Google Reviews
Ms. Jones
★★★★★
4 months ago
I didn't get an actual service. But Caleb was kind enough to take off my old plate and replace it with my new one! I was having difficulty getting it off, and came to Midas to see if that is something they could do for me. He did it free of charge! And was very kind! I sincerely appreciate it!!
Joyce Cooperwood
★★★★★
3 months ago
Excellent communication with the customer. I really appreciated the way they showed me in detail what was happening with my vehicle. I would definitely go back for future service.
Sandra Webster-Brinks
★★★★★
2 months ago
They did a great job getting the car in, looked at and repaired. Caleb was wonderful to work with and I look forward to working with him in the future for things like oil changes and the like.
shane hines
★★★★★
a month ago
Set an online appointment and Caleb responded and set me up to drop my vehicle off promplty. Had to get an alternator replaced that I just could not reach to repair myself and they got it done extremely fast, plus way cheaper than the dealer quote I had gotten.
Diamond Payne
★★★★★
4 months ago
I recently got work done on my car, and Caleb, the store manager, helped me out throughout the whole process. He was patient, knowledgeable, and very transparent throughout the whole process. I'd recommend this Midas location to anyone!
Kyle Walters
★★★★★
6 months ago
The Store Leader, Cleb Shores was very nice and very helpful. His crew did a great job fixing my car and I will be returning to get my car fixed at Midas.
Sammie James
★★★★★
6 months ago
I had a great experience at Midas thanks to Caleb! He was extremely helpful, reliable, and made the whole process stress-free. Caleb took the time to clearly explain what was going on with my car, answered all of my questions, and made sure everything was taken care of quickly and professionally. It’s not always easy to find someone you can trust with your vehicle, but Caleb showed that he genuinely cares about doing quality work and making sure customers feel confident when they leave. I highly recommend asking for Caleb if you want dependable service and peace of mind!
Nancy Murphy
★★★★★
5 months ago
Wonderful store! I highly recommend them. Exceptional customer service!!! I was having an extremely stressful few weeks and the last thing I needed was a flat tire. I barely managed to get to the Midas store on Alpine in Grand Rapids. It was late in their work day and they were super busy. Although they don't carry the tire brand like mine and I couldn't buy a replacement tire there, their Store Leader, Caleb Shores, removed the damaged tire and installed the spare for me. I think that Caleb could probably tell how upset I was and he was very kind to me, which I really appreciate. If you have any car needs that Midas can help you with, you definitely should go to their store on Alpine. Thank you, Caleb!!! Your kindness meant a lot to me.
Courtney Berry
★★★★★
4 months ago
Caleb and Mike went above and beyond to provide a wonderful experience! They were incredibly friendly, professional, and helpful! It’s rare to find a business that combines quality, integrity, and true customer care like this. I’ll definitely be returning and recommending them to friends and family.
Larry Witte
★★★★★
4 months ago
I had set up an appointment in advance for a day, time & price; at This, Alpine location. Received email & call back. Next morning I was Right on time. However, could NOT find me, my appointment at all..?!? & yes, I picked this location & did my part correctly hence email & call back. But, although privately owned, they were KIND enough to Get me going right away, no “come back at…”, or “wrong Midas, go to another…”, NOPE, I’m not sure if he was the owner or Manager, but got me going, at price Advertised, answered all additional questions too. GREAT Customer Service, & I’m ALL ABOUT Customer Service wherever I go! 5 Stars, & until proven otherwise, they earned my business & recommendation! Godbless
Kaden Godfrey
★★★★★
4 months ago
Got stranded with a flat tire and a shredded donut, and stopped in since it was the only place around — and I’m so glad I did! The tech, Calab, was incredibly patient and helpful with my limited car knowledge, even taking the time to teach me a few things about my tires. He mentioned they were a bit short-staffed, but you’d never know it from how efficiently and professionally everything was handled. Hands down, this was the best experience I’ve ever had at any automotive shop! I will most definitely be using this shop from here on out !
John Fitzgerald
★★★★★
5 months ago
Could not have had a better experience. I had a problem I couldn’t fix myself, and when I booked an appointment online, they called me back almost instantly. They said that if I came right then, they could take a look. I had a reliable and quick fix, at an unbeatable price. I will only be stopping at this location from now on. 6/5 stars
Ashley Dykstra
★★★★★
2 months ago
First time using Midas and will definitely be a returning customer! I went for an oil change and tire rotation. Long story short: I have some aftermarket tires on my car, and when rotating the tires for the first time since purchasing the vehicle, the guys discovered i had several different size lug nuts and not even a lug nut key. Caleb went above and beyond to ensure that everything was put back correctly and safely, some with new lug nuts, and that I now have a lug nut key in case I ever need it. Things the guys didnt do at the dealership, where I bought the car. And they stayed open late to get it done so i wouldn't be stranded without my vehicle all weekend! So really appreciate it thank you!
Brianna Russell
★★★★★
4 months ago
Caleb at Midas was amazing! He gave great service from start to finish—super friendly, knowledgeable, and made sure everything was clearly explained. You can tell he really cares about his customers and takes pride in his work. Thanks to him, my experience was quick, easy, and stress-free. Highly recommend asking for Caleb next time you go in!
Kate Wiewiora
★★★★★
3 months ago
Caleb and his team are excellent. They were quick to get us in and quick to complete their service. They were honest with us and did not replace anything that didn’t need to be. They did a thorough inspection and explained their findings to us. They know how to treat customers right and keep the coming back!
Savanna Yuncker
★★★★★
3 months ago
I was unfortunate to have my car in on the holiday weekend, however I was fortunate to be serviced by Caleb. My car was looked at the next day and repaired. Caleb called me with timely updates, and was very well at explaining repairs to one who does not know car details. He also suggested other repairs and where to go for them. I had a great experience at Midas, and Caleb had superb customer service, I will likely come back with my repairs
Jaiden Schewe
★★★★★
a month ago
Went here Monday morning around 9am and had a great experience. The man who helped me was very kind,friendly and knowledgeable. Definitely will be going back if any future issues arise and recommending my friends and family here! Great service overall!
Benjamin Fullerton
★★★★★
3 weeks ago
Been going here for years with three different vehicles. Always very transparent about upcoming repairs and whether something is a safety issue or can be ignored. The prices tends to be a little higher than other shops, but its worth it for the communication and service. Last time I went my battery died while at the shop. They were very helpful in getting me back on the road.
Joey Afienko
★★★★★
a month ago
I’ve been bringing my cars there for many years. I’ve been satisfied with both the old owner and the new one. My last repair had some issues a little later and they made it right. Definitely worth taking your cars to and very reasonably priced.
Kayleigh Rogers
★★★★★
2 months ago
My first time using Midas and it was a good experience. I always love when you can make an appointment online but don't make the mistake I did you'll schedule it for a range and then they'll confirm for a specific time. Luckily this is common so they did call and we're still able to see me even though I was quite late. The process did take longer than I'm used to. For an oil change, I normally drive in and 15-30 minutes later I drive out. No need to even leave the car. Here it took about an hour and you wait in waiting room. Maybe that means they did more thorough work. They offer coffee, if waiting, which is nice. I wish they had water as well. I did especially love Caleb who's the manager/receptionist , I found him very nice and he explained everything great detail. He has great customer service skills. Finally I really appreciated that they text you like the link to everything that they looked at along with images, see photo for a small portion of full PDF. I've never had such detailed breakdown of the work they did. So I think it taking longer is worth it. The price was good to but of course there was a deal going on. P. S. I guess bring cash, otherwise there's a 3% charge which isnt much on an oil change but good to know if you're doing more.
