About Business
For professional Car Repair care in Concord, NC, Concord, look no further than Paul's Automotive Service & Repair. Their team excels at delivering top-tier results for Auto repair shop and related Car Repair needs. Their customer-centric approach has earned them a 4.6/5 rating based on 133 pieces of feedback. They have become an integral part of the Concord, NC community, known for their dedication to excellence in the local Car Repair sector. For those looking for the best Car Repair experience in Concord, Paul's Automotive Service & Repair is ready to assist with your next project or repair.
Google Reviews
danny linker
★★★★★
a month ago
I was in need of A/C repair that had not been working for a year. I contacted Paul’s Automotive Service and Repair. I must say that I am 62 years old and I have met a lot of people in my time and Joe is one of the most kind and well mannered young Men that I have ever met. Very courteous and informative on the repairs needed. Turn around time was 1 day and price was excellent. Teresa, at the front desk, was also substantially above standard on the phone contacts. This business and all the staff are absolutely First Class. Highly recommend.
Andrew Huggins
★★★★★
6 months ago
We were told by Meineke that we needed over $2000 worth of repairs. A friend told us about Paul’s and how honest and trustworthy they are, so we took the car there. They fixed the car for $200 and gave us incredible service. Teresa is great. I’m telling everybody in Cabarrus County to go to Paul’s.
Jon Greener
★★★★★
8 months ago
These guys are awesome and I’d highly recommend them to anyone looking for a mechanic they can trust! Theresa is always super friendly and helpful. Joe does a great work and I know i can always depend on his repairs being solid. It’s obvious that Paul is very hands-on with his business and everyone takes pride in taking care of their customers. A good mechanic is worth their weight in gold and they’ve definitely demonstrated how valuable they are to me!
Garry Schwartz
★★★★★
9 months ago
Recently moved to the area and I had the pleasure of having my car serviced at Paul’s Automotive today and couldn’t be more impressed. Very professional and courteous from scheduling the appointment, getting updated on the repairs and paying the bill (thank you Theresa!). My mechanic (Joe) greeted me as well and explained what was done and answered all my questions. Glad to know I now have a “go to” place for all my automotive repairs.
Alexis R (Nickster)
★★★★★
7 months ago
All I can say is WOW! This was my first time at this shop and it won't be my last. I was impressed by the service and the customer service given by Teresa. The organization of my appointment, the service/ repair fee, and the warm welcome made me feel comfortable with my AC repair. I recommend this shop if your looking for a trustworthy mechanic and welcoming atmosphere.
Cassy Perez
★★★★★
a year ago
Honest, affordable and accommodating. I have found my life long mechanics while I live here. Teresa in the front office does her best to work with you. Joe is super knowledgeable and explains things to where you can understand. Paul is super kind as well. They treat you like family. I highly recommend them.
DEBBIE LOUGH
★★★★★
a year ago
I've been coming to Paul's for over 5 years now. They are always straight with me and never push for unnecessary services. Theresa in the front office is delightful. I've also dealt with Paul directly, and he kept me coming back. They have a newer mechanic named Joe, who is amazing. I've never dealt with any issues here, and they're always great at working you into the schedule, if needed.
Karen Phillips
★★★★★
6 months ago
Paul's goes above and beyond with there services, * wouldn't go to anyone else. They are honest and get you the best price possible. Teresa is so awesome too
Jamie Accardo
★★★★★
a year ago
The entire staff at Paul’s Auto is great!! Joe updated me on the process of my car daily. I had a great experience plus customer service is top notch and pricing is so fair it’s nice to know they are honest and not trying to take advantage of people. You have earned a customer for life thanks again for the great service.
Lindsey Wilkinson
★★★★★
2 years ago
I have been going here for over a year and it’s been great! The front office is always so nice… Paul and Joe are both thorough and transparent. They are good at what they do and keep open communication to the customer. I appreciate that they are fair and honest. My kids also love all the Elvis decor, AND snagging a lollipop when I have to drag them with me to pick up Mommy’s car… Lucky to have this business in Concord!
Lynzie Ashe
★★★★★
a year ago
Paul's Automotive has gone above and beyond to make sure that I was comfortable with the work, explained each step, and gave an explanation as to what and why the work needed to be done. They were able to work within my budget to help me get the necessary work to make my car run efficiently again. They also did not make me feel as if I was a bother when I asked questions or asked for additional information. They treated me with such respect and courtesy. I am now a loyal Paul's Automotive customer! Thank you to the Paul's team for everything!
Georgi Huitt
★★★★★
2 years ago
Paul and his team are awesome! He and his team came highly recommended by a friend and he was always there to tell me, honestly, what repair my car was in need of. Sometimes it was just in there for regular maintenance. No matter which, everything was done in a timely manner and at a very reasonable price.
Sabrina Schrope
★★★★★
3 years ago
My bf got an oil change when we first moved here from Florida and he loved his experience at Paul's. As a lady, I always found it hard to trust mechanics in FL but when I took my car in for an inspection I was glad to hear that my car wasn't falling apart needing repairs lol Paul gave the throttle body a clean and my car drives SO much better than before! It's like night and day. Thank you! Also shout out to Cody (I think) at the front desk for being welcoming, informative, and friendly! I'm happy to have found our new go-to car service/repair shop
Hayden Kolbe
★★★★★
3 years ago
I will never go to a different shop again. Paul's has absolutely hit it out of the park. They have great customer service, repaired my truck quickly and did everything right. They did not cut corners, and went out of their way to help me! Cory at the front desk is very kind and helpful. I am so glad that I found a trustworthy and reliable mechanic. They treated me with respect and even showed me the damaged parts they removed and gave me a detailed receipt. Now this might not be able to be everyone's case - but I live very close to the shop, and not only did they drive me home after I dropped my truck off, they even picked me up so I could pick up my truck. They also offer third party financing. The shop is very clean, welcoming, they are not intimidating, and I am just so pleased with my experience. Thank you Paul's Automotive!
Linda Hargett
★★★★★
a year ago
I had the pleasure of working with Teresa and Joe with brake issues. Transparent, efficient and knowledgeable. And 2 of the kindest folks I’ve ever met. Great service. I recommend highly!! I will go back for all my automotive needs now that I’ve found them! Thanks again, Teresa and Joe!!
Donald Anthony
★★★★★
7 years ago
This was my first experience at Paul's Automotive and it was a great one. It’s easy to find a good mechanic, but hard to find one that is good and honest. I work 1.5 miles from Paul’s and didn’t know they were even there, they are truly a hidden gem. I would recommend Paul’s to anyone looking for a mechanic. Between two cars, Paul saved me over $2,500. I was so impressed with everyone there and the service I bought 6 car care books for Christmas presents. My car care book paid for itself on the first visit.
Evi Lambert
★★★★★
Edited 9 years ago
When we first needed a mechanic service for our vehicles, we were not sure where to go. We had seen Paul's but did not know anything about them. Well, take a chance. We were so delighted with the service, friendliness, and honesty that we continued taking our vehicles to Paul's. We are always treated like trusted friends (I even got my car back for over a week without paying because Paul and Pat were on vacation). Now that is trust in ones customers. We put the same trust into the employees of Paul's; to advise us about what repairs are needed and never overcharge for the services provided. With three cars in our possession, we hope that Paul stays in business for a long time. These are truly my best car repair experiences.
Johnathon Wicker
★★★★★
2 years ago
I can't express enough how fantastic Paul's Automotive Service and Repair in Concord, NC, truly is. Paul, Teresa, Joe, and Francisco are absolute experts in their field. I've been a loyal patron for years, and it's not just their exceptional customer service that keeps me returning; it's their unparalleled expertise in alignment, inspection, and brakes that sets them apart. I highly recommend their services – it's a five-star experience all the way!
Ashley James
★★★★★
8 years ago
Paul's is without a doubt the best repair shop I have gone to. Above anything he and his employees are very honest, which is hard to find when dealing with a mechanic. Every time I walk into their shop they make me feel like family! Not only were they friendly but Paul told me exactly what I needed to do to make sure I was not spending more money out of pocket for my car repairs!!! I was floored at his knowledge and concern for my car, myself, and my wallet. Awesome people...Oh and they give back to the community...I just can't say enough about this shop...they really are awesome!!!
Jared Hampton
★★★★★
12 years ago
Great experience working with Paul's shop. It felt more like I was dealing with family than a mechanic trying to sell me something or overcharge for labor and parts. Paul and his crew explained everything to me that I didn't understand and I felt very comfortable working with them and I'm very satisfied with the work I got done on my car. Would definitely recommend to anyone. The only problem is they're in Concord and I'm Charlotte, but its worth the drive!
