the years and spreading the word about our experience with you!!! We've never encountered a car dealership with as much integrity as Mercedes-Benz. Thomas's exceptional service was a shining example of your dealership's values. From the get-go, Thomas was very honest, very understanding, very real, and easy to deal with. Those aren't traits you find every day with a car salesman or with very many dealerships! Thank you again for your hard work and dedication! Thank you for restoring my faith in the world that there still are businesses that operate with integrity! We're beyond grateful for all of you at Mercedes-Benz and will be doing more business with you in the near future! Sincerely, The Anderson family

Dani Pepin

★★★★★

10 months ago

Absolutely awesome experience here at Billings Mercedes! I was in a tough spot with my previous vehicle and Mercedes was the only place in all of Billings that would help me out. Zachary was amazing and so fun to work with. He’s super chill and doesn’t make you feel pressured at all. Clay is also awesome and works hard to get you in what are you’re wanting! Kristiann is super friendly and fun to work with as well! Overall, such a great team and was able to get into a beautiful new car! Thanks again guys!

Richard Hall

★★★★★

11 months ago

Exemplary sales service, highly recommended. I purchased a new AMG from Mercedes of Billings from Zach - the process could not have gone smoother. - he quickly gave me a competitive offer, I phoned around but Mercedes of Billings quote was as good as multiple other dealers in a 1,000 mile radius - we specced and custom ordered the vehicle. Zach helped in every step guiding me through the options - we ordered the vehicle from the factory in Germany and Zach helped track the vehicle from allocation to manufacture to the day it was loaded onto a ship and unloaded - the vehicle came over 2 weeks early and the amount when we did the transaction was EXACTLY the dollar amount Zach quoted months before, no surprises whatsoever (only the good surprise of the car arriving early!) - I spent less than 15 minutes in the financial office giving the signatures and doing the deal; there was no pressure to accept extras - Zach spent extensive time guiding me through setting up my phone app to manage the vehicle and teaching me how to use the MBUX system to configure the vehicle I would not hesitate to buy a new (or used) Mercedes from Zach in the future and strongly recommend Mercedes of Billings.

Jason Hoff

★★★★★

3 months ago

Our salesperson Tom Hite, went above and beyond to help us with our purchase. We’re from a different town and he kept up with us over phone and text to explain all the details and even sent me videos of the entire car inside and out. The best buying experience I’ve ever had. The rest of the staff we dealt with were exceptional as well. Overall, a buying experience I’d like to do again.

Heather Stanfill

★★★★★

2 months ago

My husband and I recently bought a car here, the sales man Zachary helped us. He was wonderful, everything went super smooth and we drove and purchased a car within 2 hours. Zachary has even answered calls after the sale was complete. Highly recommend him and will be back in the future.

Braxton Martinez

★★★★★

a month ago

I recently purchased a car from this dealership, and I couldn’t be happier. Ask for Thomas!! He made the process smooth and stress-free. Even when the car I purchased wasn’t ready to take home he hooked me up with a different brand new car to cruise around in until he was sure the car I was purchasing was exactly the way he promised! Financing was quick and straightforward. I couldn’t be happier! Just ask for Thomas Hite he will hook you up!!!

Mike Mudd

★★★★☆

4 months ago

Had a great time at Mercedes. They were hesitant to show the vehicle. In the end I got my ride a week later. Zack was the best to work with. Love my wife's new ride.

j h

★★★★★

a month ago

I recently worked with Kristiann at Mercedes-Benz of Billings while searching for a very specific GLE model as an out-of-state buyer from Seattle. Even though we ultimately went a different route because of an aggressive clearance deal, I cannot recommend Kristiann and this dealership enough! She was incredibly transparent, super friendly, and completely pressure-free throughout the entire negotiation process. She went above and beyond to send information quickly and tried her absolute best to put a deal together for me. It is rare to find a car salesperson with this level of honesty and professionalism. If you are looking for a straightforward and genuinely pleasant car-buying experience, ask for Kristiann. I will definitely be reaching out to her again for my next vehicle purchase!

Steve Jans

★★★★★

3 weeks ago

I recently purchased a 2020 Kia Stinger from Billings Mercedes-Benz and had a great experience working with Thomas and Kristiann. I originally came in to look at an Audi I found on their website. After test driving it, I realized it just didn’t feel right for me. Instead of trying to push the Audi, Thomas took the time to show me other options, including the Kia Stinger that caught my eye. He made sure I had plenty of time on the test drive so I could really get a feel for the car and make a confident decision. I never felt rushed or pressured. Both Thomas and Kristiann were professional, patient, and easy to work with throughout the entire process. In the end, I drove away in a car that truly fits me, and I appreciate the time and effort they put into making sure it was the right choice. I would absolutely recommend Billings Mercedes-Benz and their team.