Mercedes-Benz of Carlsbad

Mas H

★☆☆☆☆

4 months ago

Do NOT visit this location. The staff lied to me, rushed me into signing a contract, and then changed the agreed-upon numbers after I signed. I had a clear verbal agreement with James, but once the contract was signed, they altered the terms. General Manager David Olds needs to be replaced. I trusted this dealership, and they took advantage of that trust. The Hoehn family needs to investigate this location immediately. I am now pursuing legal action against them. If the owners need proof, I have all the text messages showing exactly what was agreed upon, and I’m happy to provide them.

Joanna Safarik

★★★★★

10 months ago

I can’t say enough about my experience with everyone I have interacted with. Everyone from sales, management, service, and the parts department have all been extremely attentive, responsive, and helpful. They stay true to the Mercedes motto. The best or nothing. Loving my new coupe! Thanks again for an incredible car buying experience!

Natalie Palmer

★★★★★

2 months ago

Honestly the best experience I’ve had purchasing a car! Makena was so helpful and thoughtful during the decision process. Couldn’t recommend her enough!!! She was seriously the best

Ronnie Jones

★☆☆☆☆

Edited 3 months ago

I took my 2009 Mercedes SL550 to this dealership to get a battery. Service advisor Kia talked me into buying two batteries. After the batteries were replaced, He then tells me I have a bad alternator. He should have diagnose this before battery replacement. He then told me I had an oil leak that was responsible for the alternator going bad. He wanted another $280.00 for that diagnostic test. He never really fully addressed my other issues I asked about. He seems to be only concerned about getting money and not taking care of the customer. I will never set foot at this dealership again. I went to another Mercedes Benz dealership and was treated absolutely great. I am totally disappointed with Mercedes off Carlsbad. Never again. Kia should be employed at a lower level dealership. Not Mercedes Benz. Have a wonderful day. P.S. The service manager said service advisor totally ignored my phone calls when I left them messages. Terrible!!!! Worst Mercedes Dealership in San Diego County. Motivated by gouging customers for profits while delivering substandard service.

Austin Fitzgerald

★★★★★

a year ago

Recently bought a used car from this dealership. I had Billy Daniels as my salesperson. It was the easiest car buying experience I have had. Billy was very professional and pleasant to work with, as well as the rest of the staff that were involved in the process. There was not a point that I felt forced or coerced in the process, it was very laid back and I enjoyed having time to look at numbers with no pressure. You can really tell that this dealership holds itself to a high standard, makes sense with the type of cars they sell. Highly recommend this dealership and very happy with my purchase.

Jim Godes

★★★★★

a month ago

We have been purchasing and/or leasing cars from Billy Daniels at Mercedes of Carlsbad for years, and intend to keep coming back. Billy is straightforward and honest (not to mention hilarious), and we know that we are getting the best possible deal and service. Highly recommended.

EJ S.

★★★★★

2 months ago

Recently purchased a vehicle here at the Carlsbad location. Moe was knowledgeable of all capabilities of every vehicle. He made the process seamless and was friendly at the same time. Also worked with Francis from the Finance department who was great to work with. Overall, the environment is one I would recommend for a car purchase.

Alex Parshall

★★★★★

4 months ago

I stopped by MB of Carlsbad yesterday to do a test drive I scheduled in advance with David Silvas. I have a list of cars that I am interested in that check boxes of things I'm looking for and the AMG GT was among them. David was extremely professional and knowledgeable about the car. He is a good and trustworthy sales person. While the AMG GT did not ultimately land among my top favorites that i drove, the experience at this dealership was top notch. I highly recommend MB of Carlsbad and David Silvas. Please ask for him if you are interested in making a purchase.

Alyssa Vidal

★★★★★

a month ago

Great place to get a Mercedes! Vas is awesome and really helped make the purchase process easy and worked with us to get a deal. Purchased here twice and will definitely come back a third time.

Victoria DeRosa Dellinger

★☆☆☆☆

3 months ago

One of the worst car-buying experiences I have ever had. I have purchased around 15 vehicles from dealerships, and this was by far the worst. I bought a vehicle from out of state and had it shipped. The out-of-state purchasing process with this dealership was the most drawn-out process I’ve ever experienced. Aside from the three-week purchase process, I am still waiting on my registration paperwork more than a month later. They claim the delay is due to the state and their business office, but good luck getting a manager on the phone. I left six voicemails and did not receive a single call back. I was told the vehicle would include floor mats, yet only two were provided. They said new ones were being shipped, but it has been over two weeks and I still haven’t received them. I received a ticket for not registering my vehicle within 30 days, but I cannot register it until Hoehn sends the required paperwork. There is a severe lack of communication and follow-up. If you are going to spend $50,000 on a car, I assure you there are far better places to do it.

Paisley Mansor

★★★★★

3 weeks ago

I had a wonderful experience signing on my new lease for my new car at Carlsbad Mercedes! Bryce Benfatti was super helpful in finding the car I wanted, and made the entire process seamless from start to finish! I will be referring friends and family to him for his professional and kind service ! Thanks so much Mercedes for my car ! :)

Bryan Mason

★★★★★

2 months ago

Mike Shaffer at Mercedes-Benz absolutely knocked it out of the park. From the moment I walked in, Mike made the entire experience feel effortless and genuinely personal. You know how most car service visits can feel rushed or transactional? This was the complete opposite. Mike was welcoming, professional, and — most importantly — attentive. He took the time to actually listen to what I needed, asked the right questions, and made sure I felt comfortable and informed before anything happened with my car. What stood out most is the extra care he put into every step. He didn’t treat my vehicle like “just another appointment.” He treated it like it mattered — and he treated me the same way. He explained things clearly, kept me updated, and made sure nothing slipped through the cracks. It’s rare to find someone who combines knowledge, efficiency, and real customer service the way he does. On top of that, Mike has a calm, confident way of handling everything that instantly builds trust. I felt taken care of the entire time. No pressure, no confusion, no runaround — just honest communication and top-tier service. It genuinely made my day to feel that level of respect and attention, and it’s the kind of experience that makes you want to come back and also tell other people to ask for him specifically. If you’re going to Mercedes-Benz and you want someone who will go above and beyond, make you feel special, and take excellent care of you and your car, ask for Mike Shaffer. He’s awesome, and he’s exactly the kind of person you hope you’ll get when you walk into a dealership/service department. Highly recommended.

Yongping Geng

★☆☆☆☆

2 weeks ago

I am extremely dissatisfied with the service I received at Mercedes-Benz of Carlsbad. After my vehicle was serviced, the technician failed to properly secure the coolant reservoir cap. This is a very basic step that should never be overlooked during routine maintenance. While I was driving, I suddenly received a warning that the coolant level was too low. This was very alarming and stressful because I immediately worried that my engine might be at risk of overheating or damage. After checking the car, I discovered that the coolant reservoir cap had not been properly secured. Because of this careless mistake, I had to go out and purchase coolant myself and refill it. For an authorized Mercedes-Benz dealership, this level of negligence is unacceptable. A simple oversight like this could potentially lead to serious engine damage and should never happen after professional service. This experience has seriously undermined my confidence in the quality control of your service department. I hope the dealership will take responsibility for this mistake and ensure better attention to detail so other customers do not have to go through the same situation.

elvia camacho

★★★★★

a month ago

Had a fantastic experience with this location of Mercedes-Benz and I couldn’t be happier with the service I received. From the moment I walked in everything felt professional, welcoming and well organized. A special thank you to David Silvas who truly made the entire process smooth and comfortable. He was knowledgeable, patient and never made me feel pressure at any point. David took the time to answer all my questions throughly and made sure I felt confident in my decision. Buying a car can sometimes feel overwhelming but David made it enjoyable and stress free experience from start to finish. Highly recommend both this location of Mercedes Benz if you are looking for a vehicle!

Justin Rodriguez

★★★★★

4 months ago

After visiting seven Mercedes dealerships and being treated poorly, I finally went to Hoen Mercedes-Benz in Carlsbad—and it was a completely different experience. Moe greeted me with a warm smile, immediately helped me find my dream car, and patiently guided me through my first car-buying experience. He was knowledgeable, supportive, and made me feel like family. Even after my purchase, he checked in to make sure everything was perfect. I’ll be buying all my future cars from Hoen—especially from Moe! I’m so grateful for how quick, efficient, and smooth the process was so truly thank you Moe

Byron Taylor

★★★★★

3 weeks ago

Highly Recommended. From sales professionals Reed and James to finance pro Richard my experience was very smooth and accommodating. We felt very comfortable the entire process and also felt that the dealership acted with very high integrity. We ended up with a GLC 300 for my wife and she is ecstatic. If you are considering a Mercedes I would definitely give Hoehn and Mercedes Benz of Carlsbad a try!

Etienne Elsaesser

★★☆☆☆

3 weeks ago

Good experience during purchase. After that you’re not important to them. Had a vehicle totaled and needed assistance. Had to call 10 times to try and teach my previous sales rep. Never heard from him even after VMs. Finally the manager assisted me. Now I have been trying to get a hold of finance for over a week and have left 3 VMs and it’s been crickets. No one ever answers, and front desk just re directs you to the sales rep or finance manager that you worked with, but they never answer. Assuming I will need the manager to assist me once again. Quick to take your money and very responsive when that is the case. I loved the vehicle as well. But yea don’t expect any help post-purchase. If i didn’t move out of state I would have physically gone there by now for assistance.