Pacific Automotive

Ash F

★☆☆☆☆

7 months ago

If you are looking for a trustworthy shop for your vehicle, I would highly recommend NOT using Pacific automotive. My 30 year old 4Runner was brought in to have multiple rounds of maintenance done by Ricardo, who lives and works out of this shop. The repairs included: Timing belt and idler and tensioner pulley and tensioner Front crank and cam seals Water pump and thermostat Spark Plugs and wires power steering pump, idler and tensioner pulleys / tensioner and drive belts Steering dampener, idler arm and bell crank, drag link and tie rod ends Front rotors, pads, wheel bearings and grease seals Rear wheel cylinders, brake shoes, and hardware Right rear axle bearings and seals . All fluids and filters with transmission filter and pan gasket Oxygen sensor and PCV Exhaust piping from manifold to cat Starter Fuel injectors After investing this much money for the repairs, including the tows down to Pacific Beach an hour away from where I live so that he could perform the work, we specifically asked him repetitiously to not leave the truck unattended without having it secured as it did not have an alarm. When he locked the shop up after the last leg of repairs, he left the truck outside overnight and my truck was stolen from their parking lot. I did not receive a phone call from anyone at the shop and after four days of it being stolen I was notified and I called the police to let them know and the detective told me that they had called the vehicle in stolen, and the detective had told them that they needed to contact me, the registered owner of the vehicle to report the truck stolen in order for it to be registered in the system. So for four days, there were no eyes out looking for my truck and nine months later it still has not been returned to me. After countless efforts for months to have the shop cover it with their garage handlers insurance, as this was my daily driver, I put up a factual review stating what is stated in this review and the owner called me numerous times at work and bribed me to take it down. I have received minimal compensation considering that the truck is not easily replaceable, the amount of money that was invested in the repairs, and I still have not yet to find anything comparable to what I had. Please consider using a different business that takes pride in professionalism and their integrity. This IS NOT the place.

Elizabeth

★★★★★

6 months ago

Pacific Automotive is an excellent place to have your car serviced. As a senior citizen, I was treated with the upmost respect. They explained everything they had to do to my car and took their time answering my questions. It was such a relief to have such patience and kindness shown to a senior citizen. After they worked on my car, I am very pleased with the performance of my car.

Dragan Vasic

★★★★★

Edited a year ago

I had a great experience at Pacific Automotive. Not only do they treat you like family, John and the owner Ben we're so professional and explained to me what needed to be done on my Cadi. The best part is their pricing will blow anybody out of the water. I would highly recommend going to them. You will be very Satisfied. I am. 11/20/24 Another excellent experience at Pacific Automotive. John, one of the associates was excellent again. I would recommend this place to anyone if want to be treated like family

Dariush Sharif

★★★★★

6 months ago

AMAZING SERVICE! I would highly recommend you go here for any car needs. I have an older hybrid so finding a reliable and trustworthy place to go was hard but Pacific Automotive is just that. They helped me out a lot and cared to get the job done fast. Extremely helpful and great communication regarding issues. AND they never upsell, they simply care about what is wrong and fix it fast!!!

Vince

★★★★★

4 months ago

My son's pilot started making a concerning noise and brought it in without any warning. John graciously looked over the pilot, added some power steering fluid and noise went away. I will certainly bring the pilot back for regular maintenance. Thanks Vince

Alane Milton

★★★★★

6 months ago

Was a bit apprehensive taking my old car to a new place for a problem with my air conditioner. But they were very professional, they diagnosed and repaired the problem with ease. The staff is top notch! Would highly recommend them, they are worth the drive to get to them!

SuLu PL

★★★★★

6 months ago

Terrific Service John was super responsive when I called needing an estimate for some major work. He got back to me quickly and gave me some guidance over the phone. Dropped off my car and both John and the mechanic, David explained things very clearly, including what work was the most pressing. Found my new mechanics!!

Vincent Hayes BD

★★★★★

7 months ago

My go to repair shop. They never turn down a repair. I’ve gone to them for literally everything I can’t do myself. I have never had to take my car back after a major repair because something went wrong. They do it right the first time, while maintaining quickness and efficiency. They are honest, fair, and do excellent/quality work.

Rich Soto

★★★★★

5 months ago

Walked in Shop and Johnny n Staff were very friendly and helpful offering coffee or water made me feel comfortable, I will be servicing my car in the future!

John E

★★★★★

a month ago

Ben and John run a great shop. Customer service is top priority and they provide great value.

Steven Giang

★★★★★

a year ago

The guys at the shop was very friendly and professional. Bernard was able to bring me in first thing in the morning and got me out before my work shift. I brought my car in because the AC was not working correctly. I thought it needed a recharge but the issue was less complicated and more cost efficient to fix. They completed the repair within the hour. They were also able to find a few more issues with the car that needed attention. John was able to get the quote out the same day. Highly recommend Pacific Automotive, these guys are quick, honest and professional!

CM Hagan

★★★★★

a year ago

There’s no worse feeling than having your primary vehicle stopped working. In today’s economy is even hard to find an automobile repair shop that can be trusted and respected. Pacific Automotive not only did they fix my car, but they did it in a timely manner, explained everything that needed to be done. From the moment I called to the moment I picked up my vehicle. I was greeted with professional and friendly employees to include the owner. My favorite part is no hidden fees in my car is running better than it did before it broke down. As long as I’m gonna live here in Pacific Beach area or SoCal for that matter, this is not my new garage for any issues of my vehicle as I know, I can trust their technical expertise, their professionalism, friendly environment and I know they’re not gonna try and sell me on something that doesn’t need to be done. This is a shop that I would recommend to anybody in need of basic repair repairs to major repairs .

Connor Peter

★★★★★

7 months ago

Couldn't recommend more. I often do the work on my car myself, but when things got a little too above my pay grade they showed the same care and time I'd like to put into my car. They wanted to see my car back on the road to get another 250k miles as much as I did!

Sunshine

★★★★★

a year ago

Jonnny really made it happen. Ricardo too! The whole team. I decided I was going to try and do some car repairs and save a buck. Big mistake! Take your car here, to the professionals. No sweat. Now I’m back on the road! Thanks Team🚙

Zane Williams

★☆☆☆☆

11 months ago

Had them do work on my car and they did a good job replacing a shock. About a month later, I went back. Got told I was going to get a call back when they located my part,and I was leaking radiator fluid and didn't get a call back until 3 days later. Needless to say,they were No help. Poor customer service and communication skills. Find a shop where they actually care about helping you.

Katrin Wiederhold

★★★★★

a year ago

Highly recommend. Honest shop we took our car to for a second opinion. Original shop wanted to charge us $900 for an issue that didn’t exist. Pacific Automobile identified the issue that was a simple fix. So happy we came here for a second opinion

Michael Amichai

★★★★★

Edited a year ago

Great service. Took care of my issue quickly despite not having booked an appointment. Will definitely be coming back. I think I wrote the past review over two years ago. I have visited Pacific Automotive so many times since. I feel very lucky to have found them as they are extremely reliable and skilled. Above all they are very honest. I have come to them more than once with an issue that they solved very quickly and didn't even charge me for the visit. Feel very lucky to have found them.