Pep Boys

Jacquie Gregory

★★★★★

6 months ago

I moved from Patterson about 3 years ago and have been trying to find a place to take my car for service, besides the dealership. These guys are great! They get you in and out pretty quickly and are really good at answering any questions you have. The coupons are the best way to go and I use them often.

Vanessa Manzo

★★★★★

3 weeks ago

We take all of our vehicles for oil changes and service at Pep Boys. Service is always quick and friendly. Never had a bad experience.

Kailey

★★★★★

6 months ago

Emil is amazing, he saved me money on a $2600 fix on my car, got it down to $1700. He worked with me, found me good parts, and has overall helped me so much with all of my car problems over the last few months (and there’s been a lot). Thank you to everyone here, would highly recommend this pep boys!

Joy Yadao

★★★★★

3 months ago

Shane at Modesto was wonderful! He and his team quickly assessed my battery situation and gave me several options. One of the guys even fabricated a battery holder for me! This prevented movement that may have been causing my problems. He communicated well and was honest and dependable. Thank you Shane and the team at Peo Boys!

Juliana Macedo Dos Santos

★★★★★

4 months ago

Great experience at Pep Boys @ McHenry, staff were knowledgeable, friendly, and transparent about the repair process. They explained everything clearly and provided a fair estimate. The work was completed quickly and efficiently, and I'm thrilled with the results. Highly recommend!"

Ari Nishiki-Coffey

★★★★★

a month ago

They were busy but still fit me in for 4 new tires without an appointment when I called in in the morning. Notified me that break pads are good but rear rotors aren’t, but didn’t push me to replace at the very moment.

Toa Dye

★★★★★

4 months ago

My car got some engine issues. Emil took care of it and did even charge me any money. Very decent people here. I appreciate a lot. And the service was very fast. Everything was great. I’ll definitely come back in future. Thank you Emil.

Deb Prince

★★★★★

Edited 5 months ago

They were extremely helpful and worked around my schedule to set up the appointment. The gentleman who helped me was very courteous and offering suggestions on what might be the issue. They worked on my brakes and my power steering unit and did a synthetic oil change in rotated my tires. I would definitely go back and definitely recommend them. Thank you guys! I appreciate all you did!

Jefferson Abuan

★★★☆☆

Edited a year ago

I’m not sure where to begin. I feel disappointed from their work. On the drive back home I felt wronged. Emil had the audacity to say “Your employer will reimburse you right?” Like he hit the jackpot getting a fleet vehicle and felt the right to add on top of the original quote. I only asked for an oil change and a new battery on my vehicle and what I ended up with was $523 bill. Originally would have been about $300 but they snuck in a cabin air filter and engine air filter change which I never asked for. Then they added $101 in labor for replacing a battery. Then they hastily have you sign on the receipt that says “ I acknowledge notice and and oral approval of an increase in the original estimated price” which was a sign for we will jack up the bill without your consent. I also called to cancel the oil change at 8:10AM since there were better options, they then tell me that I couldn’t cancel it since it was up on the jack and then I get update at 9:40AM that they had just drained the oil. So they basically lied to me about not being able to cancel the oil change since they barely worked on it later in the morning. Should have known when they didn’t have many cars in the shop and try else where. Three stars for doing the work. I did have to pay for half of the bill for my company unfortunately.

Cat Lover

★★★★★

4 months ago

We have been using PepBoys for a few years now. Without a doubt Emil has provided us phenomenal and honest service. When stressed about the high cost of tires, he worked with our budget and helped us find the best option, warranty, and made us feel about the painful expense. When we come in, my husband is a veteran and he always takes great care of us and provides wonderful service. We keep coming back because it’s affordable, he takes great care of us, makes us feel like family, and makes us feel great about the condition of our two cars with honesty and priority. Today we got two oil changes, he checked my tires, rebalanced them, and checked our battery. Any concern we have, he addresses, provides documentation on, and helps us create a feasible plan. We appreciate Emil and the team at PepBoys!

Veronica Coats

★★★★★

a month ago

I recommend anyone to come to this PepBoys! The staff are very knowledgeable and genuinely care for people. They are not about the money, they are all about customer service and kindness! Thank you PepBoys for hiring staff members like Emil!!! I will come back and recommend people to this shop!

Connie C

★★★★★

3 weeks ago

I’ve been to this Pep Boys location before for a different issue with my vehicle and I must say that each time I have felt like I was getting treated with the upmost respect. I have not ever felt like I was being taken advantage of. Ladies…this is the shop to take your vehicle to if you don’t want to be taken advantage of.

Ritu Kaur

★★★★★

2 months ago

Emil is great, honest, kind and always tries to help me. I come here for regular oil changes, have replaced my tires here twice & other car services that I feel comfortable to get here. I once had a nail in my tire & they fixed it without charge. Truly appreciate the transparency, efficiency and customer service. Thank you so much for all that you do! I will continue to come here

Wilma Dunkin

★★★★★

3 weeks ago

My experience was the best 💯recommend. Thanks to the staff and tha management JUAN . McHenry and orangebur. Att: Wilma Dunkin

veronica martinez

★★★★★

a month ago

I would recommend anyone to Pep Boys! I came in because I had a flat tire. Emil was very professional, kind and knowledgeable. I appreciate his responsiveness to my situation. I didn’t have an appointment and he helped me promptly. Something to add is he’s cute too!

Erick C.

★★★★★

a month ago

I had a great experience at Pep Boys getting my tires replaced. I ordered the tires online through Tire Agent (not directly through Pep Boys), which made the process a little more challenging, but the staff was incredibly patient, friendly, and helpful from start to finish. I did have to come back later to get the tires rebalanced, and they didn’t hesitate at all — they were ready, willing, and extremely helpful in fixing the issue right away. Their customer service really stood out, and they made sure everything was done right. I really appreciate the professionalism and positive attitude of the team. I’ll definitely be coming back and would recommend this location to anyone needing tire service.

Lucy

★★★★★

2 weeks ago

Juan at Pep Boys gave me excellent customer service and was able to answer all my questions. The service was quick and reasonably priced. There is also an O'Reilly next door in case you need any other car parts.