About Business
For professional Car Repair care in Concord, NC, Concord, look no further than Precision Tune Auto Care. Their team excels at delivering top-tier results for Auto repair shop, Auto parts store, Brake shop and related Car Repair needs. Their customer-centric approach has earned them a 3.9/5 rating based on 450 pieces of feedback. They have become an integral part of the Concord, NC community, known for their dedication to excellence in the local Car Repair sector. For those looking for the best Car Repair experience in Concord, Precision Tune Auto Care is ready to assist with your next project or repair.
Google Reviews
Christian Rivas
★★
☆☆☆
a year ago
Everyone was very nice, which is why I'm giving 2 stars. However, I did not get the free tire rotation included in the service and was not told it was not performed. I was not told of any defects that were found on the inspection until I read over the receipt myself. The reason was written in the notes but if I'm paying 100 dollars for an oil change I'd at least like to be told why I'm getting half the services included or at least a discount if all the services aren't done. Very disappointed, would stick with Valvoline if it's going to end up being the same price for the same service. Very disappointed
Meghan Hackett
★★★★★
11 months ago
I recommend this shop for your auto care needs anytime! I had the pleasure of working with them to get my car back on the road. Everyone is really friendly and they care about your car. Thanks guys!
Ashley Williams
★★★★★
a year ago
The staff is very friendly and knowledgeable. Every time I get work done they have my car ready the same day and I never have any problems after the repairs. I definitely will continue to come back !
Kathleen Crosier
★★★★★
2 years ago
They were amazing they did my oil change . Their customer service was phenomenal. They did such a wonderful job on my car I couldn't ask for better. If you want a reasonable oil change, you want to be treated with respect and kindness, definitely go here. They're wonderful people. Thank you for all that you did to my car and thank you for being so kind.
Katie Ward
★
☆☆☆☆
Edited a year ago
Have been going here for YEARS and will never go again. Jacked up the cost of oil change, didn't tell me about coupon on website, charged me for tire rotation AFTER I was told they didn't rotate my tires because one of my lug bolts was cross threaded. Took my car back to the tire place that did them, and my tires were fine, and rotated my tired for free. Called precision tune back to complain and he had the nerve to tell me that they rotated the other tires! How do you rotate 3 tires?!?! Number 1 don't lie to me, number 2 don't over charge me and number 3 hire people that are going to make your customers come back. Worst customer service I have ever had here. Will not go back as long as that person works there. Precision tune, if this is how you do business, that's sad. YOU DONT LIE TO CUSTOMERS! I'm very angry about this! UPDATE: Really was just given a line of crap from regional management AND NEVER even received the measly $10 refund I was promised by the regional manager. I stand by my review. Have not and will never go back.
Curtis Polston
★
☆☆☆☆
a year ago
Literally zero cars ahead of me… took 55 minutes to do an oil change. One person was working while the others just sat there. When I asked about getting my inspection (I got mine done there last year), he told me it was going to be $10 more than last year and was going to charge me to check the tint on each window. He then said he would not guarantee it would pass. I told him nothing had changed and he SHRUGGED at me and just grinned. I asked about getting my tires balanced and rotated and he said the STREET TIRES on my jeep were “too aggressive and he wouldn’t want to do them”. Again…. Street tires… larger version of what’s on a friggin car. I should have known better. When I walk up and the guy huffs at me because he had to get up off his stool, what was I to expect! Don’t waste your time. Some things may be cheaper but with the amount of “Give-A-Damn” presented by the staff and what I am guessing is the manager (since he is the one that huffed and said he didn’t want to do the tires and quoted me the crazy prices for inspections), I’d be scared they wouldn’t put it back together correctly. I hope the owners read this and make changes. I’ve used them (different locations) for years and hate to see bad staff kill a business.
Tyrone Jones
★
☆☆☆☆
8 months ago
Told me it would cost me 1050 to replace an ac compressor. Even though I had my own parts. Only thing I needed was the refrigerant. I believe they knew I was from out of town and went for the max. I ended up going elsewhere. But that was my experience
Jeffrey Walton
★★★★★
a year ago
They've done the oil changes on my 3 vehicles and some other work on my son's Honda. Even though it was 2 different locations, we've had good customer service at both locations. I took my Toyota to the dealership, and they overcharged me for some work I feel wasn't addressed. I will be bringing it to Precision Tune to see how they do. I'll keep you posted!!!
Henry Aguilera
★
☆☆☆☆
8 months ago
BE AWARE OF THIS PLACE! Took car in and paid for the diagnostic test. Cool but not cool cuz now I have a bad transmission to get fixed. I inquire about getting extended warranty. Manager literally advised me to bring it back and they won’t back date it. They’ll start a new service date. Got CarShield and as long as I drove the car for 90 days and over 1,000 miles they’d pay for my transmission. 4mths later I show up and do another diagnostic everything seems to go as planned. Then get called saying CarShield denied claims. They got caught trying to be sleezy and now I’m stuck with the bill with no transmission.
Raheem Johnson
★★★★★
7 months ago
Great honest crew at this location. I've been here many times and sometimes frowned at their price but I've learned you get what you pay for. Every time I went to another location I was sorry. I won't get work anywhere else but this location.
Mojo'
★★★★★
Edited 8 months ago
All locations are trust worthy. Fair priceing and experience Technicians . It all starts at the Top. Thanks Tony and Amanda for all that you do to keep customers like me coming back. Also shout-out to Brandon Concord location front desk. The Best service ever, kind professional and Consistent. Thank you Brandon!!!
Anna Johnson
★★★★★
5 months ago
Excellent communication. Basyir was amazing. Good prices. Really impressed with how customer focused my entire experience was. I have already recommended this place to family and friends.
Darice
★★★★★
8 months ago
Fantastic customer service! I was a walk-in with a few issues with my car and they took care of everything in record time and at an amazing price. Brandon and the rest of the crew have no idea how much they truly helped me out today. They've gained a new regular customer.
Dujuan Jones
★★★★★
3 weeks ago
Had a great experience with the whole crew. Will be contacting them again soon.
Tiffany Francis
★★★★★
6 months ago
Exceptional customer service! I needed a quick inspection on my car and the crew had me in an out during what seemed like a busy period. Brandon made the payment process quick and easy.
Justin Weaver
★★★★★
9 months ago
Great customer service! They sent out of their way to ensure my car was taken care of in the timeline I needed. 10/10 highly recommend
Cindy Hitchcock
★★★★★
4 months ago
We had a flat tire coming home from the beach. They replaced with a new tire at a fair price and sent us on our way. They even gave us a military discount.
Susan Mullin
★★★★★
3 weeks ago
Everyone was friendly! Service and checkout was quick and efficient. Nice lobby while you wait.
Lashay Nash
★★★★★
a month ago
First time ever going to this place and I was meet with warm welcomes from Brandon I just love him we need more people like that in every work place they all did a good job and prices are very reasonable I appreciate the hard work yall put in thank you 😊
Shawna Little
★★★★★
2 months ago
I had the pleasure of working with Brandon yesterday. He was very helpful when I had questions about potential future services, and was very patient and helpful. After the team looked at my car in the bay, Brandon came back to explain everything on the paperwork which was very helpful. He was friendly, welcoming and seemed to really enjoy his job. I will be returning to this location due to the excellent costumer service and excellent car service from the team in the bay. Overall I was happy with the services provided to me yesterday.
