Reviews
Gijo Sojan
Oil dripping after the service... See pictures.... Had a bad experience there. I took my car for oil change on Sep 10, 2017. Lately, I notice that the oil is dripping on the floor. I spoke to manager there Shawn. Since I am out of state they don't do anything to address this poor labor. I took my car to a nearby service center and they found both the drain plug and oil filter was loose that the oil was dripping and fixed it for free. They wanted you guys to know about this too. Funny that Shawn says that the car might not have made this far if it dripping. BAD SERVICE and BAD issue handling
★☆☆☆☆ 8 years ago
Casey Hollingsworth
Overall, was a decent experience. I liked how I didn't have to get out of my car. I went in with a 15-dollar-off coupon, which I was allowed to keep for reuse as many times as I wanted, up to the expiration date. I don't think I would of thought of this place as an option for an oil change without the coupon because it sits pretty far off the road behind a rash of trees, so the visibility is extremely poor and I was a bit unsure as to how to get to it, the road it sits on stretches back and around so it's not immediately apparent. The location is no fault of anyone who works there, I'm just saying it's easy to miss. The only thing I didn't really like was how one of the mechanics came in my passenger-side door and took my glove compartment and unhinged it without asking if that was okay. When the glove compartment was dangling off the hinges, he reached up and pulled out a filter that had bits of leaves, twigs, and other debris caught in the folds of the filter. He explained that the filter basically filtered the air from the AC/heat and told me how much it would cost to replace. When I told him I couldn't really afford to replace it, he stuck the filter back up in the car without at least shaking the twigs and leaves out of it as a courtesy, it would of taken three seconds just to shake all the debris loose but he just put it back up there, twigs and all. The mechanics seemed knowledgeable and pointed out certain things on my car that might need replacing, and offered some sort of engine cleaning service they could do at a cost. It didn't feel like they were pressuring me, it seemed like they just wanted me to know about all of the services they provide. They even checked the brake lights/turn signals/brights which was cool. As far as time goes, it was probably the quickest oil change I've ever had. In terms of cost, they are almost exactly the same as Wal-Mart, but the coupon definitely made it cheaper. I have other vehiches so it was nice they let me keep the coupon for re-use. I will most likely switch from Wal-Mart to Oil Changers for future services, and I do recommend trying this place if you haven't done so yet. Like I said, it's a bit hidden out of the way but once you find it, it's worth it. 4/5
★★★★☆ a year ago
Brad Abercrombie
Wouldn't recommend this place to anyone. Went in for oil change way over priced. They were very polite which is why it's a 1 star. They Took my glove box out to check my cabin filter and it's still sitting on my floorboard. Didn't reset my oil percentage like most other places do. Then it's oh well we charge 109 dollars just to turn a plug drain transmission fluid and refill it. Um yeah no thanks. Out of all places I've ever gotten an oil change I'd never go back here. They kept wanting to add more and more and more. I understand mine is high mileage so it does cost a lil more but 90 dollars? That's ridiculous.
★☆☆☆☆ a year ago
Darian
Always quick and friendly service! Also, very convenient.
★★★★★ Edited 2 months ago
Pam Wentworth
Great Place! Highly Recommend! Very good and polite service.
★★★★★ 3 months ago
Julie Hankins
Today I had the pleasure of working with Chris and Brandon. It was fast service and amazing customer service. It was fast service and amazing customer service. They made me aware of some upcoming issues that I may have. In order to service my vehicle properly, I appreciate it that he broke it down into how much it would cost. I will never go anywhere else to get my vehicle serviced amazing great job guys!!
★★★★★ a year ago
Gary A. Roeder
I didn’t have a problem until later. Developed an oil leak and discovered it was the filler. It was hand tight with little effort. Not sure what their protocol is but that could be a major problem for some people. The guys were nice however the one underneath may have partied a little too hard the night before. Not something a customer should hear and may have something to do with the filter.
★★★☆☆ 11 months ago
George Purcell
Very courteous and professional. A little pricey, but saved with my veteran discount
★★★★☆ 5 months ago
Angelique Brewer
Fast, and easy. Chris and Cody took great care of my truck. Didn’t feel like they were selling any and everything. Way better than jiffy lube. Thank you guys for your awesome service. Definitely gained a new customer.
★★★★★ a year ago
Mark Thomas
I was thoroughly impressed by the staff at the Lafayette location. They demonstrated proficiently, provided valuable information, and maintained a high level of professionalism. They took the time to explain everything clearly without applying any sales pressure. Ultimately, I was able to make an informed decision based on information they shared.
★★★★★ 11 months ago
Ximena Bernal
Excellent service! Even though they were having some internet issues, they were fast while providing a comprehensive assessment. Highly professional and polite. I particularly appreciated how they explained all the options and steps. They were also very helpful processing the coupon from their website (I did not have a way to print it).
★★★★★ 11 months ago
Vanessa Aguirre
Clean, fast and fair pricing! No more waiting at the dealership for hours waiting to get my oil changed even after making appt…no appt needed here. Just pull up wait in your car while your oil is changed then off you go.
★★★★★ 7 months ago
Christina Campbell
Lee did such a good job explaining everything to me about my car. Kay was nice as well, and Tim. They did awesome, come get your vehicle checked out here.☺️
★★★★★ 7 months ago
Clay Agnew
Great friendly and honest crew. Took care of everything from flushing out old oil to hand repairing my back wiper. They do honest work and didn't try to sell an air filter I didn't yet need. Will definitely be taking my vehicle back again.
★★★★★ Edited 9 months ago
Roni Fox
This place had wonderful service and the staff was very helpful. Definitely will be coming here again!
★★★★★ 2 months ago
Andrea Butcher
Friendly, professional They just don’t say something needs replaced, they show you the condition of air filter/cabin filter and make a suggestion, whatever you say, goes. They check headlights, brake lights, turn signals, tire pressure as part of the oil change service
★★★★★ 4 months ago
Wesley Wright
Definitely better than the last time I was there super friendly very good at explaining everything that would be the best for your car definitely recommend great job guys
★★★★★ 4 months ago
Chris Hitze
It is always easy and quick when I come here. They are not pushy to upscale you and share what they are doing as they progress through the work. I recommend coming here for an easy and pleasant experience.
★★★★★ 5 months ago
Amanda Keen
I'm out of town, on my last night here, and on my way to the gas station, my vehicle went into limp mode. I pulled in, and the gentleman got me right in, fixed up, gave me a coupon to save me a little money, and got me back on the road very quickly. very professional, very friendly. Normally, when I go to a shop, I'm treated like I know nothing bc I'm a woman. Not this time, I felt respected and heard. Thank you, sir, I appreciate your help and will be sure to send some business your way. 🙂
★★★★★ a year ago
Alisa Lade
All of the staff were very polite and informative. They did my oil change quickly as well.
★★★★★ a month ago
