NOVUS Glass of West Eugene (Formerly Speedy Glass)

Alleigh Blake

★★★★★

4 years ago

Stephanie was ABSOLUTELY incredible. I was waiting with Safelite for over 3 months to get my windshield fixed and I heard nothing from them. Stephanie got to me right away and within 3 days my windshield was brand new again. Thank you so much for all your guys help!

Dina Geer

★★★★★

a year ago

Amazing work! Firstly on the phone they were super nice, they called me after I filed my insurance claim immediately upon opening and told me exactly how much it would be. Oh not to mention they also overnighted the glass for me so next day here I am. It was half the price that the insurance was going to make me pay. They also canceled my insurance claim for me so I didn’t have to do it myself. When I arrived the place is very clean, nicely decorated, they even had a coffee bar with a lot of options while you wait and the vending machines even had good prices on snacks!! They were done in an hour and the price was exactly as they said! They even removed the duct tape from my car and cleaned up most of the broken glass that I hadn’t yet. Couldn’t recommend this place more!!!!! Go here for any glass needs!!!! Their job is to just change the glass but they went above and beyond in every way possible , thank you NOVUS Glass!!!

Joshua DeSantis

★★★★★

a year ago

Great customer service and communication. They worked with our insurance company and we literally didn't have to do anything. They came to our house and had our glass replaced in about an hour. They are an awesome company and we will be using them again. Highly recommend!!

Cameron Conaway

★★★★★

a year ago

Brought my van in for a window leak. Reasonable rates and awesome group to work with. They are very chill and happy to explain every step of the process. They got me in quickly and had it done in an hour. Highly recommend!

John Boykin

★★★★★

9 months ago

Great customer service and fast work. Any company interested in improving their customer service should visit this shop and learn the meaning of customer service and how to implement it. I could not be happier with the results of their repair. I only wish I could give them 10 stars. If you need automotive glass work done, do yourself a favor and go to NOVUS Glass.

Torrin McCorquodale

★★★★★

8 months ago

Amazing customer service, helped me every step of the way. Repaired my glass with no problems at all and at a low price. They also stuck to their quote and did it all in less than an hour.

Nathan Tarayao

★★★★★

a year ago

Doug is one of the best customer service ever that I had been experienced! He is very consistent in giving best details into his client! He advocates for his clients! Zach is his partner was also awesome! He is expert and skilled in repairing the windshield! Indeed, am 100% recommending their company!:-)👌

J Lloyd (Job Connection)

★★★★★

a year ago

Very professional and courteous over the phone. Very polite and friendly when greeted. Explained the procedure well. A nice clean environment to sit while I waited. They finish the job before the estimated time. Gave clear instructions for the next 24 hours. They were also very conscientious about examining my windshield wiper blades that I was in need of new ones. The quality of the glass is just perfect. Job was neatly done. I could recommend them wholeheartedly to anyone looking to have their windshield or any type of window work done.

Amanda Patton

★★★★★

7 months ago

These guys did a phenomenal job on my daughter‘s 86 pick up today. We were worried about being able to find a windshield, but they made it super easy. They were really affordable and really Fast 10 out of 10 definitely recommend

Lauren Kelley

★★★★★

2 years ago

I put off having my windshield replaced for far too long because I figured it’d be a process requiring too many steps but it really couldn’t have been easier. I went through my insurance provider and within 30 minutes of filing my claim NOVUS called me and we scheduled my appointment which was only 2 days after filing my claim. Communication was awesome and everything happened faster than I expected. They even put my oil change reminder sticker on the new windshield 😂 Thanks NOVUS team!

Matthew

★★★★★

4 years ago

I'm a college student and I had my driver's side front window completely shattered. Since they are closed over the weekend, I left my name and number on the quote form on a Saturday. Stephanie called me as soon as they opened on Monday to set up an appointment the next day. She gave me the price it was going to cost and how long it was going to take. The final price was exactly what she told me over the phone the day before and the entire thing only took about 35 minutes. The glass looks beautiful and they even vacuumed all the broken glass out of my car. I highly recommend Speedy Glass for their fast, friendly, and affordable service.

Kenneth Jewkes

★★★★★

6 months ago

These guys are always wonderful to work with. I've had 4 semi trucks have glass replaced here a total of 5 times. They are always very friendly, prompt and usually finish a quality job quicker than quoted.

David Davidson

★★★★★

4 months ago

I had the windshield replaced on my '92 Accord at Novus a little over two months ago (I waited a while to make this review so that I could test for leaks). Since then the car has gone through several rainstorms (and several automatic car washes) and the seal has held tight. The first windshield they ordered actually arrived cracked (so the install date had to be bumped back a day), but once that was over the turnaround time was extremely quick (I dropped it off in the morning and it was ready to be picked up a few hours later). The guy at the counter was very friendly both over the phone and in person, and while I didn't meet the installer he did an excellent job. I hope I don't have to replace any more windshields but if I do I will definitely come back.

Cain Lee

★★★★★

a year ago

Very professional communicated every step of the way was done and just about an hour very quick fast and they also take Apple Pay, which was a plus for me. I appreciate you guys will be coming back for my Jeep to get done. window is very nice clear and they cleaned up after themselves overall, I would recommend to anybody that needs windows or headlights. Anything of that sort

Jonny Rodgers

★★★★★

3 months ago

I’d give this place 10 stars if I could. I started this fall with two leaky cars—rain pouring in! They fixed the windshield of my Prius, which included repairing frame rust leftover from a previous owner’s shoddy repair job. My second car, a Subaru Outback, had a persistent sun roof leak for years. They found the most likely source of the problem (clogged drains) and cleared them—a job that was beyond my skill level, since it involved pulling the head-liner. When this turned out to be only one of two issues, and the leak was still persisting, I brought the car back, and they tracked down the second problem (which, again, involved the pulling of the head-liner) and fixed it without charging a second repair fee, even after I offered. We’re now in a week of torrential Oregon rain, and the cars are perfectly dry. Not only are they thorough and stand by their work, they’re also honest, document the work, and explain things well, helping manage reasonable expectations. Kind people too! Highly recommended. Look no further.

Jason Madrigal

★★★★★

7 months ago

Got my vehicle vandalized. NOVUS has good price and good service, in less than two hours the car was ready to pickup.( they also clean the broken glass inside the car).

Brian Campbell

★★★★★

3 weeks ago

This follows having 3 different vehicles worked on with Novus over the last 6 mos! From a broken rear window in my old Ford Ranger to front window replacements on a BMW and Mini. They were friendly, fast and thorough to the point of bringing me process photos of the removal of my windshield, the shoddy work done by a previous installer and the steps taken to improve the condition of the vehicle to ensure a secure and dry fit of the replacement window. Because of the personable way they worked with me, I didn't hesitate having my wife go to their shop and have the window in her car replaced when it developed a leak. Pricing was also VERY competitive with other shops in the area. The glass always looks good, seal is solid and a great value and experience all around. I highly recommend Novus Glass to anyone needing window work done.