Hank's Body Shop Powered by Lithia

Brendan Bellows

★★★★★

a year ago

Hank's is fantastic. If you need body or glass work done, I can't recommend them enough. I went in for warranty work, and inquired about a few other things that needed done on the truck. Their prices are great, the work was top-notch, and the customer service is unmatched. Sometimes I wonder if it's really worth the two hour drive to avoid doing business with the dealerships in Bozeman and my experience at Hank's 100% justifies the drive. I would be remiss reviewing the shop without complimenting Christy in the front office. She was super helpful, and extremely knowledgeable about both the process and the work performed. In addition, she made sure that I was up to date on the status of the work and anything else that I needed to know. If more than five stars were available, I'd award those too!

RoyalWolf

★☆☆☆☆

a year ago

Really wish I could give a good experience here... I set up an appointment to have my sunroof fixed and just came off a 12-hour shift to bring it in. They told me an hour into it that they couldn't look at it and didn't know what exactly was wrong. When I pressed for getting it fixed (it's the nicest car I have ever owned and wanted everything working), he took down my email and told me he would contact me. It's been over a week now, and nothing. I just wanted it fixed, now I have to find someone else.

Kendra Arnold

★★★★★

2 years ago

I appreciate so much the length that the team went to make sure everything was repaired on my vehicle. I know as they worked, they continued to find more and more problems. Thank you for helping get my insurance company to agree to repairs and not total my vehicle. The car looks incredible and I will continue to use Hank's as I have for the last 30 years. I also appreciate the communication. I had all my questions answered and no surprises! Excellent work!!

Shyanne Ryan

★☆☆☆☆

a year ago

Horrible experience with Hank’s Body Shop & Lithia Chrysler Jeep Dodge of Billings! DO NOT RECOMMEND. I was hit & ran and specifically told them that my rear tire was crooked & the car was unsafe to drive when I took it in. They did not include it in the estimate, and stated “we will align it and that should fix the issue”. Fast forward 2 weeks, Brad Ohlin (manager) calls me and tells me they found an issue with the breaks, the rear wheel, etc etc and that it would cost almost double what I was quoted. I FINALLY got my car back over a month later and immediately upon driving off the lot, noticed my car was now making a horrible noise (it sounded like I’m driving a dirt bike & my car had never made this sound before). I drop it back off the next morning, and they then say it will be around another $500 to fix an issue that should have been found & fixed during the initial MONTH of having my vehicle & they refused to do anything to bring down the labor costs! This should have been fixed before giving my car back the first time! HORRIBLE customer service & more frustrating because I had to pay thousands of dollars right at the holidays for an issue I didn’t cause & the car should have been throughly inspected for damage to begin with! I have been LOYAL to Lithia Chrysler Jeep Dodge of Billings for 7 years since getting my Jeep & their affiliated body shop! To be milked for more and more money for a Hit & Run accident and their poor diagnostic work is awful & appalling!

Madi Stickney

★★★★★

7 years ago

Hanks did such an amazing job on not only taking care of my car but making sure everything went smoothly with an insurance company that was not cooperating AND taking their own sweet time coming to get their on estimate on my car that they requested to have. When my car was returned to me after getting repaired at hanks I was so impressed. It was immaculate. The outside was completely sparkling and the inside was wiped down and vacuumed. Hanks was timely, efficient and always kept in contact with me to keep me updated on what was going on. I HIGHLY recommend this place. They are easy to work with and have very personable employees and owners to listen to your questions and concerns. I will absolutely use them with any future services I might need!

Les Love

★☆☆☆☆

a year ago

Have purchased over 20 vehicles with Lithia both Dodge and Toyota over the last 10 years. Went to Hanks Body shop powered by Lithia to get a quote on having the hood and cab repainted because the clear coat is starting to peel. It was clear they didn't want my business. He looked at it and said it would be $10,000.00 dollars. I said clearly you don't want my business and left. Definitely will not be doing business with Lithia again.

Brendan Smith

★☆☆☆☆

2 years ago

First off, my truck is my pride and joy. I inspect it multiple times a day, and have done all maintenance on my own. Now for the details. Hanks did a great job with the actual damage repair, but upon inspection at home I noticed damaged/missing R&I parts and overall careless work. My truck was dead in the parking lot upon pickup, in which I was told to give it a look outside while the repaired side of my truck was parked mirror to mirror with another vehicle. Chip in the door, dimple in interior from leaning parts on the panel, screws missing from mudflap, window visors missing clips and installed incorrectly, positive cable cap floating around in engine bay, wheel weights just casually sitting in my cupholder with no mention of why, and more. Had a CEL upon leaving, was instantly told “we weren’t in the engine bay so it sounds like a service issue”… no. I should have known better to deal with Lithia AGAIN. If you need a vehicle repaired, don’t follow the reviews post-buyout.

Erica Rasmussen

★★★★★

4 years ago

While on our way from Minnesota to Montana, we had a coyote run out in front of us and it broke our radiator. An awesome towing company towed us over an hour to Hanks Auto Body. Though their regular schedule was out a month or more, they were exceptional with their service and repaired our vehicle while we enjoyed our vacation! They helped expedite our claims process with our insurance and kept us up to date on our repairs throughout the week. Sue in the office is an amazing woman to work with and she was so kind! I highly recommend the entire team at Hanks Auto Body! Thank you!

Jessica Brisson

★★★★★

8 years ago

I went to Lithia body and paint after getting rear ended by a semi truck, and it was a wonderful experience! The employees dealt with the insurance companies for me to ensure that they were using quality and new parts to fix my vehicle. They also worked with me to get my car fixed within a timely matter as I needed it to make a long road trip for school. After the repairs my car looked brand new! I would highly recommend this place to anyone who needs body work done.

Wendy Lannon

★★★★★

3 years ago

I had the pleasure of doing business with Hank's Body shop about a week ago. Dayle was my service advisor and she handled my situation like a true professional. I had requested (Begged) that my vehicle be done in record time as I had a very difficult week in front of me and really was in a bit of a time crunch. Dayle promised me she would do everything possible to have my 2014 Jeep Grand Cherokee Overland done within my time frame and much to my amazement she made it happen. Additionally, when I got the vehicle home my husband noticed that our damaged hitch had not been replaced and after one phone call Dayle made that situation right as well. It was also a treat to see that they did a mini detail on the Jeep before delivering it to me. If I could give more than a five star rating I would. Top notch service!!

Michael Grenier

★★★★★

a year ago

Did a phenomenal job at repairing my car and also informing me about a few more issues they found and helped with. Definitely 5 star and recommended to anyone. Shout out to Brad and the crew there 🙌

Dennis Powers

★★★★★

8 years ago

Needed repair to left rear fender and tail light. Picked up our car yesterday and was delighted with the results. Besides the fender being restored to normal, the car came back sparkling clean as if it had just been detailed - inside and out!! The bid for this work at Hank's beat out another paint business - Wildfire - by $500. We highly recommend Hank's for auto body work. Diane

Samantha Kepferle

★★★★★

8 years ago

I’ve had to get work done here twice on my Dodge Charger and they have done an excellent job. The staff was always super friendly and made me feel like my car was a top priority! They also kept me updated frequently on the work getting done which I really appreciated!

Sue Knaub

★★★★★

3 years ago

Great body shop, friendly staff, and on point with their work. I have always used Hanks even prior to Lithia purchasing them and have never been disappointed! People need to understand in this world we now live in that it is difficult to get parts for the repairs snd alot of places are short staffed due to the covid mess...inclimate weather also affects the ability to get parts in a timely manner as well, so the reviews saying it took forever to get their vehicle repaired- YES it can happen depending on parts availability....it's not always the bodyshop fault!

Adam Johnson

★☆☆☆☆

7 years ago

A great place if you like sloppy painting and lots of overspray and streaks. Lithia Toyota took my car here to warranty bodywork on the rear trunk. They did repaint part of the trunk lid. However, Lithia didn’t remover the truck lid form the car. The inside liner of my trunk in speckled with white paint. The outside has paint streaks from too much paint. I would have been better off paying to have some else do the work. As of this date. 2/20/19 they other 5-star reviews are from people that have ONLY EVER DON’T ONE REVIEW.

Heidi Stalkfleet

★☆☆☆☆

3 years ago

When Hanks was family owned it was amazing!! Now it's run by Lithia.. they have had my car for almost two months..I keep getting "oh one more week" "one more day" over and over again..I called them this Monday morning (was supposed to be done last friday) was told the parts came in but they were damaged and lo and behold I have to wait longer!! This is unacceptable and I will never take my car there again nor refer anyone to them anymore!!

Zachary Kolb

★☆☆☆☆

Edited 6 years ago

My first experience was pretty good. However took them 22 days to replace the door for what seems like it should have taken half the time but the car came out very nice and had no issues with the repair. My second experience wasn't so nice. It started with them telling me I cant choose which parts (OEM) or (remanufactured) I want to fix my truck. Then they give my keys to a random customer 30 mins after I dropped off my vehicle so then ask me for my spare. When I did some calling around to my Insurance about what parts I'm allowed to use and get told it's my choice I decided to pull my vehicle from them and take it to a different shop and my experience retrieving my vehicle from them was not plesent. They were rude to me because I didn't feel comfortable with the potential out come of repairs, and that I didn't appreciate being told that the choice of parts wasnt my choice. They said It's my insurances choice. (It's not insurances vehicle, it's mine). The repair on my car was good but my experience with the staff wasn't plesent with my truck. If you don't care take it here. But if you want quality parts and a body shop you can trust I'd take it somewhere else.