O'Reilly Auto Parts

James

★★★☆☆

6 years ago

Nothing too bad, but they need more people there. I was trying to assist a woman just outside this establishment who was stalled in traffic, ran inside to see if they had jump start battery pack and had to wait like over 5 mins just to ask a question. Only to be told they have nothing they can help with. The wait is what got me kind of annoyed but staff wasn't mean or unfriendly.

Juan MARTINEZ

★★★★★

3 years ago

The Store Manager at this location is Fanonamal when it comes to Customer Service he goes above and beyond to make sure his customers are properly taken care of before they walk away. That goes for his employees he has trained them well I have shopped other stores in the valley love them to BUT my favorite by far is this location.

Parker N

★☆☆☆☆

4 years ago

I went to this store to replace 2 batteries for my pick up that I believe were bad, an employee named Michael had an attitude for no reason when I walked in. He said the batteries were tested fine and asked me 20x if I'm sure that my truck won't start and I said yes. I told him when I tried to start the truck it sounded like the batteries were dead. He threw a little temper tantrum when I said I wanted new batteries because they were under warranty. Now my truck starts thanks to the new batteries but I would recommend to not have Michael help you because he will most likely have an attitude.

Carol D (Evelinska)

★★★★★

5 years ago

This Location is excellent ... Im a Nationwide Expeditor called yesterday to special order my Mercedes Sprinter brake pads over the phone Mr. John was knowledgeable and professional and today on picking up my order everything was top notch I got my order right and He also helped me to get the service done by recommending a few places since I don't live here just passing thru . I'm very impressed by the customer service courteous with a high level of commitment ( detail oriented) toward their customers. Thank you very much

Glen Anderson

★★☆☆☆

Edited 3 years ago

3 yrs ago they earned a 5 star review but since then, I've had Lance help me multiple times, and he's not a happy helpful person. One time he was complaining about the Mexican window washer that made more than he did. This last time I brought in a wheel stud to compare to a new one. He didn't want to find one that was similar. He said to go somewhere else. I went to Autozone just down the street and got what I needed

y G

★☆☆☆☆

a year ago

I went to buy some brakes for my car and they didn't know which brake to give me. I gave them the vin number and they couldn't figure out what either.

Jaren Corral

★★★☆☆

8 months ago

its over priced compared to auto zone and worker is a bit too opinionated save some hassle and agree with him for the sake of not being put down.

Brant Fish

★★★★★

3 years ago

This location is the best! Today I rolled in needing a new car battery. Not only was the help I got excellent, but the employee volunteered to install the new battery. Made my life easy for a change. Well done!

Courtney Munford (Duneprincess801)

★☆☆☆☆

2 years ago

The younger kid with black hair that works here didn't feel like warranting a lifetime warranty part so he made up some story about how he couldn't do anything and the manager just left to get us to leave... my friend was in line behind us he rang up all of his stuff and then told him the card reader was broken. Horrible attitude, slow, sitting on a stool, couldn't be bothered to help anybody. Really should be fired. This isn't the first experience we have had with him.

Shayne Aguilar

★★☆☆☆

2 years ago

I ordered a CV axle on line for an older vehicle. As promised it was in the store the next morning, October 25th, 2023, for pickup. Outstanding! The store was clean and well merchandised. When I entered the store, an older gentleman was stocking the shelves and greeted me as I walked in. There was a very young man sweeping the isles also. I was the only customer in the store. The older man walked behind the counter and asked what I needed. I explained that I ordered a part online and was told it was here. He immediately said we have nothing here. He then looked in the computer asked me what I ordered, I explained it was a CV axle. He again, as though very put out, said “It’s not here. We’ve received nothing at this store.” I showed him my email from O’Reilly stating my part had arrived. Seemingly more put out he looked behind me on a shelve and said “I don’t know what to tell you, we got nothing.” Fortunately, at this point the young boy that had been sweeping overheard and told the other employee to check the online orders. The older employee said, “There’s nothing.” The older employee acted put out, rude, and annoyed with my efforts to get my part that I had already paid for. At this point the young employee walked to the back, grabbed what ended up being my part, and gave it to me. The older employee rolled his eyes and walked away. The younger employee finished the transaction for me. Give the younger person a raise, and train the older person, or remove them. I typically go to Autozone but decided to give O’Reilly a try this one time. Not sure if I’ll come back unless they can staff the store with superstars like the younger fellow.

DGP Clark

★★★★★

Edited a year ago

I had spent over a month looking for the right parts to my ‘97 Toyota Camry and after several failed attempts, including getting the wrong parts and having my car sit at the shop for a week (and with no help from my mechanic), a friend of mine told me to call O’Reilly Auto! She said they should have 'em. I called West Valley O’Reilly and thankfully hit PAY DIRT! Mgr. Nick Miller helped me and within a short amount of time and research on his part he had located both of the parts I needed and I received them both within the span of 2 days. All the parts that Nick hooked me with are exactly the parts I needed! He made the impossible, possible for me. Thank you, again, Nick, soooo much! Your professional customer service is a lost art!! It is refreshing to see people, such as yourself, still have it! Fantastic job !!! ~Sincerely DGP Clark

Carter Oman

★★★★★

6 months ago

Out of the corporate auto parts stores around, this one is by far the best. Fast, always have the parts I need.

David Mounts

★★★★★

4 years ago

I love it when the person helping me knows what I want better than I do myself. I walked in asking for a headlight switch while holding the knob. He looked up the headlight switch and walked around the counter and picked up a box of knobs. They were the wrong one, so he picked up a second box. It was the right one. The price of the headlight switch was $107 which I would have paid. The knob was $15. This is the service I look for. I will come here first.

ils360

★☆☆☆☆

3 months ago

Terrible selection in wiring so much has been stolen at this location that they don't want to replace it for some reason probably show it doesn't show as a loss in the system but they're losing so much revenue from nearby commercial customers and from others that it's ridiculous I've come in here several times working with a commercial customer looking for wiring and they never have it I have to go out of my way to find the wiring at a competitor

Hadley DeHart

★★★★★

7 months ago

Christine was awesome! She is the manager here! She is so helpful and drove her personal car to my car across town to jump it and run tests! This is a great place with great management!

Myriam Guzman

★★★★★

5 months ago

The staff is very friend and helpful. They always have what I need. And so far my experiences there have been good ones.

Spanky Young Yen

★★★★★

4 months ago

We came in with a little issue. There was a dead cat stuck behind our battery. Gavin was more than willing to help. Done and over with within 5min. Thankful for him.