Naper Auto Works Inc

William Storm

★★★★★

a month ago

Always reliable, perform with excellence, and backed with integrity, Naper Auto has serviced my vehicles for over 30 years. My autos are in good hands and next day there are no regrets. Thanks Naper Auto.

Alejandro

★★★★★

3 months ago

I brought my Chevy in for a break change and they did a great job. They not only provided me with a detailed quote but also provided pictures and gave me a call. Customer service goes a long way and these guys were great in keeping me in the loop with everything. 10/10 I highly recommend this place.

Quinn Cursio

★★★★★

6 months ago

I couldn’t be happier with the service here! The team is honest, knowledgeable, and really goes above and beyond to make sure everything is done right. They explained the repairs clearly, gave me a fair price, and finished the work on time. My car runs better than ever, and I felt like they truly cared about keeping me safe on the road. Highly recommend this shop to anyone looking for trustworthy, reliable auto service!

Ian Carter-Hamilton

★★★★★

5 months ago

Had a very positive experience the first time taking my car here. Rates were fair for basic services, and the team was able to provide lots of recommendations for other work that could be done including detail on timing and potential pricing. Look forward to continuing to take my car here for routine service.

Will Harvey

★★★★★

2 months ago

Team was extremely easy to work with, communicated well, and were efficient with repairs to my truck. They did a great job too. Truly a great local Naperville business.

Kristin A

★★★★★

4 months ago

They recently serviced my car engine in one day at a reasonable cost and gave me a lot of useful information about issues going on with my car. I feel like they are genuine and honest. Would definitely recommend!

Max Zaun

★★★★★

7 months ago

Robert, Angel, and team were fantastic to work with. I was in Naperville from out of town when my car had a sudden zero oil pressure failure. Robert and team took in my car and did some of the best troubleshooting and documentation you could ask for. They stayed in constant communication with me, talking through each step. My car had a very rare failure, but this team was able to diagnose accurately and make a sound repair. You will probably find cheaper shops, but don’t waste your time. Your money is very well spent here and I couldn’t recommend them to enough people!

Joan Mravca

★★★★★

a month ago

NAPER AUTO WORKS IS THE BEST PLACE FOR SERVICING YOUR CAR. NO MATTER WHAT THE PROBLEM IS THEY WILL FIND IT. I HAVE BEEN SERVICING MY CAR THERE FROM WHEN THEY OPENED AND BDFORE. YOU CANT GO WRONG

Samantha D

★★★★★

8 months ago

We had a great experience with Trevor and Naper Auto Works. They have been our go-to mechanic for a decade now. They were incredibly thorough with their inspection and took the time to explain everything clearly, and even followed up with us days later. There was a small misunderstanding with our service, but they went above and beyond to make it right, fixing the issue at no extra cost and even giving us a couple of free tires as a gesture of goodwill. Highly recommend!

S Millertime

★★★★★

11 months ago

Trevor was great to deal with, coordinated tow truck, got us in for evaluation of issue the same day, called to discuss, emailed specific details and quote which made it easy to make a decision. After test drive found another issue and quickly completed that repair at a competitive price. To top it off their repairs come with a nationwide two year warranty! I recommend Naper Auto Works as a great repair shop to go to.

Sven Davies

★★★★★

8 months ago

It is rare to find a mechanic that breaks all the stereotypes and dare I say goes so far to become a partner in the care and maintenance of your vehicle. I've been taking my cars to Naper Auto Works for over 15 years. Today, I'm writing a review because I want to share a recent story of how the team at Naper Auto Works really stepped up and worked tirelessly to solve a tricky issue with my car. They truly went above and beyond the typical good care and service on this one. I originally brought in the Jeep because the engine light came on with an oil pressure sensor fault. The team serviced it and addressed what was diagnosed as the oil pleasure sensor. However, a day or two after the repair the light came back on. When I brought it back in for them to look at, the light had reset and wouldn't come on. Sometimes the problem seems to go away when you bring the car to the mechanic. But it never went away. Any other mechanic would just let us go on our way, but Robert reached out and give me some direction on keeping a log of what I was doing when the engine light came on, and when it cleared. Independently he researched possible causes to the intermittent issues I was having. After sharing my experiences, he arranged for me to bring the Jeep back in and the team worked on it for a couple day. Conclusion: the oil pump also needed to be replaced. Nobody goes the extra mile anymore. Naperville Auto Works stood behind their commitment to resolve the original issue and didn't charge for all the extra time and effort to fix the problem - completely. I am proud to be a customer and have Naper Autoworks as a partner in the service and maintenance of my vehicles. And of course, a very special thanks to Robert for your thoroughness and tenacity to get to the bottom of issue. I'm happy to say the Jeep has been running great! Thank You.

Frank Muschetto

★★★★★

10 months ago

In today's world with all the crap going on - rising tariffs, supply chain and politically created issues - it's very difficult to know what things should or will cost. Hence, it's even more important than ever to do business with honest businesses and business people. I had my vehicle serviced today at Naper Auto Works; standard maintenance stuff. When I got the bill it appeared high to me but in light of the aforementioned issues I just assumed things had gotten more expensive so I paid the bill and left. Cudos to Robert at Naper Auto Works. He apparently felt similiarly. A few minutes after I left he called to let me know he re-reviewed my bill and determined there was an error and wanted my credit card number to process a credit. Realistically if he had not done that I would have never been the wiser and would have over paid. So, in addition to the great work Naper Auto Works does, I highly recommend them because they are honest business people and take care of their customers. Frank

M Morris

★★★★★

a year ago

This was my first time going to Naper Auto Works. I needed them to check my brakes. I spoke with Angel over the phone and Trevor when I got there. These guys were awesome! Angel and his staff did a thorough job inspecting my brakes. I was pleased how well they handled my concerns. Very respectful and helpful to meet my need(s), of service. They are close by me and I plan on going to them for future services. Angel truly lives up to his name. (An angel) 👍☺️😇

Michele Quinn

★★★★★

a year ago

I'm so glad to have these folks to handle my audio mechanic needs. They're quick, do excellent work, and will even give me rides to and from my home while they're working on my vehicle. I'm so appreciative of their excellent service and the turn around time. They are also very personable, friendly, and helpful. I couldn't be happier with any service. Thank you so much.

Pete Silberhorn

★★★★★

a year ago

Trevor took care of everything for me. He also found out my battery was now 6 years old and replaced it immediately. I’m sure he saved us from having a dead battery coming up soon in this cold. They’re always honest and dependable!! They always do a great job and explain everything!!! Thank you!!!! Best of the Best!!!!

Brent Terada

★★★★★

2 months ago

The staff is always welcoming and informative. Will always tell you the work up front and cost is accurate. Always my go to.

John Lillwitz

★★★☆☆

a year ago

Lost opportunity - I came in to review naper Auto works for my daughter who has an older car with 265,000 miles. As a prospective client I would have thought they would have explained their process to me. That they produce a report and send it to your phone. They didn't even ask what oil I needed in my car which should of been 5w-30 as the car is older. If they would have explained their service then maybe I'd be a more willing to spend more money with them as most of their reviews are positive. Customer service is key and I did not get customer service.