Pep Boys

Claudia Torreblanca

★★★★★

4 months ago

I recently brought my car in for service and had an excellent experience from start to finish. The entire team was professional and efficient, but I especially want to highlight the outstanding customer service provided by the manager, Stacy. Stacy went above and beyond to make sure I understood every step of the process. She was friendly, honest, and incredibly knowledgeable. She took the time to explain what my car needed, gave accurate estimates, and followed up throughout the day with updates. It’s rare to find someone who genuinely cares about both the quality of the work and the customer’s peace of mind, but Stacy does exactly that. Thanks to her leadership and the great technicians, my car is running better than ever. I highly recommend this location—ask for Stacy if you want exceptional service!

Erica Q

★★★★★

4 months ago

The machanic’s Alex and Vorn are both great!!!! Their Service is truly exceptional. From the moment I reached out, their professionalism, reliability, and genuine care set them apart from any car service I’ve used before. Overall, Scheduling was effortless, communication was prompt, and every interaction felt friendly, honest, and customer-focused. The quality of service is outstanding. Alex and Vorn pay close attention to detail. They consistently go above and beyond to ensure a stress-free, enjoyable experience. It’s clear they take great pride in their work, and it shows. If you're looking for a trustworthy, top-tier car service, Pepboys on 440. Alex and Vorn are unmatched. I couldn’t recommend them more highly. They have earned my loyalty, and I will definitely be using their service again.

Loraina Calderon

★★★★★

a month ago

Literally the best service I have ever received. Juwan, Adrian and Alex made sure I was in and out in no time at all, it actually took longer for me to get down the 440 than it did to have them change my tire. Easy, efficient and excellent customer service I could not have been better taken care of. Will 1000% be coming back for my next oil change or any time I need a new tire!!!

Erik Candelario

★★★★★

Edited 3 months ago

I came to Pep Boys for a routine vehicle inspection and had an outstanding experience thanks to Stacy. From the moment I checked in, she was friendly, professional, and incredibly helpful. Stacy explained the process clearly, kept me updated during the wait, and made sure I knew exactly what to expect — no confusion, no upselling, just honest customer care. The inspection was completed faster than expected, and Stacy went over the results with me in detail so I understood everything before leaving. Her patience, transparency, and positive attitude made the whole visit smooth and stress-free.

Wayne Antoine

★★★★★

2 months ago

I had an excellent experience at the Pep Boys location off Route 440 in Jersey City, NJ. The team provided outstanding service—professional, courteous, and honest. They thoroughly assessed my vehicle and assured me everything was in great shape, without trying to upsell unnecessary repairs. The manager was transparent and reassuring, which gave me complete confidence in their work. I truly appreciate their integrity and customer-first approach. Highly recommend bringing your vehicle to this location for reliable and trustworthy service!

Jeffrey Q

★★★★★

4 months ago

I had an exceptional experience at Pep Boys thanks to the outstanding service from Carolina and Adrian. From the moment I arrived, they were both incredibly welcoming, knowledgeable, and patient. Carolina walked me through everything my car needed and explained it in a way that made me feel confident and informed. Adrian’s technical expertise was clear from the start—he worked quickly, efficiently, and treated my car with real care. It’s rare to find a team that combines professionalism, honesty, and friendly service the way Carolina and Adrian do. They turned what could’ve been a stressful visit into a smooth, reassuring one. Because of them, Pep Boys has earned my trust and future business. Highly recommended!

luis Arana

★★★★★

4 months ago

I had an absolutely fantastic experience at Pep Boys! From the moment I walked in, the staff was welcoming, professional, and genuinely eager to help. They took the time to clearly explain what my car needed, offered honest recommendations, and never made me feel pressured or rushed. The technicians were incredibly knowledgeable and efficient—my service was completed faster than expected and the quality of the work was top-notch. It’s rare to find a place that combines great customer service, transparency, and real expertise, but Pep Boys delivered on every level. I left feeling confident, valued, and grateful for such a smooth and stress-free experience. I’ll definitely be returning for all my future automotive needs. Highly recommended!

Nawalah Paula

★★★★★

4 months ago

I had such a great experience thanks to Stacy! She was incredibly friendly, professional, and patient the entire time. She took the time to explain everything clearly and made sure I understood what was being done to my car. It’s rare to find someone who genuinely cares about customer service the way she does. Stacy made the whole process easy and stress-free — you can tell she truly values her customers. I’ll definitely be coming back because of her!

Pranathi Reddy

★☆☆☆☆

11 months ago

I went to Pep Boys for a simple oil change—something that normally takes about 15 minutes. I called ahead and was told I could come in, but there would be a 2-hour wait. I waited over 5 hours in total, and still no work was done on my car. After waiting more than 2 hours, I asked for an update and was told they only had one worker who was already handling two other cars. Later, Tatyana at the front desk told me there was an issue with my drain plug and they needed a part from Bayonne, which is only 2 miles away. She said it would take another 2 hours, and was extremely rude when I asked for a status update. I explained that I had to leave for work by 2 PM, but it didn’t seem to matter to them at all. When I finally got my car back, I was shocked to find that they had removed the engine splash shield and never reinstalled it, leaving it damaged and in worse condition than when I arrived. So after wasting my entire morning, I left with no oil change, a damaged splash shield, and a completely unacceptable experience. Avoid this location at all costs if you expect even the most basic level of professionalism or care.

Samantha Futterman

★★★★★

2 weeks ago

Stacy and Alex saved the day for me! My engine cover was dragging under my car and I was worried about driving with it like that, Stacey got me right in and was able to get the peace removed by Alex so quickly I was in and out!! Incredible team, highly recommend and I’ll be back with any future car needs!

Hagar M

★☆☆☆☆

4 months ago

If I could give this location a lower rating, I would. I’ve been to this Pep Boys three times in the past two months. The first visit was for a wheel alignment that was done incorrectly. I went back for a recheck, waited for two hours, and ended up leaving after being told to come back with an appointment next time for faster service. So, I did exactly that — I made an appointment for 12:30 PM and even arrived early at 12 PM to check in. When I got there, I was greeted by a disrespectful attendant who ignored us for quite some time. As he was speaking to us, he kept picking up phone calls and staying on the phone for 15 minutes at a time, completely disregarding us. Once we were finally checked in, we waited for about three hours in a freezing waiting area — even the employees were wearing coats indoors. During that time, I was repeatedly told, “Your car is next.” When they eventually took my car in, the check itself took only about 20–30 minutes. The only respectful person there was the mechanic, who actually took the time to speak with us and provide an update. He told us to take our paperwork to the front desk to get an estimate for the recommended maintenance. When I went to speak to the attendant — Adrian — and asked for the estimate, he repeatedly asked us to step aside so he could help other customers. I agreed the first time, but when he did it again — and then a third time — I became frustrated. I told him, “I’ve been waiting nearly four hours for a wheel alignment check — just a check — with an appointment. And you keep taking people and pushing me to the side, how is that okay?” Instead of addressing my concern, I was further disrespected — not only by the attendant but also by a customer who cut in line, insulted me, and stood uncomfortably close. I had already wasted enough time at Pep Boys. I was only waiting for an estimate so I could leave, but I was pushed aside and treated as if I didn’t deserve the same respect or attention as everyone else. My understanding of customer service is simple: when you’re helping a customer, you finish with that customer before moving on to the next. You don’t speak over them, dismiss them, or skip others ahead. At that point, I’d had enough. I asked for my keys and car back and requested to speak with a manager. I was told, “I don’t know where the manager is — maybe on lunch. I can give you the number to corporate if you want to file a complaint,” in the most dismissive and inconsiderate tone imaginable. I will not be returning to Pep Boys. The treatment I received was unacceptable — the employees were unprofessional, dismissive, and completely lacking in customer service. I have already contacted corporate and filed a complaint, and I was given a claim number. We’ll see how that goes.

Jennifer Hernandez

★☆☆☆☆

a month ago

I’m very disappointed with the lack of professionalism at this Pep Boys location, especially from management (Juwon). My oil change appointment was rescheduled multiple times, and when I finally arrived for the time they assigned, the manager had given it away to a walk‑in. It showed zero respect for my time and no accountability for their own scheduling. This kind of disorganization and dismissive attitude from a manager is unacceptable and has completely lost my confidence in this location.

K R

★★☆☆☆

2 months ago

I did not feel that I was treated properly. I was told the service will take 2.5hrs and they would call me to update after inspection. But even after almost 4 hours, I did not receive any call. So i called and asked and i was told :it would take 20 min". When i went there, they said additional 20 min but it took over 30 min. When i complained to the associate she almost tried to deny their fault and told me that she didnt not see me at my appointment time. I asked about the inspection and she that it will be done after tires are done. So I lost my patience and told them to just the tires done and thats it. Over 5 hours for 4 tires, really? Then the other associate came and apologized and I was told that I would get additional discount for the inconvenience, but no coupon applied because i had already received a discount on tires. Ridiculous! And on my reciept, it stated the car inspection was done but itwasnt done ... meaning the lady didnt tell the other guy about it when he was checking me out. So I paid for 4 tires and suffered extreme inconvenience. And no discoust. I found the workers here- unprofessional

ERIN HEFFERNAN

★★★★★

a month ago

I needed a new tire in a emergency. My tire blew on the highway, and the spare was pretty soft. I have a far commute, and couldn't trust the spare. The staff at this location took my car in immediately, and, instead of needing to uber to work and pick the car up after, they assured me it would be done quickly. They delivered, and I was shortly back on my way.

kands dlamini

★☆☆☆☆

a month ago

The absolute worst introduction to service I have ever experienced. I walked in for my scheduled appointment to find two male employees behind the check-in/computer station and was met with silence. Neither of the employees greeted when I walked in. Minutes passed before I finally stepped forward, one of the men asked for my phone number (to connect to my appointment), as I was reading the number off, he asked me to speak louder which is understandable except for the fact that he had an earbud in the whole time. Maybe he could’ve heard me better if the earbud was not in during his shift. After reading off my number, he found the appointment and again silence, no acknowledgement of how to proceed. As I stood there waiting again without any sense of urgency from the employee, a phone call came in from a customer and the employee answered the phone on speaker without addressing my appointment. I am now listening to the customer and employee talking in detail about the services they customer needed. At this point I was completely fed up and walked out. Such a shame I could not complete my service and was met with poor customer service.

Mahjib Hossain Imon

★☆☆☆☆

3 months ago

I had a horrible experience. I did some suspension worrks and went there for a tire alignment. The lady at reception said it will cost 125 dollar plus tax, and tire rotation costs 10 dollar more. So I agreed. Then at the bill I saw I was charged 13 dollars more as "misc shop item charge". The lady at the reception mentioned nothing about this before. Then they gave me the "complementary vehicle inspection report" about my wiper blade, air filter etc. I asked them about the tire alignment report, they said their device is so "sophisticated" and "state of the art" that it doesn’t print any report. I feel like my hard earned 160 dollars just went in vain. Pep boys, or maybe scam boys. Never going to visit them again

Hanoi Rosario

★★★★★

4 months ago

I took my car here for service and I absolutely refuse to go anywhere else!! I love that everyone is really nice and respectful… if you don’t know anything about your car and you don’t want to get taken advantage of, this is the place to go. The women Stacy and Carolina are very welcoming. My car was serviced by Ryan and he told me my next main repair on my car. Stacy gave me a really good deal too… 10/10 Recommended.