New Concept Auto - Santa Fe (formerly Bret's Autoworks)

Ben Hall

★★☆☆☆

a month ago

Had my car towed hear because it was close. They quoted me $3200. I got a quote from another shop and decided to take it there. When I let new concept know I would be towing it elsewhere their quote magically lowered to $1900. That tells you all you need to know about their prices. Still got it done elsewhere.

Nichole Devore

★★★★★

a month ago

Nick was so helpful. He walked me through all the problems we had explained it all so I understood. Was very courteous. Also the work was done so fast. I had quite a few things done and it was done in less then 3 days. I will be going back.

Don Gebers

★★★★★

5 months ago

Our truck is 14 years old, but my wife won't trade it. So when it needed struts, badly, I took it to New Concept Auto. With a truck that old it would be easy to tell me a lot of other parts are wore out as well. They did s comprehensive inspection, but didn't try to sell me things I don't need. The repairs were completed quickly at a fair price. Now I can take it on long road trips with the peace of mind it has been thoroughly checked out.

John Leon

★★★★★

a month ago

Great shop! Alex was easy to work with and they did an amazing job. Took my other vehicle to them right after to get some work done. Excited to find a great shop near me.

Mackenzie Gallagher

★★★★★

a month ago

ABSOLUTELY THE BEST SHOP! Nick and the whole crew were so kind and helpful through a frustrating time. I will 1000% be going here from now on and sending everyone I know. Nothing but great things to say.

Drew Meyer

★☆☆☆☆

5 months ago

Dropped my car off for exhaust leak. Charged me $535 to replace a flange gasket. When I picked it up it was louder than it was before. I had a mechanic friend of mine fix everything they did. They hollowed out my catalytic converter. Bolts loose everywhere. Didn’t bother to replace my o2 sensor. Also there were rocks found in the exhaust pipe. Terrible customer service, everyone at the desk was a jerk and very standoffish. I don’t even want my money back because I would rather not even deal with those people anymore.no reason for that work to have cost more than a couple hundred bucks.

Patrick Burchard

★★★★★

5 months ago

I've been going to the OP location for several years-Always great sevice and workmanship. Today, I went to the Olathe location for the 1st time to get an alignment done. On short notice (my bad), Nick James did a great job coordinating their workload to get me in & out same day. Whatsmore, Nick saved me from the dealer as they are one of the very few shops with the skills & tools to do alignments on newer BMWs. Car drives straight as an aarow now. Thank you Nick!

Kristin Crowder

★★★★★

2 months ago

Nick J and his team were so incredibly helpful and kind to help me fix my son’s car. They were extremely quick on getting everything fixed and safe for him. This is a great group of mechanics and I highly recommend them!

Bill Dickerson

★★★★★

5 months ago

I recently took my Escape to New Concept Olathe. They did a tie rod replacement, alignment and valve cover replacement. Bill was my service advisor and Kirk was the mechanic. They were awesome! Very friendly, courteous, informative and great at communicating. It was a really good experience. Obviously we’ll be spreading the word about our positive experience at New Concept to our friends and family that need vehicle repairs.

Warren Nawroth

★★★★★

5 months ago

I had an engine check light on my 2011 Suburban which said that I was having misfires on cylinder 7. I was preparing to go on a trip and needed my Suburban to be in top shape. New Concept Auto Service performed a complete tune-up (at my request) and cleaned the fuel system to clear any junk that was in the fuel injectors. The car runs and idles perfectly now. Thanks for the repairs!!!

Audrey Janes

★★★★★

6 months ago

Decided to try this place out after receiving a Coupon in the mail. Everyone was very friendly and welcoming. Service was quick and the technicians took me directly to my car to point out a couple issues that they noticed, which I certainly appreciated. Oil change price was very fair and the service quote I received for the rest of my car issues were what I was expecting.

Adam Lambing

★★★★★

6 months ago

If you are looking for an honest mechanic, look no further than New Concept! I’ve trusted them with all my vehicle maintenance for years, and they have never let me down. The team is always upfront and transparent—no pressure, no unnecessary upselling—just honest advice and quality work. Thank you, New Concept, for always being helpful and taking great care of my vehicle needs. Highly recommend!

john P

★☆☆☆☆

a month ago

I went here because of the google reviews. Looking for a new shop in Olathe. Run and diagnosis and received a quote for the repair- It was way too high- Went to pick up the car; they reduced the quote by 20%. Got 2 other quotes and they were 40% cheaper. Be careful, pricing is very questionable.

Ken Slater

★★★★★

9 months ago

I went to New Concept Auto Service, for an oil change . The Tec Kirk Slater was quick and efficient. Everybody there was pleasant and yes fun. I was getting ready to leave and mentioned that my air conditioning was not working, has been dead for a week. Kirk took a quick look and fixed it for almost nothing. My Highest recommendationfor New Concept.

Grant Armstrong

★★★★★

2 months ago

Very professional and friendly staff. Nick was helpful throughout with good communication. Reasonable prices on new rotors. I will certainly use them again.

Bindi Swan

★★★★★

a month ago

They were absolutely amazing! I brought the car in and it was fixed in just two days! Definitely will be returning!

Theresa Swisher

★☆☆☆☆

5 months ago

Took my car in due to a noise it was making. The person I was dealing with wouldn't call when he said he would, i had to call him to get answers. He told my son different stuff than what he told me and the stuff he said didn't make since. By the end of their diagnostic they had gone from it going to cost over $7000.00 to fix it to we'll have to replace the engine and we can put in a used engine with 89000 miles on it for $10500.00. I ended up not having them fix my car at all due to all the mixed information of what was being said and them not appearing to know what they were doing. I just had them put my car back to how it was when I brought it in and they still charged me over $1000.00. Even with that my car was not in the same conditiin when it was picked up that it was in when dropped off, they didnt reset any of the electronic stuff they messed uo when trying to diagnose the problem. Would not recommend this place at all..