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About Business
Residents of Springfield, MA, Springfield have long trusted Pena Lopez Auto Repair (PLAR) for their expert Car Repair needs. Whether you need assistance with Auto repair shop or general Car Repair support, they are well-equipped to help. They are well-regarded for their quality of work, maintaining a 4.3/5 rating with 136 reviews. Throughout Springfield, and particularly in Springfield, MA, Pena Lopez Auto Repair (PLAR) is recognized for upholding the highest standards of the Car Repair industry. Don't hesitate to contact Pena Lopez Auto Repair (PLAR) for any Car Repair inquiries or to schedule a visit to their Springfield, MA facility.
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Google Reviews
Jean Burgos-Torres
★★★★★ I had a clanking sound I couldn't figure out for the life of me and I have intermediate mechanical skills. Took it there and they took care of me and even took care of some other minor things out prior mechanic cut corners on. We are satisfied customers thank you guys! Happy holidays.
alex j
★☆☆☆☆ Read before choosing them I chose this shop because of their financing options, as I had three vehicles I needed serviced and planned to prepay for some of the work. The first car was completed quickly with no issues. The second car took longer than expected, and when it was finally returned to me, it was still experiencing the same problem—plus a new dashboard warning light had appeared. I notified them immediately and was advised to bring the car back so they could run diagnostics. Even after doing so, the warning light remained, and I eventually had to have my starter replaced (with another shop). Since replacing the starter, the original issue has not returned, which leads me to believe that was the problem all along. However the dash light is still on. For the third car, I prepaid $2,600 for repairs, which I initially thought was a fair price. They had my car from March 27 to April 14. Despite staying in regular contact, I could never get a clear explanation for the delays. Then the unthinkable happened—my car was stolen from their lot because they left the keys inside. I was told I’d receive a call from their lawyer or insurance company, but I later learned no claim was filed until April 29, weeks after the theft. I was left covering transportation costs out of pocket during that time and had already expressed that I was under financial strain, but that seemed to fall on deaf ears. In the end 6/30/25 over 2months later I received about $4,300 for the stolen car and was reimbursed $2,700. However, I am still owed $812 for transportation expenses I paid due to their negligence. I’ve also requested a refund of the $2,600 I paid upfront for repairs on the vehicle I never got back—but instead of doing the right thing, they’ve chosen to involve a lawyer to fight me. Let’s do the math: $4,300 (insurance payout) - $2,600 (prepaid work) = $1,700. They expect me to buy a replacement vehicle for $1,700 after losing my car due to their mistake. The $2,700 reimbursed was simply returning money already owed, and the $812 I spent on alternate transportation still hasn’t been returned. All of this could’ve been avoided if they had handled my car—and the situation—with proper care and responsibility.
Elizabeth Roccamo
★☆☆☆☆ 2009 Range Rover sport 145,000. Miles. They changed out my fuel pump with a used one. That one didn’t last long, started the back and forth with them, drop the car off for months at a time. They charge me additional costs for miscellaneous issues they create related to fuel pump and continue to charge additional for their time. Claiming it’s not related to original issues. But end up fixing a fuel pump related Cir. And just add random stuff like ECU replacement, and BCM replacement leaving my car with more issues now seat controls don’t work and sunroof. They damaged my key fob when returned to me, they are negligent.
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