Mike Byer Auto and Truck Repair

Steve Peters

★★★★★

a year ago

I generally feel like I’m getting bent over when I take my car for service. These people do good work and I can’t imagine they would take advantage of anyone. Nancy is the one you’ll deal with. She so efficient, professional, honest and nice. Can’t say enough about this place

828findadventure

★★★★★

a year ago

Always top notch customer service. Great waiting room and seating inside and out. Very clean shop and honest employees.

Colby Tuck

★☆☆☆☆

a year ago

Just go somewhere else. Unfortunately, this shop wasted my time and theirs. After detailing my service needs and scheduling an appointment for a week later they took my car in for service only to call me hours later and inform me that they would be declining service. Their reasoning was "Northern rust". This is especially difficult to understand since several of the repairs I needed didn't have anything to do with rust (airbag fault). Ultimately, the lady I spoke to at the front desk was polite and professional but if they are too busy to take on work they should have been upfront about that so that I could have scheduled repairs somewhere else a week ago.

Nicholas Barnette

★★★★★

2 years ago

This place is a top-notch auto shop and office with great communication. I had no prior relationship with them but when our longtime- mechanic retired, this place was convenient to my work so I gave them a try. In both minor and major repairs, they have proven honest, trustworthy and performed good work. When there have been opportunities to make more money, without me knowing otherwise, they have provided the right info and made less and when there is more work needing to be done than originally planned, they have walked me through it so it doesn’t cost more down the road and showed root causes of the problem. They’ve performed admirably in every situation. Honest, trustworthy, and reliable business!

Dave Braveheart

★★★★☆

Edited 2 years ago

It's very hard to find an honest, reliable, competent, and affordable mechanic. It seems like you can find one or two of these things, but you can't get all of them at once. I appreciate Mike's personal attention to his customers. I appreciate that they don't upsell, but they focus on the issue at hand. My trust goes up when I see that he takes time out to ensure customer satisfaction.

Michelle Raines

★★★★★

Edited 4 years ago

Some of the most genuine, helpful, courteous and knowledgeable mechanics I’ve encountered in Asheville, and I’ve lived here my entire life. Thanks guys!

socks

★☆☆☆☆

4 years ago

they kind of fixed our car but broke it differently and now mother is in a bad mood and that is bad because when mother is in a bad mood bad things happen also the car they gave us when they were working on the other car smelled bad and the radio didnt work

Juan Garcia

★★★★☆

a year ago

Overall I've had good experiences here. The only thing that I haven't liked is that they don't change just brake pads, they said they only replace entire brake assemblies. I abided their policy and went for the assembly replacement which cost a lot of money. My fault for not getting a quote before agreeing, but I ended up spending a lot of unnecessary money

Marty

★☆☆☆☆

3 years ago

I originally went to Mike Byer Auto at the recommendation of a close friend who had good experiences there. My experiences have been mixed at best. Twice I've had to take the vehicle back to have a repair corrected (which they did), but my most recent experience has left me no longer trusting their services! I had purchased an older vehicle with many issues, including oil and transmission leaks. When I picked up the car after the repairs were done, I noticed oil and transmission leaks.... further inspection revealed all the bolts on the oil pan and trans pan were quite loose, which I promptly tightened in less than 2 minutes (leak fixed). The power steering was also leaking and they did replace a few hoses, but when I got home noticed more leaking. Upon further inspection, I found a simple hose that hadn't been replaced and showed cracking on the inside.... I replaced that, leak solved. Finally, I was told that I needed brake pads and rotors. My inspection revealed at least 10,000 miles left on the pads and the rotors were in perfect condition. The service writer told me they only replace both pads and rotors due to problems with squeaking..... I've done most of my own brake jobs for the past 46 years and never had problems with squeaking brake afterwards!!! I know Mike will wonder why I didn't bring my vehicle back with these concerns, but honestly, if you can't get these basics right I have no desire for you to touch my vehicles again. I'll do more of my own maintenance and find another competent shop to do the things I'm not interested in doing!!!

Alan Lipsky

★★★★★

Edited a year ago

My daughter's 2011 Honda CRV was having a vibration issue from the front end. I stopped in at Mike Breyer on the recommendation of Rich Davis from Jan Davis Tire. The service manager said she would have a technician look at it shortly (actually -- almost immediately!) I was very pleased at the explanation the tech (Willie) had after driving the car and putting it up on the rack and asking me if what he thought was wrong with the front end was the same thing I was experiencing (it was!). The said they could fix the car that afternoon and at a very fair price. (They even had a loaner for me, so I didn't have to Uber back!) So far, my daughter seems to think that this has solved her problem! Overall I am extremely satisfied! Thanks to Rich Davis for the recommendation. Folks -- your have a new customer (I have 3 cars -- all Hondas.) Update -- Dec 2024: Nancy and the whole crew at Mike Byer continue to impress -- I had been having a battery problem with my wife's Honda CR-Z and pulled in without an appointment at 2:30 on a Friday afternoon -- they checked it out immediately and assured me nothing was wrong other than needing to have the battery replaced. (The folks at the auto parts store were convinced that there was an electrical problem -- beyond needing the battery replaced.) Thanks again Nancy -- you are the best!!

Omar Odeh

★★★★★

5 years ago

Easily the best auto repair company I have ever dealt with. The people who work here are incredibly knowledgeable and friendly. Their work is top quality. They set realistic expectations for price/time. The turn around has been surprisingly fast. The prices are clear and fair. I have never felt over-charged or ripped off. If you're in the general Asheville area in need of auto repair, this is definitely the place to go!

John Douglas

★★★★★

3 years ago

I have taken my vehicles to Mike Byers for fifteen years because the folks that work for Mike are honest, trustworthy, and excellent at their work, be it mechanical, electrical, or communicating with the customer. No one has ever tried to up-sell me unnecessary repairs, the work has always been done in a timely fashion, and the price has been fair. What more could you want?

Kay Manley

★★★★★

4 years ago

I have taken various cars to Mike Byer over a period of many years. My experience has been positive each time. I trust this business to do the right thing; I've never been disappointed. Mike and the employees are quality people who know what they're doing. On a side note, there is a nice grassy area for customers (and dogs) to wait if they don't want to be inside! I recommend this business to newcomers or long-time Asheville residents.

JJ

★★★★★

2 years ago

I am another auto repair entity. After a recent repair for a customer there was an issue that arose that could have caused damage to their transmission. I was unable to look at it immediately so they brought it to Mike Byer. This was a prime and reasonable opportunity for any repair shop to upsell the customer a transmission rebuild they may not have necessarily needed (and I know ooooh so many who would have). This shop chose not to do so and gave an honest assessment and quick resolution. Says a lot about integrity and care towards their customers and their wallets. I will be forwarding business as necessary. 😎👍

Chris Harpe

★★★★★

6 years ago

I towed my car to Mike and his staff at 4:15pm on a Monday, distressed with a Honda Civic that wouldn't start (broken starter). As I later found out, this job calls for 2.4 hours of labor as it's not an easy fix for an 09 Civic. Mike's shop was busy servicing other vehicles and closed within the hour during which I arrived. Mike really helped me by staying late that night to work on my car, giving me a nice loaner car to drive in the meantime, and coming in early the next morning to finish the job for me. They had it all finished up for me by mid-morning the next day--all for a reasonable price. Mike and his staff are as nice and helpful as they come.

Morgan Tompkins

★★★★★

7 years ago

I cannot recommend this place enough! Everyone I spoke with was so helpful. The people that work here are obviously very caring people. On multiple occasions they have done what was best for me as a person, rather than what would have made them the most money. They took the time to explain to me what they current problem was with my car, but also what they saw for potential problems down the road so I could be prepared. They never pressured me into letting them fix it, but rather equipped me with information. I am so relieved to have found my new mechanic! I could go on and on about all the little things they did to make my car breaking down as positive of an experience as it could be. Thank you Mike Byer for having an outstanding business!

Mark Worthen

★★★★★

Edited 7 years ago

I have been a customer for nearly six years, and I have always been very pleased with the service I received at Mike Byer Auto. Things I particularly like: 1) I can trust them. Early on, I sought second opinions from family and friends who possess auto mechanic expertise, and they always said that what Mike Byer Auto recommended, or the service they performed, made very good sense, and that they clearly did not try to "pad the profits" by recommending unnecessary services. 2) They cost less than competitors. I also got estimates from other auto mechanic shops in Asheville for some of the problems I was having with my car, and Mike Beyer Auto always had the lowest prices. 3) They usually have a 'loaner car' available, especially when I would schedule an appointment. 4) They worked doggedly to figure out causes of complicated problems, often charging less than they could, considering the number of hours they put in. They like solving problems and won't give up until they determine a solution! 5) At the same time, they will promptly acknowledge if a problem is outside their scope of experience and expertise, and recommend a specialist. 6) The staff are universally polite, courteous, and informative. 7) They don't offer some of the glitzy, fancy schmancy 'look and feel' you see at some of the car dealers, but then again, they charge *much less* than the dealers. If you want to be treated like you walk on water, then go to a dealer's glitzy auto shop and pay a lot more. If you want a good old fashion auto mechanic shop, where the staff are smart and work hard, but are also easy-going and down-to-earth, I highly recommend Mike Byer Auto & Truck Repair.