NAPA Auto Parts

Andrew Ptacek

★★☆☆☆

a year ago

Would be awesome and have a better rating if they price matched like other stores do. You may have some parts that other stores don’t carry but most of the time they do carry what you do and it’s a lot cheaper. I’ll just have to go somewhere else from now on.

Lincoln Nielson

★★★★☆

a year ago

My experience was friendlier than most other auto parts stores that I can recall so they earn an extra star from the default '3-stars for corporate franchises' standard.

Mariah Clark

★★★★★

2 years ago

I hope this is the right store 😂 I just had the best experience with getting my CV Axle replaced!! 🥰🥰 Kyle and Scrap are amazing! They went above and beyond to help me out. Thank you so so so much. I will definitely be referring you to anyone who needs car help!

Heather Stevenson

★★★★★

7 months ago

Friendly, not crowded, and had clearance synthetic oil for $2/qt.

Mason

★☆☆☆☆

a year ago

Don't care for warranties on batteries even AutoZone will warranty a battery if all the stickers are on it. Without a receipt and the battery is barely 14th months old. Do recommend napa anymore.

Alec Naylor

★☆☆☆☆

a year ago

Went in to replace defective calipers that exploded and ruined our rotors and Mitchell told us that they couldn't cover the rotors because it wasn't their fault and proceeded to play corporate man and wouldn't listen to anything we had to say. Mitchell then gave us a refund for the calipers but didn't include the core charge return. I went to the Clearfield store and they took care of me AND gave me new calipers without the core because Mitchell in Ogden decided not to. I'd suggest finding better employees. I will only go to the Clearfield Napa for any automotive parts I need.

Erica Cottey

★★★★★

a year ago

Excellent location, always offering to help with finding items and with doing stuff that can be frustrating (to me) like changing out wiper blades. That kind of thing means a lot and keeps me coming back. Thanks!

Mark Voreis

★★☆☆☆

5 years ago

I had a really disappointing experience last time I went. The staff member that seemed put out by my needing help was demeaning and couldn't care less about what I needed. The questions they asked felt like they just wanted me out of there, so I left. It's unfortunate because I'm recommended their products by the best mechanics but I didn't want anything to do with them after being in there for less than 2 minutes. Usually parts houses ask you what kind of vehicle etc. Nothing of the sort. Again, super disappointed. Will not be returning to this location and wouldn't recommend it over the help I receive elsewhere.

Ember Taylor

★★★★☆

3 years ago

I love Napa! They always go out of there way to help me find exactly what I need. They give me options and are very knowledgeable. They don't pressure me into making any decisions and tell me all the pros and cons with each choice. They have helped me in the snow storms Twice to install my wiper blades and handle all the garbage and old blades without even asking. I absolutely love Napa! My go-to for auto parts!

Justin

★★★★★

6 years ago

Quality built parts, excellent customer service.. took the time to make sure the parts were a correct fit and asked if I had any questions with installation. Purchased a Napa Premium starter with a better warranty and price than those orange, green or red block stores. Opened the box and was thrilled to find a High Quality durable part with the same build quality as the o.e.m. and NOT something that seemed so cheap that you would be afraid to damage just installing it. The NAPA part is even backed up with a 5-year Roadside Assistant card included in the box.

Kendra Keiscome

★★★★★

4 years ago

Matthew G. was great and helped us at this store. He went out of his way on Sunday, Mother's Day 2021, to get us a refund on a NAPA alternator that we had just purchased and had installed at another dealer in Nebraska. That new alternator worked for a while, but then began charging intermittently. Anyway, Matthew called several managers, per company policy, until he was able to reach one of them, who gave him the authorization to give us a refund for the alternator we had just purchased from him. He was kind and helpful and sympathetic to us being broke down on Mother's Day. Thank you, Matthew!!!

The Dark One

★★★★★

6 years ago

The person (Josh) at the desk was so friendly and helpful. I didn't know what part I needed and he went out of his way to find out and look up what was needed. I went to jiffy lube and the air filters for my car they said said would cost $100 NAPA sold me the two filters for around $30!

Jefe Ghost

★☆☆☆☆

a year ago

Went in to warrantee a part didn't even try to look up part or guidelines for exchange im ok if it not covered but kinda scoffed off and didn't even want to try to sell me another one this employee was Mitchell

Sunshine Heavenly

★★★★★

6 years ago

The appearance of the exterior is fairly drab, but do not let that deter you. The customer service is phenomenal! My car's battery decided to "☮️ peace out" after my 5 yr old and I bought movie tickets and drove out of the cool-shaded-part of the parking lot into the direct-HOT-as-an-oven-sunlight-part of the parking lot. (this NAPA Auto Parts is just off of 12th ST and on Wall Ave. *Maverick gas station is to the north, *Utah Pain & Rehab is to the South, *Bamboo restaurant, Subway, & Cine Pointe-6 are to the east and slightly north. But their parking lots are connected). Their parking lot has several parking-spaces reserved for those using a "disabled person" permit and their threshold between their sidewalk & parking lot is generous. The door is not automated, and may not be quite wide enough to easily move a wheelchair through. I have been in this store several times & the lighting has always been dim. (Okay with me. They're saving energy!) The interior is clean. The employees are groomed nicely and talk shop *without* dropping f-bombs, *without* mentioning the anatomy of a hot chick that walked by, and *without* any wild posters. I felt comfortable being in there and I felt comfortable having my 5 yr old son in there. (They're so "family-friendly" they sell super cool HOT WHEELS at their counter!) As another reviewer mentioned the pricing is a bit higher than other auto parts store. However, EVERY mechanic I've ever talked with has ALWAYS told me to go to NAPA because NAPA parts & warranties are much better than the other parts store! Also, I have signed up for their REWARDS club to save money, and I ask if the part I need has a GOOD tier, BETTER tier, and BEST tier, that way I can decide what I can afford. (Their GOOD tier is much better than the other guys' best tier) Anyhow, my reason for writing this review is because JIM was my knight-in-shining armor on this incredibly hot day... And I received the impression he'd be anyone's knight-in-shining armor. He walked across the very hot parking lot to my car, looked at my car, went inside to get what he determined was needed (a battery tester and some tools), he sorrowfully gave me the bad news, but gave me possible options (*besides* just buying a new battery at that moment), he helped me find the correct battery for my car (the battery in my car wasn't exactly the correct part!), he gave me three batteries to choose from, he then helped me download a coupon that saved me $14, and at no extra charge he chit-chatted (sympathetically) with me as he installed my new battery, and took my old battery with him to be recycled (saved me another $15!). The most important aspect of this situation was Jim's behavior throughout our 45 minute interaction. He was never haughty nor bothered in working with me. He was respectful, professional, nice, helpful, and thorough. Jim's behavior is rare in the automobile industry. NAPA on Wall Avenue is fortunate to have him!

Stacy Gavin

★★★★★

6 years ago

Matthew G was amazing! We called in with an issue with our catalytic converter.. Matthew knew exactly what we were looking for and even pulled other parts to make sure we got the right thing the first time when we got there. We went to 3 O'Reilly parts and 2 auto zones who ALL gave us the wrong parts! Thanks Matthew! We appreciate all that you did for us today!

Melissa Jensen

★★★★★

6 years ago

My son and I went to Napa near closing time. We suspected we needed a new battery. Josh was fantastic! He offered to come and test the battery before having us buy one. I told him this was my kids first car and we were uncertain if it was an issue with the battery or the alternator. Josh went above and beyond! He determined we needed the battery and explained what we might notice if it was the alternator. Josh offered to walk my son through removing and installing a new battery, since he had never done it before. During that time, Josh gave my son tons of advice on how to maintain his car - periodically tightening bolts, keeping up on maintenance, things to watch for, you tube sites that are good for him to review as a car owner... you name it! Not once did he look at his watch, he told me not to worry when I referenced the time, knowing they close at 7pm and insisted he just wanted to make sure we were good before we drove off. This is how it should be! Customer service and people skills at it's best. Josh absolutely deserves to be recognized as a stellar employee and as a good human! Folks, if you need auto parts, ask for Josh. He knows his stuff and will treat you right! Josh, if you read this, thanks again, for everything. I don't do reviews often, but when I do, they are warranted. FYI... you are the reason my son now wants to learn more about cars. 😊🚘

Eric Ahlstrom

★★★★★

4 years ago

So why go to Napa instead of other parts stores? Today I was reminded why. 2001 Ram 3500 dually diesel, intermittent alternator. With the web filled with information on low current alternators from Ram 1500's able to be externally regulated for pennies, I went to Napa for advice. It turned out that the higher current alternators, 136A vs. 70A on diesels vs. gas are internally as well as externally regulated by the ECU. Both alternators for my year of diesel were in stock, yet neither matched my alternator physically. Major differences. So the parts expert dove in further, finding a cross reference to another model that was not standard after 2000. He pulled it from stock and it matched. Perfectly. So my 2001 truck was probably built at the beginning of the model year with a 2000 spec alternator. I bought it since the original lasted 21 years. It will outlive me. This kind of service and knowledge is rare in parts stores, yet common at Napa.