Norris Automotive Inc

Daniel Wade

★★★★★

5 months ago

The Team at Norris Automotive always ensure great service. They keep me updated if the repair is going to take a couple days. They are my go to for my car repairs.

Susan Chen-Rosario

★★★★★

a year ago

They are very knowledgeable, the prices are on point and everything was done in a timely manner. They are professional, friendly and I consider them to have good customer service. Lucille received great care.

linda barnhardt

★★★★★

a month ago

What a great experience... I was able to be fit in on Friday.. I was in and out in no time.. professional from start to finish.. absolutely 5 stars..

Vin Isaiah

★★★★★

2 months ago

They did a great job! Problem fixed and much cheaper than the dealer! Friendly service and reputable.

Zachary Stuart

★★★★★

a month ago

Great company! Highly recommend taking your vehicles here. Knowledge, honest, and care about their customers! That Ryan guy is 👌!

R LeCara

★★★★★

6 months ago

Excellent experience getting my rear brakes replaced on my truck. Not only was the work done efficiently without breaking the bank, but Norris Automotive was also incredibly flexible when I needed to adjust my schedule. I’m grateful for their professionalism and customer care. Will be returning.

David Ebert

★★★★★

3 months ago

I had what i though was serious problem with my Mustang, turned out to be something completely different. Ryan and the team were great and fixed the issues i had. Price was reasonable as well. Thank you so much.

Jack Bolick

★★★★★

a month ago

They fixed what needed to be fixed and nothing more. I can feel a difference in how my engine runs,it is more responsive ,quicker . They also changed a front axle and it rides smoother and takes bumps without making any sounds.

Marie Phillips

★★★★★

Edited 2 months ago

Norris does it again!! I didn’t have an appointment but my check engine light is as flashing and Norris took it, diagnosed the problem and had it fixed within two days. The front desk is always so kind and courteous

Lisa Layne

★★★★★

Edited a month ago

The entire team at Norris Automotive did a great job with the service they recently provided for my truck. I was updated throughout the process and everything was done very well. I will go back to them when I need additional service. Thanks!

Corey Sanders

★★★★★

3 months ago

Brought my 2017 Chevy Volt plug-in hybrid in a couple of weeks ago after the dealership wanted nearly $3000 to replace a $400 part out of warranty (the High-Voltage Battery Control Module). Mike worked with me, told me this was the first of these he'd replaced, and got back to me after doing some research to confirm that he was comfortable doing the repair. I really appreciate that he was so up-front and transparent through the whole process. I'd called around a few other shops as well, and nobody else aside from the Dealer was willing to even consider the repair (which I get... that battery is scary). After a few days getting the part in stock, the guys at Norris did a fantastic job with my car. It's been running just as good, if not better, than before the original component failed, and the repair was about $1000 cheaper than the Dealership wanted. I'll definitely be giving Norris a call for future maintenance/repairs on my Volt. This was a fantastic experience start to finish!

Bailey Hollingsworth

★★★★★

a month ago

Norris Automotive was helpful in diagnosing the coolant leak issue with my vehicle and had me back on the road quickly. They were helpful with explaining everything clearly and provided the service at a fair price.

Harry Porthouse

★★★★★

3 months ago

Norris Automotive replaced all my engine coolant hoses. It was easy to get an appointment, and the work was done in one day. Everything is functioning well, and there are no leaks. Competitive prices and friendly people. This will be my go-to place for car repairs. Highly recommend.

Rosa Davis

★★★★★

2 months ago

I cannot say enough great things about Norris Automotive. My “check engine light “ came on and I immediately called Norris. They had me bring it by the shop to get a diagnosis. I was scheduled a time for repairs but while they were working on it they found it was “bad gas” being put into my vehicle. I was only charged a fraction of the price I was originally quoted and my truck runs like a brand new one. I mean let’s get real…. How many automotive repair shops will honestly go below what they quoted? Norris Automotive exemplifies what it means to serve customers with integrity. I will NEVER go to any other shop.

Chad E. Jarvis

★★★★★

5 months ago

I’m not from the Burlington area and Norris Automotive was recommended by Morgan Towing as I had broken down on the side of I-85. Norris had my vehicle diagnosed, along with checking every component in that particular system to ensure that there wasn’t anything else that contributed to the problem. Parts in and replaced in just a few hours, extremely reasonable total cost and back on the road. I couldn’t ask for a better experience!

J W

★★★★★

3 weeks ago

After the last snow I had to get a new battery. It was a big issue to find a battery at an auto store for my make/model…and none had the cord in stock to install for electronics …I’m not tech savvy. Crystal @Advanced Auto sold me the battery & called Ryan about putting the battery in….this was after 6:30 pm. The next day Norris Automotive installed the battery. My left LED headlight blew when my battery died (coincidence). Ryan also helped me order a new LED headlight. When delivered, I called & they fixed it the next day. Ryan is a good guy & decisive. Excellent customer service Norris Automotive. Thank you!

Fredrica Beatty

★★★★★

a month ago

Ryan is amazing. He is the kindest and professional mechanic/ shop owner i have ever met explaining their policies, procedures and estimates thoroughly. I took my daughter's older honda there to look over the brake system. They diagnosed the problem as well as an unrelated power steering issue. They made all necessary repairs at an affordable price providing outstanding customer service. These guys know what they are doing and I highly recommend them to anyone in search of an A+ mechanic.