Monro Auto Service and Tire Centers

Rissa P

★☆☆☆☆

5 months ago

Scheduled an appt in the morning for 3:30pm to get tires. I looked online for their available tires they had in stock and saw ones i wanted so i booked with them through their online appointment system. When I arrived for my appointment i was told it would be a 2 hour wait until my car could be seen. Then I went to purchase their tires and they told me they didn’t have any tires in sets of 4 for my car. They had one brand with 3 tires and one brand that only had 1 tire. She gave me the quote for the brand that had the 3 tires to get two of them replaced. Then i was told that my car can’t just replace 2 tires and i need all 4 done. They don’t have a set of 4 tires for my car. Then they told me they could order tires for tomorrow morning for me. They pulled the tire quote for the brand i saw online and the in person quote was $400 more than the quote given online before booking.

Joel Pares

★★★★★

4 months ago

I got a flat tire and went to Monroe Auto Tires — they fixed it quickly and did an amazing job! The service was great, everyone was friendly and professional, and I was back on the road in no time. Definitely recommend them if you need tire work done!

Jesse Chan

★☆☆☆☆

Edited a year ago

**DISHONEST / GO ELSEWHERE** I was on a family trip from NY to MA and my 2010 Mazda 5 developed a constant grinding noise. I checked into my hotel on 8/29 and noticed a Monro Auto service near by. I went to Monro 7:30am the next morning, and was greeted by the manager. The mechanics were not in yet so I left my car but noticed a special promotion posted on the door showing $200 instant savings if you purchase brake pads/rotors and complete an additional service. I return back for the estimate which I thought was high and asked the manger if I could use the promotion posted on the door. She pointed at a wall inside the store and said the promotion ended in June. I explained to her on the front door that the promotion was good for July/August 2024 as well. Then she made up some story that the promotion was good for another service on a different day and not for the front brake service job and read the fine print. I took a picture of the promotion and went back to the hotel to rest. When I returned back to Monro, they TORE DOWN the promotion off the door and stated $700 is the final price. Not sure if this is normal in MA, but they charge $39 for shop supply and disposal fee which I never seen in any other repair shops. I had a full itinerary planned for my family road trip and did not argue further. However the whole entire weekend I was in a terrible mood feeling I got ripped off and this ruined our entire vacation. There were some restaurants we wanted to try out in the area but decided against in order to save some money. I am attaching the promotion which shows brake service savings example which was denied by this dishonest establishment. .... I am expecting some canned response from the owner to call this toll free number and any one of the customer service reps will assist you.

Fahad Hussaini

★★★★★

5 months ago

They are far the best one around. I had to get emergency repairs after closing time. They did me a favor and completed my car on same day. Thankyou Soo much guys 😎🙏🏻

Sean M

★★★★★

4 months ago

Went for a estimate on a saturday. Gave me a very reasonable price. Made a appointment for the next week. Basically was in and out. The tech was also very friendly.

Stan Cijka

★☆☆☆☆

3 months ago

Go when the manager is gone for the day. She continues to be dishonest and obviously untrustworthy. Refused to have a diagnostic done though I had an appointment for one and she had the technicians available.

Gabby Rodriguez

★☆☆☆☆

7 months ago

I would leave ZEROOOO stars if I could. I waited 3 hours for tire installation. Turns out they were the wrong size. Ended up causing a bunch of issues to my vehicle over the next few weeks. Tried to explain to the manager and she told me to just call corporate, no apology, no offer to replace them. Extremely unhelpful and unsympathetic. I will NOT be coming back PERIOD. Get a manager that cares about customers.

Phantom Echoe

★☆☆☆☆

4 months ago

They told me they would get it done the same day but kept my car over night with out informing me.

J Casey

★★★★★

10 months ago

Great shop. Staff were friendly and did a great job installing four new tires on my truck. Waiting area was clean, not to mention one of the cleanest public bathrooms I’ve ever seen. Highly recommend this location.

Shannon Fluharty

★☆☆☆☆

8 months ago

I made an appointment yesterday for 11am today. I explained what my issues were, and they said to leave my car because they were busy. I waited until 3:45 without hearing a word, so I called and they said they would call me back because they were busy still. I asked for an update and they said my car was still sitting outside! I wouldn’t have even known if I didn’t ask them. Then an hour later they called me back and said they couldn’t get ahold of their parts department so they couldn’t get the thermostat (what they decided was the issue) or give me a quote on how much it would cost me. They had my car for 6 hours and didn’t even do anything for it. No customer service. No apology for wasting my entire day. Don’t take someone’s car or allow available appointments to be booked if you can’t even fix the car!

Acceptance Account

★☆☆☆☆

a year ago

DON'T GO THERE, they've turned-bad since manager & others left. Serviced there for many years and last month was in for oil change. They said I also needed a $250 (!) battery due to corrosion, NOT KNOWING I bought one the month before at a parts store! I opened the hood to be sure and it was still pristine. Tried to scam us, bottom line. Plus, if they had done a REAL inspection like they used to, I'd have known I needed front brakes!!! 3-weeks later I'm grinding on rotors. Disgraceful what has happened there. I still can't believe what they didn't do AND what they tried to do!

Christa Mitchell

★★★★★

a year ago

We were passing through on our way from Indiana to Acadia National Park when the valve stem on our brand new tires began to leak excessively. The store we had them put on at back home had a location in Massachusetts. They quoted us over 4 hours before they would even look! We still had several hours to go on our drive to Maine and needed to get back on the road quickly. I found Monro and made a quick call. They got us in immediately! Their staff was AMAZING! They were incredibly kind, professional, and knowledgeable. They had our tire fixed good as new and our family back on the road in under 30 minutes! They were speedy and affordable! Our family was very grateful for them and their ability to help us! If they ever open a store in southern Indiana we will be their first customer! I cannot say enough good things about our experience with Monro! 10/10 would recommend them to anyone!

Michael Shaunessy

★☆☆☆☆

10 months ago

Never going back to Chicopee, MA monro! I had a good relationship with the Monro in Woonsocket, RI. So, I thought that when I moved to Western MA that I would also have a good relationship with the Chicopee monro. Boy was I wrong! Been doing business with Chicopee monro for 18 months. I scheduled a high mileage synthetic blend oil change and tire rotation. I was told that my wheel lock key for the wheel lock on each wheel was damaged beyond use and that I had to come back with a replacement wheel lock key. That surprised me because Chicopee monro was the last to use the wheel lock key the last time I had an oil change and tire rotation, and they didn’t mention a damaged wheel lock key! After I purchased the replacement wheel lock key, I tested the replacement wheel lock key on each of the wheel locks. All the wheel locks felt secure with the replacement wheel lock key. When I went in for the tire rotation, they then told me that the lug nuts had to be replaced. Purchased new lug nuts. Meanwhile, each time I made an appointment beyond the initial appointment, they gave me a story that they didn’t have a mechanic that day, or they didn’t have a mechanic until later that day. After rescheduling and rescheduling, what I thought was going to be THE day the tires would be rotated, the person who attempted the tire rotation was the (female) RECEPTIONIST! She was able to rotate 3 of the 4 tires, but she RUINED the remaining wheel lock AND the BRAND-NEW wheel lock key! Now that tire CANNOT be rotated, CANNOT have the tire fixed if it goes flat or the tire needs replacing, like the tread wore down, and CANNOT be moved to check brake lining during state mandated vehicle inspection! Chicopee monro RUINED my car! Buyer beware! I wish I could give them negative stars!

brenda fournier

★☆☆☆☆

a year ago

Made appointment And I was told I would be sea right away because of an 2 p.m appointment Not.. Had me waiting till 2:50pm Then tried to upsettle me a battery saying they couldn't do the front wheel alignment because the battery was dead... really you need my battery to do a Alignment ??!?! They said the battery cost two hundred and fifty dollars... WTH!! No sale no no bullshit bullshit That behavior is unacceptable.

Brenda Bretz

★★★☆☆

a year ago

I got a flat traveling out of town up on i-90... I couldn't get anybody to answer the phone at this or a couple other tire shops to find out how I would get a toe in the area or if anybody could come up and change my tire but somebody up on the road helped me. I got down to Monroe and made an appointment for the next morning. Unfortunately the person that helped me cross threaded the lug nuts so I had to wait at my appointment for like 3 hours which was not Monroe's fault for parts to come in so they could fix it. So they actually ran personally out and got the parts so I could get back on the road and the service was wonderful. However, I don't like the tires. They don't look like they fit the car right but they are the right size. I don't think that the garage at home I get my tires done at would have put them on because the wheel covers have a gap between them and the tires and I paid about $700 for four tires alignment lug nuts... Etc

Dorothy Lappie

★★★★★

3 months ago

They were absolutely amazing!! Helpful & extremely courteous.

Bryan Jerome

★☆☆☆☆

a year ago

Let me tell you about Monro in Chicopee. I had an appointment 4 days in advance to have 4 new tires installed. Simple enough. I leave work early on the day and I show up to the appointment on time and walk in the lobby and announce my name and reservation. The girl behind the desk responds with "oh someone should have called you". I assume the "someone" is her, as she is the one manning the telephones. "Sorry but we have to reschedule you, all of our technicians went home for the day". I glance down at my watch. Its 430pm. They are open until 7pm. You mean to tell me all your technicians went home 3 hours early, and you could not even be bothered to call your scheduled clients and notify them? I had to make arramgements and drive down there for absolutely no reason. She then says she can schedule the service in 3 days to which I respond absolutely not. I was leaving for a long trip the next day, hence why new tires were so important. I tell her I will be taking my tires with me, and installing them elsewhere. She tells me they are in the service bay, and that is that. I proceed to help myself to their service bay, with no supervision, and load all 4 of my tires into my vehicle in the parking lot. Not once did she verify I had already paid for said tires, nor did she even check which ones were mine. I could have been taking anything I wanted. She stayed in her chair in the lobby, and I went on to get my services performed at Firestone, who were far more professional and courteous. I highly recommend you go anywhere else other than Monro in Chicopee.